The Glass Guru

Awesome to work with on my remodel of my older rental property!

My backyard door has a full length window in it. John personally inspected the door and assured me he could do the job. I paid him a $600 deposit. He cancelled our first appointment. On the second appointment, his employees showed up to discover that the glass cannot be removed from the door. I requested my deposit back from John when he failed to install the door. John has refused to refund me my deposit. I have disputed the charge, but have not gotten a resolution yet. DO NOT HIRE THIS PERSON.

We have always had a hard time getting a hold of John or having him call us back. It seems the only way we can get him to call us back these days is if we call corporate. The new glass is low E but has sun faded things on the counter/cabinets, melted a whole bag of chocolate chips, melted shortening in the cabinet etc etc. So needless to say the "low E" is worse then what we had before. They have been out about 5 times to recaulk the window. Last time I pointed out vinyl casing was twisted. They hit it with a rubber mallet, water spurted out and got it back into place and recaulked on the inside of the window but the wood around the window has water damage. John has been saying since May that he would get us a screen because the heat is a huge issue but never has come through on any solutions/communication. The installer told us there is a low E glass that has a tint on it that would have helped. My husband talked to John and mentioned that we weren't given any options when they replaced the glass and we would have paid for that. There doesn't seem to be any kind of customer service and lacks caring for customer satisfaction. We are very disappointed all around and now we are stuck with this window that is horrible with 0% energy efficiency and a company that wont make it right.

I called them to inform them and they asked what I wanted them to do. I am awaiting a refund at the moment. He also informed me that he was trying to make it so that I would not have to replace my windows, which actually caused damaged to my new carpet.