Prime Roofing

Outstanding service. Extremely competitive pricing. Quality workmanship, timely completion. Would definitely recommend and use again.

It went fine. It went very well. They got the job done nicely.

They were professional.

The service was perfect, and no problem.

very smoothly. crew was courteous and efficient while management always kept me in the loop.

initially fine. Our Insurance Company found a defect in the roofing job done by Prime Roofing. After calling them to alert them to this issue, I was met with nothing but delays. SIX months after my emails to them, I still had not heard a thing and I had to get firm with them to get some resolution. I generated an inspection with the manufacturer of the shingles. After that was done, Prime insisted they had to be here for that inspection or they would not help us any further. This was a complete surprise to us. I even let them know I was in communications with the manufacturer, yet they decided not to attend the inspection. Now they claim they have nothing to do with this issue and have refused to communicate and refused to accept any responsibility. Communications with their office manager were always met with sarcasm, delays, blaming and shirking responsibility. They appear to have no understanding of how to communicate with a customer. Now have left us with no recourse.

Prime Roofing was excellent in communicating the work that was being done and they also took care of all the required documents and leg work from the insurance companies. The work performed met the standards that were expected and all of the subcontractors that they used were friendly and professional.

Work proceeded with consideration for protecting the property during inclement weather and completing the project as weather permitted.

I couldn't be happier with the end result of my new roof. The quality of the workmanship is excellent and working with the folks at Prime Roofing was a great experience. I would highly recommend them!

I called Prime Roofing and asked for a roof replacement estimate. They gave me a date/tiime that they would come out. They didn't show. I called Prime Roofing 3 hours and left a message with them after they didn't show to find out what was going on. It's 2 weeks later and they still haven't returned my call. Very unresponsive and not a company that I will attempt to further contact. Very unprofessional.

See what the provider did not do....

This roofer came out to let us know if we had any hail damage. I was very impressed with his professionalism and knowledge. He stated that he noticed a little damage from hail, but nothing that needed to be taken care of now. He told us how much it would cost to repair, but also stated that if it was his roof, he would not worry about it. I appreciate his honesty and that he could have tried to sell us his service. I will definitely give him a call when I actually do need to have work done on the roof.

We have enlisted the "repair" of our roof by Prime Roofing and it has been a month since they promised to come and repair our leak. They have yet to come and do the "repair." Unfortunately they prioritize total roof repairs over those who just have leaks that need to be repaired.

Response and recommendation seemed reasonable

We had no complaints at all, although a neighbor did mention the language some of the workers were using. Passed inspection and have had no problems. Cleanup was thorough. Work was done quickly and efficiently.

Besides the high quality workmanship and responsiveness, it is worth mentioning that the work crew was disciplined and respected our property. Not one of our flowers was broken nor our path solar lights! They were very thorough in cleaning up the old shingle pieces and nails as well, with only a few remaining all around the entire house (in the bushes, flower and berry gardens and grass). In fact, one comment I made after the job was completed and everyone was gone was that looking around it was difficult to envision that an entire work crew had been here removing and replacing an entire roof on the house, patio and one on the detached garage (now a workshop) because there was simply no sign of it!! For the first time in my life (71 years) this time the mortgage company took all the insurance money and told us how to do things! This has required a coordinated effort with the Office Manager at Prime Roofing as well, and she has been equally helpful and cooperative in getting the paperwork and pay coordination part of this evolution accomplished (we're still at it). Without that, this also could have been much more difficult.

Heath gave us an estimate for the above work on 11/20/10. He was prompt, professional, and courteous. The estimate was consistent with what our insurance company had estimated, and he assured us that although they contract out the actual roof replacement work, all contractors were insured and he could provide documentation of that if necessary. Work began on 12/10/10 (a Friday). Although the job was supposed to be completed in one day, it bled into Saturday. None of the workers appeared to speak English. Unfortunately, the roof failed the first inspection by the county building inspector. When I notified Prime Roofing that they had failed, they promptly sent someone out to fix the problem. He called in advance, was prompt and courteous, and completed the repairs quickly. Gutter installation happened at a later date and went fine. After that, we noticed that some of the new shingles on the front corner of the garage were coming up. This repair took several phone calls to get addressed. When someone did come out to repair it, he did not call first to schedule a time, did not speak any English, did not seem to know what work he was supposed to be doing, or even who he worked for. This seemed to call into question some of the assurances Heath had given us about their contractors. Needless to say, this was disconcerting, and gave us a very bad feeling about this company. I called and left a very angry voice mail regarding this situation. Although Heath called back fairly quickly to try to resolve the situation, the fundamental problem seems to be the way most roofing companies do business. They contract out the actual installation work, and there is not even a representative from the company on site to oversee the workers or interact with the homeowners. This business model is not unique to this company, but it does not create a happy experience for the customer. As a result of this experience, I gave the company a "C", as I believe that their performance is about average for roofers in this area, and certainly, I would not rate the overall experience as "good." For this reason, I would probably not hire this company again. I would take the time to find a roofing company, that at a minimum, knows its contractors well, and ideally, has a company representative on site at least at the beginning and end of the job to (a) make sure the workers know what they are supposed to be doing; and (b) inspect the quality of work. I should add that the roof did pass on the second inspection by the building department.

