A-1 GARAGE DOOR CO

BEWARE. STAY AWAY. They replaced the garage door opener unit. It cost me about $400 dollars. That part went fine. HOWEVER, just a few months later my garage door wouldn't close. I called them to ask for help. I was informed that they only offer a 90 day warranty and I was NINE days past that time period. They said it would cost an $85 service fee for them just to come out and look at it and then whatever labor and parts it cost to fix it. I asked if I could speak with someone else and if there was anything they could do to help me. I reminded them it cost me hundreds of dollars and I would expect it to work longer than 90 days. The lady said sorry, it's 9 days past warranty. Most companies will work with you in a situation like this to keep the customer happy, but they absolutely wouldn't budge. I asked if they could waive the service fee or something and just have someone come look at it. Again, nope. Too bad. You're 9 days out of warranty. There's nothing we can do to help you. I would NEVER recommend doing business with a company that won't work with the customer, that won't stand behind a product or a repair job. Clearly they don't care about keeping my business. I will let my friends know NOT to ever use this company and I would highly recommend you don't either. It might be fine for the install, but if you have a problem with the job, they won't flex to help you.

see above

DO NOT USE THIS COMPANY!!!! We had a technician come out and service our garage door. The technician that came out was named Holly, she also had a gentleman with her but I did not get his name. They inspected our garage door and everything with it, ended up just replacing all the nylon rollers and said everything else looked good/fine. They said their work has a lifetime warranty.......yeah right, if you can ever get them to call you back! Our garage door worked fine for a few weeks after they did their work, but then it started not closing properly and sometimes not at all. I have contacted and left messages for these people 4 different times and sent emails, with no response. I called the number that Holly left for us and my calls go directly to a voice mail for a woman named Lindsay, and the message says I have reached A1 Garage Door Company, but I have not received one call back yet. They say they also have 24 hour service......again, if you could only get a hold of someone, EVER! Our garage door would not close one night at all, called them with no answer or any call back, again! Plus they have at least 6 different numbers to call, really!? You would think that with that many numbers you would reach someone....nope, just the voice mail for Lindsey, and no call back! I would not recommend this company to anyone, and I will never use their services again!

Pros: matched competitor's price; door install done well; estimator and installer were pros; received a can of lube. Con: a suprise $10 fuel surcharge at the end

I have no issue with the work this company did for me. They replaced the springs in my garage door for what I believe to be a reasonable price. I have no reason to be either dissatisfied or delighted with the work, they did their job, earning a "B". Starting from initial contact, though, I'm a bit put off by their sales tactics. They distribute a coupon in a mass mailing offering to replace a garage door spring for $128. Once you contact them, though, the upsell begins, offering to replace both of them for $178. I had no need of replacing both springs, only one was broken and I plan to sell the house. After convincing the sales rep I only wanted one spring replaced, I thought I was finished but no, I wasn't there when the service tech arrived so he continued the upsell, convincing her to replace both springs for only $178. I was going to give a "B" in "Responsiveness" and "Professionalism" but the fact that, after I told them I only wanted one spring replaced they continued to upsell by rushing my wife, I downgraded that score. Once again, I have no issues with the company's work. But be cautious of their coupon, it's only out there to get you to call them. They'll honor it but you first have to get through their upsell. And they tend not to take "no" for an answer.

The company provided a free on-site estimate and gave us some options on various doors. On the day of installation, we were called so we knew when the installer would arrive. The installation took about four hours and everything turned out great.

This is the best company! The people who came out were professional and nice. When they figured out what was wrong, they gave me all of my options, not just the one that made them the most money and left me with the least money. The fix has lasted and was less expensive than the other company who just wanted to replace the whole unit. I am a single mom on a very tight budget and love to know a company that doesn't try to rip me off!

One of a few companies that would even come out and tell me what I needed. Did not charge to inspect the units.

THE INSTALLER WAS GREAT! HE WENT ABOVE & BEYOND THE NORMAL CALL OF DUTY & TOOK A LOT OF TIME ANSWERING MY QUESTIONS. ALSO, THE WORK QUALITY WAS EXCELLENT, & THE JOB WAS COMPLETED IN A PROMPT, PROFESSIONAL MANNER.

WHEN WE CALLED FOR AN ESTIMATE, IT WAS GIVEN TO US BY PHONE. THE COMPANY WAS ABLE TO SEND A REPAIRMAN IMMEDIATELY. HE DID A GREAT JOB ON BOTH REPAIRS AND WAS ALSO VERY COURTEOUS.