We are a family owned business with strong Christian values. We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
On September 17, 2024, I hired Dustin Skinner to trench a hole and install an inground trampoline. This trampoline is a custom order from Beast Inc., a high-end manufacturer known for their top-of-the-line products. My primary motivation for this installation was the safety of my children. I took on the responsibility for the rental equipment, which included an excavator from Black Canyon Rentals, and assumed all liability associated with it. Unfortunately, it became clear that Dustin either lacked the necessary knowledge or patience to complete this job effectively. The retaining wall he constructed crumbled under the weight of the trampoline, damaging and bending its legs and misaligning the frame. When I approached him politely to discuss the damages, he responded with a verbal attack, using profanity and threatening to abandon the project. He adamantly refused to take responsibility for the damage he caused, as well as the significant mess he created while digging the hole and the debris he left from his other projects. His use of profanity was particularly troubling, as it occurred in front of my child and a friend who had come to assist with damage control. My trampoline, which cost $1,998, is now completely destroyed. While it can still be jumped on, its structural integrity is gone. Dustin used corrugated steel to wrap around the trampoline, but he installed it with the jagged edges facing up against the side rails. He then placed a black tarp material over these dangerous edges and buried it into the ground. The trampoline is now uneven and crooked, with dirt piled excessively inside, and the jumping surface is loose beyond repair. The damage extends beyond the trampoline itself; the area where he dug the hole is also affected. He threatened not to return the equipment on time, effectively holding it hostage due to my well-articulated message expressing my discontent with his verbal abuse regarding the damage to my property. Despite being late, he eventually returned the mini excavator to Black Canyon Rentals. I am now in the process of retaining an attorney to address his business practices, and I have reached out to the Montrose Sheriff's Department to request a no-trespass order against him. I genuinely fear for my safety and that of my children, as I believe he is capable of causing harm. I initially hired Dustin because we know each other from church. Although we are not close friends, we are friendly acquaintances. I never intended to escalate this situation, but his decision to use $50,000 worth of equipment as leverage in response to my setting boundaries was unacceptable. During our confrontation, he used several curse words, including calling me the "B" word, and insisted he would not pay for the damages. I cannot recommend this contractor if you value your equipment and personal belongings. He exhibits anger issues and appears to be mentally unstable. He admitted to being drunk the night before working for me, which likely contributed to his careless and sloppy work. I will be filing a complaint with the Better Business Bureau (BBB) this morning as well. I am willing to withdraw my complaints and reviews if the business owner refunds the cost of the trampoline, the day's work, and the rental fee. As I mentioned, I had intended to let this situation go until he chose to hold the rental equipment in my name as a hostage the following day. This entire situation has resulted in significant emotional and mental distress for me.
Rating Category
Rating out of 5
quality
1.0
value
0.5
responsiveness
0.5
Eileen W.
04/2024
5.0
Dustin was very professional. He listened to everything I wanted and he went above and beyond to make it happen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mike R.
04/2024
5.0
Dustin is a highly productive, dedicated, quality builder. He takes his work seriously and his attention to detail shows in his work. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Denise S.
04/2024
5.0
Quality work and reasonable price Work was done quickly and professionally
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jon W.
04/2024
5.0
Dustin and his team were prompt, friendly, knowledgable, and professional. I would highly recommend Mineral Farms Builders. Top quality work all the way around. Reasonably priced, especially for the quality.