Nikkel Landscape and Sprinkler LLC

I reached out to this company asking if they could inspect my sprinkler system and do a big yard clean up and removal of debris and such. I don't know much about my new house's gardens or how to maintain them, so I asked if they knew what to cut back, prune, etc.. They first asked me to email my info again, then after I did, they asked me to call and clarify AGAIN. This became tiresome; there was a lot to explain. Finally they came out and gave me an estimate. The man fixed my sprinklers but did not yet do the clean up--yet. He said it would have to wait. I was unsure what was ever included in the clean up after he sent an estimate. Then he missed the first appointment and then came back a few days later and did not do everything we had talked about. I realized they never sent me a clear list of what they were doing for their estimate. The biggest two problems were that the guy offered to mow my lawn for free to make up for being late, but then he included this in his labor (at 65 an hour!) even though I had explained I could do that myself and that I needed the heavier stuff done (the stuff I had asked for three times at this point). He did some, but not the tree, and not the backyard, just the side, and then the worst part was, he LEFT MY BACK GATE OPEN and I have a DOG! I didn't notice it until the next day; she was in and out all night and could have been run over!! Overall, they were very difficult to communicate with. I don't know, now, if they REALLY needed to fix my sprinklers for $300 and now simply cannot trust this b/c they were not clear, changed their story about a free mow (which I said, no, please put that time toward the stuff I cannot do myself!) and then the gate... my dog is my most precious thing. I would never again trust this company. Even though there is a lot more to do in my yard, I will hire someone else. I don't feel that what they charged was unreasonable... for the amount of work they did... it just was not what we agreed on for 65 an hour, I figured that was for like, the small tree removal!! And the guy and the woman communicating with me did not seem to be communicating well with each other. She even said, "he doesn't usually do blah blah blah, so I hope you appreciate that he had to make an extra trip to the dump and we expect payment at time of service..." If they didn't or couldn't perform what I was asking, why did they say they could? Isn't it his job to figure out how to manage his time? And how can I pay someone at the time of service if they change their service time? I'm supposed to take off work endlessly holding a check? I was very patient and accommodating about him putting me off for several weeks. They did not seem to understand how to run their business, but I wish them well. I just would never ever take the risk of my dog getting out again. Any lawn care business should know not to ever leave a gate open, and I even warned him to of course leave all gates closed! I paid immediately and just want to be done with them. I was disappointed with my experience, expecting better from people on Angie's.

it didn't go, he never showed up to do the work

The owner of the business did a great job repairing our irrigation system and installing a new controller on a rental property for me. He was on time, friendly, had reasonable rates.

Excellent! On time, and quick troubleshooter. Found all issues and repaired/ replaced/ serviced all components with expert knowledge.