Academy Overhead Door

We had an emergency with the spring breaking on the garage door. James came out that evening and made a temporary fix until the part was ordered. James said he needed cash for the deposit due to his phone not working for credit card payment. He won’t return calls and calls go directly to voice mail.

Excellent! Job was scheduled on short notice, crew called before arrival and showed up on time. The area was left clean and the door works great.

Great job! We had a mouse problem (the little rascals found a way under our garage door), snow would find its way inside, the door would creak and was not working well. They put in a floor gasket, new rubber seals, fixed springs and rollers. We have had a smooth running door with no weather or critters inside since. We will use them when we are ready for a new door (soon I hope!)

James and Josh are a dynamic duo. They are very professional and highly skilled. The spring broke on our garage door leaving us trapped. They rearranged their schedule so that they could make it out the same day, coming late in the evening. They kept tabs with me all day about timing of their arrival. I highly recommend them.

He was professional, on time, & efficient. I thought their product was a little pricey.

Just ok. We had issues with the automatic safety feature after they adjusted it. We fixed it our self. The main issue was the value of the service. $450 was a little steep for what they did. We got a bid before choosing Academy on replacing the spring and they were $215 vs. the $390 Academy charged.

Well it was same day service after a spring had broken, so that is why we want with them. Unfortunately their pricing is not competitive with the two other companies we had talked to earlier that day. Thank goodness for a $35 coupon off their site which brought the price down a bit. Also, they will charge you $95 for the labor and install along with a tuneup, whether or not you want one. If you ask about it they will shave the price down to $75 but they should be up front about that little tidbit. Their initial bill was over $100 more than two other companies. Needless to say, unless it is an emergency, I won't be using them again.

I purchased a $39 garage door tune-up. The gentleman I met with was very informative and answered a lot of questions for me. He explained how the garage door works. He was very knowledgeable.

No call and no show. The girl I called to set up appointment with was very short and appeared to have no interest. When Shawn didn't show up for the 3-5 appointment window I called to check the status. Again talked to the same young lady and she came across clueless. Price for services also seemed a bit high to me.

No complaints everything was great.

I was given a two hour window when the estimator would stop by. With four minutes left before the two hours was up, I got a call asking if they could stop by this evening. When I said I was not available then, the estimator said he would be there in 15 minutes. They took measurements and were done in 10 minutes. The next day I got a call to schedule the work. I had made it clear I was getting estimates still. If that is how this company treats potential customers, I am not a fan. I selected someone else to do the work.

Broken garage door spring. I called and asked for prices. The extremely pleasant woman told me the pricing is $29.95 service charge, $50 - $80 per spring depending on the type, $75 labor. So, $204.95 or $265.95 total. They came out that afternoon with pricing of $29.95 service charge, $89 per spring, $95 labor, for a total of $371.95. Said no thanks and called a small locally owned company around 5:30 pm. He got there @ 9 am the next morning and got it done for $165.

Went great! Faster than he planned and made sure to test the opener to make sure it was working properly.

Scheduling was easy and flexible, and the technicians were prompt and courteous. However, the service was not as good as the scheduling. After many visits Academy Overhead Door (AOD) failed to diagnose the problem and instead did work that did not help relieve the symptoms. On our own we eventually figured out the problem was caused by the sun confusing the safety sensors, and even after explaining this to AOH and a few more visits, AOH failed to fix it. Then after some cumulative six visits from multiple technicians, about $300 in bills, and me taking lots of time off of work, they fixed it by replacing the $49 sensors. Looking back, this issue with the sun is not unique. According to Google many other people have had this problem, and if one of the AOH technicians were familiar with it, it would have saved us time and expense. Also, I am not sure why I paid twice for tune ups ($95), neither of which were apparently related to the problem.

Called to set an appt for an estimate on a garage door replacement. The woman answering the phone looked at the date I requested for an estimate and said she would have to see if she had anyone "in the area" that day (which should have been my first warning flag). She then gave me a 2-hour window of time that someone would come by my house. This should have been another warning flag...shouldn't a company just set up a specific time to send someone directly to your house rather than wait until someone is in the area or have an open window of time? However, I went ahead and set the appt and the time slot came and went without anyone showing up or calling. Eventually, the whole day passed with no contact. Guess they are busy enough they don't need more customers. Oh well, I'll call another company that is a bit more professional.

They were excellent. I am writing this review on the same day I called and received service (Christmas Eve!). I called and they promptly got me on the list, and showed up during the scheduled time. The employee, Shawn, was very friendly and helpful. He looked everything over and wrote me a quote before starting to work. He explained every part of the quote, and then after he was finished, showed me everything he did. I would absolutely use them again.

Salesman Anthony came to our house the previous Friday and gave us a written quote. Installer Jason came last Thursday and performed the work. They were on time and did a nice professional job. Their price was better than 2 other quotes we got by about $300. Jason arrived as promised at 10AM and finished a little before 5PM. He is polite and competent. We can highly recommend Academy Overhead Doors

Replaced 2 old 8 x 7.5' garage doors and installed one new door opener

Technician was on time, most curteous, and thorough. Very professional.

It went very well. Shawn and Andy were very knowledgeable, professional & courteous. I called as soon as they were open since our garage door was useless with broken spring and cables and was able to get an appointment quickly. I was sent an email with the technician's name and picture so I knew who to expect. It was explained up front approximately how much it would cost and what they would do. Work was accomplished quickly and afterwards I was walked through all the details of my new opener and keyless entry pad. I was very pleased with the service

Today's visit by Anthony exceeded my expectations. Although the rollers were years old and quite worn, he did not hard sell me, but instead explained the potential impacts of waiting too long to replace them. I did decide to replace them today, and that was done at a reasonable price. Anthony also answered all of my questions, did not give me the idiot treatment, and showed me how to lubricate all the parts myself. His work was efficient and effective, represented his employer extremely well, and helped me feel ready for winter.

Very professional and helpful service rep.

They gave some suggestions and made the door work more smoothly!

Shawn was on time and very professional, he went over the initial inspection with me and let me know what issues I had with my garage door. He greased everything, tightened up the spring and even replaced some bolts that were missing or had the incorrect hardware. I did opt for new rollers which raised the price a little bit from the original tune-up cost, but I felt the overall service was well worth it.

This guy did a great job. He installed some railing that was not even part of the deal and didnt charge for it.