First Rate Heating & Air

It went very well. I was repairing my old air conditioner every year and it went down right before I left on a 16 day trip. Mike with First Rate came over in July and repaired my old air conditioner but warned me that my unit was old and that I probably needed to replace it. When I returned from my vacation the unit went down again. First Rate responded quickly and credited my account for the first service call and replaced my air conditioner. My air conditioner has not worked this well in many years. Mike and Joe did a great job.

First Rate was my 2nd opinion call. The first person that came out to check out the problem with my AC correctly diagnosed the motor issue but jumped straight to the likelihood of needing to replace the entire furnace and AC unit. Very quickly a $600 motor repair quote jumped to $3,500 to replace the whole system. I am in my late twenties, female and live by myself, I have zero knowledge of this stuff but immediately started to feel like I was getting taken for a ride. I thanked that gentleman for his time and told him that I would be getting a second opinion before spending that kind of cash on a condo I had only owned for 5 months. I did some calling around among friends/family and through some mutual friends was connected with First Rate. I spoke to Theresa on the phone at 8:30 on a Monday evening and explained what had been going on. She was so nice and reassuring and said that even though they had a pretty full schedule the next day they would try to squeeze me in. They were able to get me in the following day and Joe took a thorough look at my furnace and assured me it was no where near needing to be replaced. When I asked him for a quote on what it might cost if it needed to be replaced in the near future, he told me that replacing it should not even be on my motor. It was in good condition and working quite well once the motor was replaced. I was so relieved. He was very nice, very thorough, was prepared with many of the possibly required parts in his van. I will definitely be calling Joe in the future with any heating/AC needs and I will encourage anyone I know to do the same. I am so grateful to him for all of his help!

Great service! Joe came out within 90 minutes of me calling to request a new hot water heater. He replaced mine and hauled the old one away. I'm impressed with his knowledge and honesty. The price I was quoted was very reasonable compared to some of the other prices I had been quoted or had seen on Angie's List offers. I have used First Rate for about 5 years now for my heating and AC and would highly recommend Joe and his team.

I can't begin to say enough good things about Joe and First Rate. He was very prompt and came out and did his own quotes. He came it lower than several other companies and had better answers to questions. You really feel like he is family and would do the same at his own house that he is talking about for your house. We signed up and had him come out and do the work. Much to my surprise he came out to do his own work--not subcontracting out or hiring inexperienced people to do the job. His work was flawless and he ensured all details were up to my specifications before leaving. First Rate Heating and Air will be my only company I call from here on out. Don't look any further--I've had six different companies come out and no one could compare!!

Installed a new A/C unit and thermostat

Referred by a neighbor. Responsive with returning calls and providing a bid. Joe and Charlie came to the house and spent 1 1/2 hours going over our existing system and outlining exactly what he recommended needed to be done. Bid was thorough and we were told there would not be any additional costs outside the bid. Any additional costs that he missed would be on him. Joe spent time going over the bid with us and answered all questions we had. On the day of the job, Joe, Charlie and Mike showed up timely. They were very respectful of our home. The Lakewood inspector said Joe and his crew went above and beyond what he has seen in his past inspections. They took extra time to take the existing A/C concrete slab out, drilled a new outside air vent through our brick house, replaced all the old refrigerant lines and stayed until 7:30 to make sure the job was done properly and up to code. Our old existing system was 25+ years old and they went above what the other two companies bids included. The work was very high quality and they use a high quality product. When they left the house, you would not have known they were even here, well okay we knew they were here because our A/C now works - YEA!! Theresa also helped with setting up financing and taking care of the permit and warranty. We highly recommend First Rate and would not hesitate to have them do future work for us or refer them to others.

After receiving quotes from a handful of other companies, most with dedicated sales teams, I called First Rate Heating and Air. The owner, Joe, came out himself and spent a good amount of time understanding our system, home, and our objectives. He was very thorough, knowledgeable, and honest and he offered a good value proposition, even w/o Xcel rebates, so we moved forward with First Rate. As promised, they did a great job and Joe was there during the entire installation through cleanup. Two months later, in the heat of summer, the system is working great and I am so glad we choose First Rate Heating and Air.

