Fyrepro

They were professional, courteous, skillful and thorough.

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I contacted Fyrepro to repair a broken pilot light. They responded a day later saying they would get back to me. Several days passed and they did not respond. I wrote again asking when I would hear from them, and several days later they have not responded.

Everything went extremely well. They were very cooperative and professional from the initial contact at the showroom in selecting a model of fireplace, to scheduling the project, and to execution of the job. They are a busy company so we agreed upon a schedule two weeks out from the agreement date. They arrived promptly on the scheduled start date. The first thing I noticed was how thorough they were in preparing the area. They covered the floors with paper and then added drop cloths. They enclosed the work areas completely in plastic. As a result there was virtually no dust or mess. I had asked then to try to save the granite and ceramic tile that surrounded the old fireplace. They were able to do that and even went so as to take the materials down to the basement for storage. At every step of the way during install they checked with me for placement of the fireplace and the wiring involved. We adjusted the placement at their suggestion. When they were done with the install, they did an excellent job of clean-up. All in all they did an excellent job. I highly recommend them

He is very careful with his work. He is careful when working with the gas and careful to make sure everything stays neat and clean. He will lay a tarp down and remove his shoes and does a great job of cleaning up after himself. He has even stopped for me on his way out of town and fit me in to do a real quick repair. He is just terrific.