Benjamin Franklin Plumbing

After three different phone and one reschedule after a whole afternoon missed, to which I had to call to see if they were still coming both times, it finally came down to they weren't comfortable installing my water filtration system and so never sent out a tech. Not communicating once about being late for the appointment windows and not realizing from the start when I laid out my needs and the granite countertop, I think this is the worst business I've ever dealt with and would not recommend them for any plumbing needs. Hopefully if they ever get a tech out to you, they're at least able to do their job as dispatch is not.

I contacted Angies List to help me with moving a gas pipe, primarily for a quote to hire. Benjamin Franklin Plumbing was on the list and the first one to respond to my inquiry. We had a window booked on Tuesday from 8-11am. I got a call at 11 saying that they were late and needed to reschedule. I rescheduled for the 3 to 5 window that same day with a confirmation that the tech would call 45 minutes prior to let me know they were on their way. At 5:30pm that night I received a voicemail that they were stuck at another job and couldn't make it and I needed to call to reschedule. I called their helpline number that I was given asking for assistance and to reschedule...they could only put me on an "all day" time frame on Thursday. I accepted and waited all day with zero calls until I got a voicemail at 7:30pm that there was a tech outside my home saying he could do the quote but would only stick around for 5 or 10 minutes. I wasn't home and didn't expect anyone to come so late especially after waiting for a call all day. Bottom line is I gave them multiple opportunities which was probably my mistake. I didn't feel like as a consumer that my needs were taken seriously. I'm very disappointed in this organization and will not recommend them to anyone.

This company sent out a tech to our home. He took a look at the water heater and saw the pilot light was out. He did not do any troubleshooting whatsoever, only proceeded to say we needed a new water heater. He gave us a quote which included many warranties we did not want so we declined the quote and only paid for the service call. I asked the tech if he could at least light the pilot for us he said he could not for safety reasons. We had another company install which did not do any troubleshooting either. Turns out the gas meter outside was clogged and that is why our old heater was not working. They should have did some troubleshooting but did not do so to make an obscene amount of money. We were screwed by both companies. Our utility company changed out the gas meter and started our new water heater. Companies need to do troubleshooting and actually care about people and not just about making a quick buck.

Great, all went well, parts, service and everything. We were given pictures of the work area to be serviced. Good work, professional folks! Thank you! Evaporator coil cleaning on up or down flow (without removing existing coil) $528.00 Air duct cleaning one system only: Air duct cleaning one system only $495.00

The work seemed to be done well at the time, and our plumber was a hard worker and very personable. However, we discovered later that they were not authorized to do work on well systems and they installed the wrong tank, which was causing air in our faucets and pipes. We had to have a well service come and take out the tank that Lion installed and we had to pay $900 for a new one, on top of the approximately $2000 we already paid Lion. After we discovered this, we called Lion for a refund for the bad tank or at least some sort of fix for this extreme mistake. They said they would have a sales manager call us but he never did. We have since called at least 6 more times and they still refused to respond and rectify the situation. I finally received a call from an account manager who said he was working on the problem, but that was several weeks ago and he has not communicated with me since. This is extremely frustrating and unprofessional. Mistakes happen, but neglecting to own up to the mistake and rectify the situation is unacceptable.

Quite badly. Bad schedule, no shows, service contract (not really). and 10 year warranty that actually is 6. Much more and all witnessed by third party. The company operated as Benjamin Franklin/ Roberts Plumbing in January 2018 when the work began. l

Everything went fine,until the price.How about you stop by my house and checked the air in your tires----I will only charge you $40.00. Your charge to me should not have exceeded $150.00.

The work seemed to be done well at the time and our plumber was a hard worker and very personable. However we discovered later that they were not authorized to do work on well systems and they installed the wrong tank, which was causing air in our faucets and pipes. We had to have a well service come in and take out the tank that Lion put in and we had to pay for a new one. After we discovered this we called Lion for a refund or at least some sort of fix. They said they would have the sales manager call us back. Of course he did not. We have since called about 6 more times and they still refuse to respond and rectify the situation. This is extremely frustrating and unprofessional. Mistakes happen, but not owning up to the mistake and rectifying the mistake is unacceptable.

