Cabinetry By Cales Inc

Great when in store and deciding on project. On time with construction. Poor follow up. Rude and condescending when pointing out unacceptable work and written off as meets “industry standards”. Didn’t meet our standards and would not use them for out upcoming kitchen remodel.

It has been a year and I never did hear back from him. I would never recommend this company to anyone. Terrible customer service to say the least.

Disastrous: there was not one part of this project that went smoothly from the beginning. Because I didn't feel confident in my ability to measure for a custom job, I checked the KraftMaid website and found Cabinetry by Cales. Art, the owner, scheduled an appointment in a reasonable timeframe and arrived as scheduled. He took measurements of my spaces. I also told him about plans I had for inside and under-cabinet lighting which I was scheduling with an electrician. He responded with computer-drawn plans and a bid that was within the ballpark of the numbers I had gotten at a local and quot;big boxand quot; retailer. I noticed the plans called for no molding to cover my lighting as we had discussed so it was added to the proposal and I proceeded with my down payment to order the cabinets for the job. My electrician came next to drill and install the wiring. He discovered the drawings Art and his team had created were incorrect. Cabinets in my laundry room were ordered for smaller than the existing space (supposed to be wall-to-wall) and cabinets plus molding in the basement were going to touch the ceiling, not leaving space for the light to escape for the lighting above the cabinetry. I called Art to return to re-measure which he did. He suggested filler wood to mask the error in the laundry room. I didn't want to waste the space with filler wood. He said the cabinets could be re-ordered but he would have to pay for the error. I felt bad: he is a small businessman and it was thousands of dollars of mistakes so I suggested maybe I could put a clothes hanging bar at the end: not what I wanted but I felt it was an accommodation I could tolerate considering the loss Art was going to have if I didn't. At the basement bar I just decided to skip the above-cabinet lighting, ate the cost of the lighting I had already purchased, and the project was back on track. A few weeks later the office scheduled my delivery and install based on notification they received from the manufacturer. I scheduled to be off work. The day before my delivery was scheduled I called to inquire as to the delivery and install times. The office informed me they had not scheduled the installer because they didn't know where the cabinets were: I insisted they address this snafu immediately. Within a short time they researched and found the cabinets were at the warehouse ready to be delivered so the delivery could take place but there was now no installer and the Labor Day holiday was approaching so there was not going to be a place to squeeze me in for a couple more weeks. I had already taken off work, I had the contents of my laundry room in my living room waiting for the laundry room to be reassembled, and a party scheduled for the weekend after Labor Day - and I wasn't in any way at fault so I wanted the installation to proceed. Art called and found another installer who could come on short notice - I was crystal clear: we've had so many problems already with this project, do not send a different installer unless you are completely confident with the quality of his work. He assured me he was. The installer was polite, professional, and neat in my home: unfortunately he struggled to hang the molding in both spaces, having to ask me which was the front/back in the laundry room and stating he could not hang the basement crown molding because it was the wrong type of molding. The laundry molding came in two and quot;sticksand quot;. He butted one end flat against the next (not cutting to blend one into the next), leaving a very visible space between the two at eye level. I called Art and told him about the basement molding problem - he said he would order what was needed and not charge me for the errant original molding. After the weekend my handyman came by for another project. I showed him the molding. He said there is nothing wrong with this molding and he proceeded to hang it for me beautifully (at my additional expense). I called Art back and said the installer was wrong and the molding was fine - please cancel the re-order. He said he couldn't do that and charged me for the new, now-useless molding. When I didn't pay immediately (within a month), hoping there was an error in being charged after all that had happened, he had his office manager call to collect. Measurements/drawings were wrong, needed molding was omitted, delivery was not coordinated properly, install was mis-scheduled, and the substitute installer was clearly the B team : I was left to financially absorb every single error that was made, even though not a single error was my fault. In an effort to be accommodating and reasonable, I feel I was taken advantage of and didn't receive the quality I was expecting in a professional, custom cabinetry project.

Kathy and Art Cales are delightful to work with. They helped us to pick out cabinets that worked well with our countertops, tile, paint, etc. They helped us to work with a tight time frame as well. I highly recommend this company.