I moved into my new home and discovered that the air conditioner was blowing hot air. I didn't know what to do. I remembered that Joe from First Rate Heating & Air was such a knowledgeable and nice person that I called him up and he came right over. He discovered that all of the coolant had leaked out of the unit. Being prepared, he had coolant with him. He could not find the leak after looking for about a hour. He put in anti-leak and coolant. He also guaranteed the work for a year. Immediately after it started working correctly. After he left you could not tell he had ever been there. There was not even a screw left. It was the same type of experience as when I had used them in 2010 and I will use them again if needed. In 2010 I spent $5000.00 on a new furnace and air cleaner with First Rate. He helped me fill out all the rebates and get all the permit work done. He was very professional. He and is brother came. It took them all day. I showed them my humidifier and asked him if I needed a new one and he said no. He fixed it so it would work with the furnace and put in a new thermostat so they would all work together. He showed me how to clean all the filters and was very patient. A year later my humidifier quite working. It was not his unit but he came and looked at it and got it back to working order as a favor free of charge. I recommended him to 2 friends of mine who had new furnaces installed by him as well. They had the same experiences. I would not think of calling anyone else.

Loved working with Joe Neers. Joe is a class act. Our outside AC unit was damaged by hail last year. We discovered it after we returned from a three year assignment on the east coast. Joe was prompt, professional and wrote up an estimate that was accepted by our home owner's insurance agency. Joe clearly explained our options. The insurance agency quickly approved replacement based on his write up and within a few days Joe was back and replaced our unit and our outdated thermostat. Joe is now my go to guy for all things AC and heating. He will be back out in the fall to service our furnace. Thanks Joe for the great work and good deal.

The owner of the company arrived within the 30 minute window as promised. Within 5 minutes he knew that the system needed a recharge and he took care of it quickly. The price was more than reasonable and he clearly is knowledgeable and experienced. I'll be calling them again in 3 years to do a quick check of my refrigerant level to avoid having the system stop working in the future.

We called to ask for an estimate on the work, and discussed with Joe all the options and costs. He was very patient, and we agreed on the work to be done and the specific equipment to be installed. Joe and his assistant arrived on time and performed the work in a few hours. Joe gave me all the manuals and explained how every part of the system worked. He offered to explain it to my husband upon his return from a trip. In fact, he actually came to the house, showed my husband how to maintain and operate every part of the system. We called Joe again with a question about the electrostatic filter, and Joe came out and made sure we understood it. He charged nothing for the second two visits. We were extremely happy with First Rate Heating and Air. We would definitely use them again, and certainly recommend them highly to anyone!

I had three estimates for a new high efficiency water heater and furnace. My central air is only 5 years old so I kept that. Joe was the fourth to estimate but the only one to point out that my A-coil in the older furnace would be too wide for the new high efficiency furnace cabinet. He gave me the option that he could make it work with some special plenum configuring but I chose to go with a new A-coil that would fit and the plenum would look normal. Even adding in a new A-coil for the A/C Joe's price was substantially less than the others. The biggest concern we all have when going with a lower bid is whether or not the work/installation is done professionally. I have to say Joe's work is second to none. I am extremely happy with the way the water heater and furnace were installed in one day. The city inspector wanted one thing changed and Joe came back, made the change at our scheduled time and I had the inspector back out the next day to sign off. It's really great to find any service that proves to you that their quality and professionalism is not compromised by having a lower price.

I called First Rate Heating & Air for a price for a new furnace and installation. The person I spoke to was professional, courteous and helpful. When the time came for the installation, I can?t say enough great things about their punctuality, work ethic, and the installation itself, even the clean up. Joe and his crew of one worked hard all day to make sure the furnace was installed correctly, in the same day, and get the area cleaned up. Joe went the extra mile by installing a new additional new vent for proper airflow; Joe also explained the workings of the furnace to me in detail. This was a big job that went better than I anticipated, thanks to the professionalism and expertise of First Rate. They did a very clean, first rate install (hence the company name). We would definitely call them again should the need arise, if more work is needed in the future. This job went above and beyond my expectations from the phone call to the complete furnace installation.

Returned home from vacation to find multiple failures due to a lightning strike while we were gone. (HVAC controller, alarm system board, CO detector, phone system, TV distribution system, clothes washer board, doorbell, etc.) HVAC was out and Joseph volunteered to come out on a Sunday to repair the HVAC controller board. He also replaced the doorbell transformer which was mounted on the furnace. We were totally pleased with his honesty, willingness to come out on a 98 degree Sunday afternoon and his technical knowledge to get our AC back up. Joseph had the correct controller board on his truck. We are completely pleased with First Rate and would recommend them to anyone. We also had First Rate install our whole house AC system 5 years earlier and the job they did was flawless and they finished in about 6 hours including running a new 240 VAC circuit. They came on the 4th of July to do the work in order to fit us in. First Rate has an excellent business ethic. Many other contractors could take a lesson from them.

