Slade Glass Co.

Brian came to our office on November 8th to do an assessment for a glass door and provide a quote; said we would have a quote from their project manager within the next week. Never received the quote. Went to their Longmont office on December 17th and met with their project manager, who apologized profusely. Paraphrased: "Sorry, it was just sitting on my desk, I don't know how I missed it. I'll get it to you in the next ten minutes." Confirmed email address and all contact information from the original assessment sheet. Did not receive the quote in the next ten minutes (or ever.) On December 31st, 2 weeks since the last meeting and almost 8 weeks since the original assessment, we still do not have a quote. Called this morning at 10:04 am and spoke with Rebecca, who said the project manager was in a meeting but would get on it "soon," who then hung up on me abruptly when I asked if it would be by noon or some other time today. Called back again before close of business at 3:40 pm, reached Rebecca again, who said the project managers were out for the day, then said she could leave a message with them to follow up after New Years Day. Began to express my frustration that they don't seem interested in actually providing a quote and have misrepresented their timeline for providing one multiple times and she hung up on me mid sentence. Utterly incompetent and dishonest people, will never do business with them.

They did an excellent service and they have a excellent customer service.

The technician came out to measure and found out that the glass had a film on it and the new window would have to have a film so it would match the others. Slade agreed to have the film installed at their site rather than having me call a separate film vendor, after the window was installed, which I did not want to do. Tim came to install the window and wasn't totally satisfied with the film after window installation - it was something unique. Within 30 minutes, he and the film technician were back at the house determined for perfection. They said I should evaluate the window for a few days, call if everything was just as they left it, and then I would be billed the remaining amount,. I was flawed by this. I believe Slade is a qualified glass company and even more important, a company truly committed to customer service and satisfaction., I will use this company again, and let me friends and neighbors hear my praises.