ElkStone Basements Inc

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It didn't go.

The design expert came to the house right on time, looked the project over and had a design ready in one week. We needed very few changes. The work was begun on time and finished on time. The workmen used the window wells for access to the house,so I was disturbed very little. The workmen were very professional and efficient. The work was finished in the five weeks allocated for the project. I,m thrilled with the basement. I would recommend Elkstone to anyone.

We couldn't have asked for a better experience. With $45k invested, we were naturally very committed to make sure things went well. We researched many companies on Angie's List, and had 2 give us quotes. The other company was clearly a very small-time operation. Elkstone has it together from the initial design consultation throughout the project: -Detailed proposal during the design cycle with proposed plans, itemized list of expenses we would need to pay for outside of the fixed project fee. -When the project started, we received a detailed schedule with what was happening every day, what we needed to have selected, and recommended vendors that would be able to meet their schedule. .Design and finish considerations we didn't think to ask for, but Dave (the designer) had anticipated. For example, lights in the unfinished storage area, reconfiguring air ducts to provide noise insulation. -A phenomenal project manager/superintendent, Phil. Phil kept everything, including us, on schedule. He came every day to check up on progress, make sure our questions were answered, and keep us apprised of work the next few days. Phil clearly knows his stuff, and knew the details of every trade. There were several times when my wife and I would note something we wanted to be addressed, and Phil had already seen it and set things in motion to take care of it. He approached the project with the same enthusiasm and care as if it was his own house (he didn't say it, but it was clearly the case). -The few changes we had mid-stream were easily accommodated and we knew exactly what they would cost. Elkstone advertises a 3-4 week turnaround, and they delivered exactly as promised. Neighbors and friends scoffed in disbelief, but the project was finished on time and with exceptional results. There wasn't a time during the project where we didn't feel it was $45k well spent. We plan to remodel the upstairs (post kids) and Elkstone will be the choice hands down for any large work.

We used their service three weeks ago. They were pretty fast and did a good job. They were best priced. I thought they had good customer service and building up process.

Overall, it was a very positive experience. Elkstone was one of many contractors that provided a bid on our basement project. Their bid exceeded their competitors in both quality, price, and timeliness. They had the best design at the lowest price (even after adjusting other contractors' bids to ensure an apples to apples comparison. Elkstone had the most innovative plan and took the greatest care to ensure the finished product would be an extension of the rest of the house. They provided the plan and reviewed it with us in detail after about 1 week from taking the measurements. Their plan was the easiest to follow and their drawing was the most complete we looked at. They also advertised being able to complete most basements in three and a half weeks, which was much faster than any competitors. Thus, Elkstone offered the best plan, at the lowest price, and could finish fastest. They also provided references of recent jobs, which we contacted and found no issues. There were also A+ rated with the Better Business Bureau. This was an easy decision to make. One difference with Elkstone is that they have their customers select and purchase certain items, such as flooring and faucets. This way, the customers get what they want at a price they can live with rather than having to choose from a few choices the contractor selects and paying a fixed price no matter what is selected. There were very few items to purchase - just flooring, a vanity, and bathroom hardware. The rest was provided as part of the fixed cost in the contract. Elkstone provided a detailed building schedule so that we knew what they were going to be doing each day and when we needed to provide the items that we were purchasing on our own. They also had several local and online vendors listed for the items we were providing. The plan laid out a three and a half week schedule and they stuck to it with the exception of observing Memorial Day. Billing occurred as described in the contract and the amounts for each invoice were as expected. Elkstone did a great job on the basement. All inspections passed and we were impressed with how well the finished product looked, especially given the short timeframe in which they completed it. The foreman assigned to our project was very courteous, kept us well-informed, and was very responsive to our phone calls. During construction, Elkstone put plastic sheeting up to minimize dust and debris from reaching the rest of the house or entering the ventilation system. Other than a bit of noise during the day, they did not disturb the rest of the house during construction. We were very pleased with the result, and Elkstone completed the work on-budget and on-schedule. This being said, there were a couple minor problems that we should mention. First, they forgot to state that we needed to provide the shower valve during the first week of construction. It was listed on the variable cost list, but not called out on the first week's schedule. We had ordered it along with the rest of the bathroom hardware, but the order was not in on the day they needed it. We had to locate and find the valve locally to keep things on schedule, which we were able to do with only minor inconvenience. We found the part at one of the vendors Elkstone had listed and actually found it for less than what we paid from an online source. Overall, it was an inconvenience to buy the valve twice, but no real change in the cost once we had returned the valve to the online provider. Also, Elkstone did not account for Memorial Day in their scheduling. According to their schedule, they were working on Memorial Day. Their schedule called for carpet to be installed on the next day, so that is when we scheduled the carpet vendor to install it. However, Elkstone did not work the holiday, and this forced us to reschedule the carpet installation, which was another minor inconvenience, but did not delay Elkstone's work from completing on-time. We also had a problem getting some bullnosed tile from the tile vendor we had selected. At the three and a half week point, the basement was complete except the carpet had not been installed and we did not have our bullnosed tile. The carpet was only delayed three days, and the tile was completed five days later once the bullnosed pieces were available. Thus, even with some unforeseen problems that were not within Elkstone's control, the basement was completely finished in less than four and a half weeks. This was still faster than any other competitor that provided us a bid.

Elkstone advertises 'Basements Complete in 3 Weeks'. They arrived in Feb to provide a bid. They had great ideas and we were excited to see the price. Brad called about a week later and stated the bid would be delayed due having to support the Denver Home Show. That was understandable. Then he had a family emergency which caused another delay in getting our bid (also understandable). Both times Brad told us the bid was 'almost done'. March passed with no bid, so we called in April. No call back. We called in May and spoke to the owner who said he would look into it. Still, no call back from anyone at Elkstone. This was very disappointing. We just wonder how they can 'complete a basement in 3 weeks' when they can't even return phone calls or provide bids. This company wasted our time.