All went even better than I expected. The man who did all the work was top notch all around. The company that serviced my job is called “Lion” as they are getting off of the Benjamin Franklin franchise

I needed a heating and air inspection, and LION found a leak in my HVAC system which was actively leaking toxic CO2 into the home. Two previous inspectors had missed the leak, and when it was shown to me it was obvious they weren’t doing their job right (visible). They then proceeded to call and sort out the warranty on the cracked heat exchanger pannels to get parts at not cost to us (when they could have charged us a margin on their own sale). Selfless service, and integrity come to mind.

I have some problem areas which /Bryan M. put in writing for me to consider my options and decide if and when I wanted the rest of the work to be done. As a matter a fact I am having it done tomorrow 7/24/18. His job was done very professionally and in a timely manner. I definitely will have them take care of my home in the ways I cannot do.

Well, a nice girl showed up and spent about an hour measuring and taking pictures and calling her boss. After that time she typed up a quote of $2,400 to run a gas line under my deck where the outlet in already in place. Seeemed quite high to me so I got several more quotes from other highly qualified plumbers in the area. I ended up paying $375 to get the same work and testing done by another local company I found on Angies's List. I smell a rat!

Great customer service and response time. Always frustrating having major water issues on a weekend. Lion Home Service call response was very quick and was able to have Travis come out on the same day. Travis did a great job explaining what needed to be done and was very efficient on getting the old hot water tank out and replacing with the new one. Greatly appreciate the excellent service from talking on the phone to coordinate service to Travis arriving and performing the work. I would definitely recommend Lion Home Service!

Chuck did a wonderful job at correcting the issue and we are more than happy with his work. Chuck will always be Welcome in our home. Bette & Gil Moon

Great! The master plumber that came to our home to service the water heater is very knowledgeable and was able to satisfactorily fix the problem. I highly recommend Ron Heavilin and Lion Home Service for your home service needs. He was very professional, kind and knowledgeable. He gave us his calling card and even apologized to us for having to put up with the problem.

Good service. Terra took care of my water heater and replaced a part for me. I felt like I was in good hands, very kind, caring and professional. She also mentioned safety issues in my home! I am very pleased with her service.

The service experience was great. I didn’t know that my water heater needed maintenance and Terra explained everything to me in full detail and she even showed me the parts that were bad. She gave me a few options to choose from and was very personable! Awesome service and a great plumber!

Experience was great! Technician was very friendly and knowledgeable. Terra showed me certain things to fix or replace and answered all my questions. I could tell she really cares about her job and the people she works with! Awesome service!

The service was awesome! I had the pleasure of meeting Terra today and she did maintenance on my water heaters. Awesome service and she explained everything to me! Friendly, professional and very knowledgeable. I would recommend her to anyone! Great hire Ben Franklin!

It went great! Terra was very friendly and explained everything to me. She even showed me the part that needed to be replaced and explained why it should be replaced. I was very pleased with her service and her knowledge.

Terra came out and flushed my water heater and informed me of needing a pressure Reducing Valve and repairing my shut off valve. She went above and beyond expected, very informative. Great communication skills! Overall great hire, personable and outgoing. She took the extra mile of informing me on repairs and giving me multiple options. I would highly recommend her to anyone!!

Amazing!! I had the day off, gave Ben Franklin a call, they were able to come out that day-super convenient for me. I felt the price was easily within the range I was prepared to pay and they installed it on Saturday-another super convenient thing for me! This hasn't been my experience with other plumbers in the past. I would hire them again in a heartbeat!

Really well! Technician was very knowledgeable, professional, and courteous. It didn't take him long to see where the problem was and not much longer to fix it. A backed up toilet can be a messy thing and he left my bathroom as clean as he found it. Will be calling them for drain needs in the future.

Pleased to say it went very well. This is my first time using this company and I have nothing but positives! From booking the appt. to them arriving in the time frame promised to the job being done in a timely manner at a competitive price. I will definitely call them for future plumbing issues.

My only feedback would be shorten the window of arrival, but hey things come up and it's pretty standard wth service industries. I have to wait 4 hours on Dish... not that big of a deal