Warren Appliance

Outstanding service! These guys are THE DEFINITION of customer service. We had a painless buying experience, with several recommendations for what we needed. The guys showed up right when they said they would be here and were incredibly careful with removal of our old washer/dryer. No mess, no hassles, and great guys. I love small family businesses that definitely take care of their customers! 10 stars!

ALMOST CAUSED A HOUSE FIRE... Mr. Warren came to my house to fix my dryer which was not working and said that it was fixed. He charged me and went on his way. Instead of actually fixing it he removed the safety switch and said that it is almost entirely unnecessary. It is something that they started to install many years ago and all they do is malfunction and cause the dryer to stop working. He short circuited the system by splicing a wire around the safety switch. My girlfriend was doing laundry later that day and said that she smelled burning. Smoke started to fill the basement and the clothes nearly burnt her hand when she ran downstairs to stop the dryer. The actual problem was that the casing for the heating element had melted and short circuited onto the heating element itself. It essentially became a conduit for all of the electricity and almost started a fire. THANK GOD MY GIRLFRIEND WAS HOME AND DIDN'T LEAVE THE HOUSE AND DOGS ALONE!!!!!! Mr. Warren did not accept responsibility for the situation and a SEARS technician came and found the problem right away. Mr Warren refused to give me a refund even though I threatened to write a bad review. Well here is the result of that. Good Luck to you if you decide to use this corner cutting, code dodging company.

Mr. Warren was able to come out the day after I phoned and he assessed the problem very quickly. He advised he believed he could find a rebuilt part which would save me money, and he returned the following day, promptly when he said he would, and the repair was done. He was very patient with my dog and cats who were curious about this man sitting on their kitchen floor. :-)

Mr. Warren arrived, diagnosed the problem in fifteen seconds and fixed it in about five minutes. It was a broken switch, one of which he had on his truck. Price was reasonable and I would certainly hire him again.

After a different company quoted me to replace both a fuse and the ignitor, I refused their service since it was too expensive. I called Warren and they were a 1/3 of the price and told me that the fuse was the only issue. Honest repairmen work here.

We have a 3-year old KitchenAid dishwasher that decided not to work one day. Warren Appliance came out as scheduled and diagnosed the the problem with the control panel right away. For only $65, including the service call, the panel was fixed and the dishwasher has been working ever since. The repair man was courteous, knowledgable, trustworthy and prompt. We'll call them again for any large appliance repair. They've been in the business a long time and know their stuff.

He removed our dishwasher for "repairs" from the house, and turned off the kitchen sink, then told us the next day the part was backordered for 10-14 days. So we were basically coerced into buying a new dishwasher, or do without our kitchen (sink and all) for 2 weeks!

They were knowledgeable and personable. They were very competent. The people who installed them worked with us to make sure we got everything put in. They were great.