Pricing was the best of the estimates we got, and the roofing product installed seems to be excellent. It was the workers who came to the house that we had problems with. One or more of the roofers entered our home and used an upstairs toilet, while my wife was teaching music lessons in the basement. The company denied that it could have been their workers, but certain evidence in the toilet bowl made it obvious that it was indeed someone from Prime's crew. Now, 8 months later, and after 2 visits by the city inspector, and 2 visits by Prime's workmen attempting to correct the situation, the roof still has not passed the permit inspection. There are still exposed nail heads.

I spoke with a manager and explained some concerns that I had about my flat roof. We discussed my concerns in detail and I set up an appointment. The appointment was for a 1-3pm meeting and I arranged my schedule accordingly. On my way home at 12:30 I got a call from the office letting me know that the technician was unable to work on my "kind of roof". I let her know about the detailed conversation that I had with the manager and she told me that she'd call the owner. She called back to let me know that they do not work on flat roofed homes. When I got home I checked my messages and I had one from the technician who had arrived 40 minutes before the appointment window. His message stated that while he was not comfortable working on my roof, that the company did have a gentleman who specialized in working on flat roofs. A very disappointing experience with conflicting information from within the company.

Timely and good clean up. Good workmanship. Provided more than the insurance covered with additional vents and flashing added at no cost. Would recommend and use again.

Left messages and never received a call in return. I would be very hesitant to hire someone who is unresponsive. (Will update if they do ever call but it's currently been over a week.)

Chris, the Prime roofing representative, was very professional and very prompt. He even helped me out with some insurance questions, as he seemed sure that insurance would cover our damage based upon his experience and appraisal of the roof. This was great news, as it turns out, because they did! A $1,000 deductible was sure better than $5,000 out of pocket! Anyhow, once we got the ball rolling and we picked out a shingle color, they (Prime) showed up the very next day, with a small army of roofers, and knocked the job off (completely) in about 8 hours! We don't have a very large house, or roof, but I was still very impressed.

Prime Roofing (Peter Moran) submitted a very competitive bid in comparison with 4 other local roofing contractors. We were impressed with the knowledge of Mr. Moran concerning what needed to be done to properly replace our existing shake shingle roof. This was a major factor in selection of a contractor. The workmen showed up on time and were very careful and efficient in removing the old shingles and underlayment. New underlayment material was promptly installed as the old material was removed. This was important as unexpected spring snow temporarily interrupted the work on two occasions. Waterproof underlayment was installed on all roof edges and in all valleys. Pipe vent caps and roof vents were replaced as the new fiberglass asphalt shingles were installed. A minor problem was encountered as the shingle delivery truck was unable to gain access that would permit placement of the shingles on the roof with their extension boom. All shingles were hand carried up on to the roof. Prior to beginning the project, Mr. Moran provided certificates of liability insurance and Workers Compensation insurance. Upon completion of the project, lien waivers for materials and labor were provided. Additionally, a warranty certificate was provided for the Owens-Corning shingles used on the job. All in all, the job went very well and was completed promptly and satisfactorily.

Great! The rep. (Larry) was an adjuster and assisted us with all the paperwork and as far as the actual roof goes it only took one day and they were able to get to us in 2 weeks as promised. Roof looks great and no leaks, and no surprise charges!!

During recent rain storms, water was found dripping from ceiling. Insurance company advised me to contact a roofer and another company to repair damages. Representatives from Prime Roofing came out, crawled onto the roof and discovered that the builder had failed to properly install flashing in the area of the leak. Crew showed up a couple days later and new flashing was installed and problem was resolved.