My air conditioner stopped working on one of the hottest days of this summer. I called First Rate and described the problem to the receptionist. She said they were booked solid but would try to fit me in as soon as possible. I called the next morning and found out that Joe Neer, the owner, would be able to come to my house later that morning. He arrived with his assistant and rapidly checked the outside compressor and found the motor to be burned out. He called his supplier right away and found that the replacement motor was available. He said one of his staff from his office could pick up the motor later in the day and he could come back in the early evening to install it. He did just that and finished the job in about 30 minutes. I was very impressed with this prompt and skillful service. I knew he was swamped with similar calls and I'm grateful that he could work me into his schedule and get the job done.

EXCELLENT JOB !!! GREAT PRICES !! THESE GUYS ARE TRUE PROFESSIONALS !! Joe and his staff came in and did a great job installing our air conditioning. They were quick and clean, and even repaired a few things under our house that needed attention. Afterwards, Joe stayed behind and showed us how to work the new touch thermostat. These guys are great, and we highly recommend them! In fact, we'll be looking for them to do our furnace once we need it. In short, these guys gave a great price, were on-time, quick and clean with the installation, and stayed behind afterwards to make sure all our questions were answered and made sure we knew how to work everything and made sure we were happy. Highly recommended !!!

Very helpful and nice workmanship. Will use again in the future.

Joe and his Techs came over the next morning and installed the new 95% efficiency furnace. They had it running right away, and we have been very pleased with it. While they were here, they also replaced all the sheet metal around the entire furnace area including the air conditioner, replaced the vent pipes, and straightened up the dangling electrical wires and air conditioner hoses for no extra charge. They cleaned up after themselves and left the entire area much neater than it it was when they got here. The city inspected the job the next day and was very pleased with it as well.

I called First Rate Heating and Air to have the furnace serviced as this was a requirement for us to sell our house. They had a man able to come over that afternoon. He called me and said their may be a problem with the furnace as there was rust on the heat exchanger. It was explained that if there is a problem it would cause CO2 to escape into the house. He performed a test and fortunately it was OK. The test didn't add much to the service call and I was thankful he went the extra mile. Would definitely use them again.

Joe from First Rate Heating and Air was very professional and took time to check the size of the house, electrical wiring, sun exposure, airflow etc. to recommend the right system. He even came back one more time to double check that there is going to be enough airflow to cool the master bedroom. He clearly understood my concerns, and was able to recommend the right solution at a very competitive price, without trying to sell me something I did not need. He took time to answer all of my questions, and assured me that installation will go without any issues; it will be done all in a single day, no running to the store for parts, no mess for me to clean up. I was skeptical at first, but that's exactly what happened! I was very satisfied with the quality of work not only on AC, but on adding the sensor and connecting it to thermostat on the upper floor of the house. There was no mess - inside or outside - people were very pleasant to deal with, knowledgeable, and made it all look incredibly easy. There was one issue I noticed 2 days after installation - the 2 zone system, already installed by the builder - did not appear to work correctly. I called Joe, who came over to diagnose the problem. It turns out the company that installed 2 zone system used under powered transformer to open and close dampers, so they never opened or closed fully. He replaced the transformer - free of charge! - and now all is functioning as it is supposed to. Overall, I have to say I was very impressed, and I am not the guy who is impressed easily. Joe earned my trust like no other contractor in the past.

They were good they were fast and efficient. I thought they were at a reasonable rate. They did well and they cleaned up after themselves. They were very responsive. They called me right back within the hour.

The entire process was excellent. Joe came out and evaluated my system and made an excellent cost effective proposal. Their work was professionally done, on time, with complete clean up. I was completely satisfied with all aspects of their work.

Joe Neer and his team of three professional tradesmen, arrived right on time with their fleet of vans, fully equipped with all my new products. They had all their tools and equipment and were fully prepared for my job. They were a well trained, hard working team and it was a pleasure for me to see how proficiently and easily they removed all my old products, installed the new equipment and did the final testing without any problems or surprises. They finished the whole job and cleaned-up in one day, as scheduled, and their quality of workmanship was excellent! The county's work permit for the job was inspected to code and was approved without a single problem.

Allan and his guys did great work on a difficult job without complaint. It is an old house so there was very limited room in the crawl space to work. It was even a challenge to remove the old furnace, it had to be dismantled first. The duct system improvements were proposed by the contractor and reflected true expertise because they greatly improved the air flow in the house. The new system was a challenge because it was difficult to run the connections that were needed, and at the same time bring the electrical up to code. The final result was a neatly done job and a well-performing central heating system. My house has never been so comfortable before.

The crew showed up when they said they would. They got the old furnace out and installed the new unit in one day as promised. The installation is very neat and professional looking. Joe showed me how everything works and explained all the maintenance that needs to be done. He politely answered all my questions before and after the sale and installation. I believe he knows his stuff and won't try to sell you something that you don't want or that won't work well for you.