Making the appointment was very quick. They were able to come clean the carpets within a week of calling. The only draw-back was due to unforeseeable circumstances (many employees calling in sick that day), they were 6 hours late from the scheduled time. Whenever I called to check on the estimated arrival time, they did answer the phone, which was good, but gave me pacifying time estimates, which was frustrating. The service technician was very professional and apologized profusely for the delay, and the overall service was to our satisfaction. I believe, if we were not to rip out our carpets this summer, we would give them another shot and use them again. They have been in business in this area for far too long with really no complaints to not give them the benefit of the doubt.
Description of Work: Cleaning of our carpets in living room, dining room, and master bedroom.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0
Yes, I recommend this pro
$262
Steven S.
03/2012
4.0
carpet cleaners
+ -1 more
I have been using their services for about 4 years. My experience with them has been good and I will continue to use them.
Description of Work: Cowboy Carpet Cleaning does the carpet cleaning in my house. They also pulled up the rugs in 3 rooms and dried it after we had a water leak.
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Service Categories
Carpet Cleaning
FAQ
Cowboy Carpet Cleaning is currently rated 3.5 overall out of 5.
No, Cowboy Carpet Cleaning does not offer free project estimates.
No, Cowboy Carpet Cleaning does not offer eco-friendly accreditations.
No, Cowboy Carpet Cleaning does not offer a senior discount.
No, Cowboy Carpet Cleaning does not offer emergency services.
No, Cowboy Carpet Cleaning does not offer warranties.