Service Experts Heating & Air Conditioning

It went very well. A sales rep came to my home within an hour of determining new units were needed, options were discussed, and the new units were installed next day.

Smoothly, as usual with Service Experts, from making appointment to finishing the job. Have used them for 20 years, furnace, AC, water heater, humidifier, plumbing.

The technician was very friendly and knowledgeable. Everything else was expensive. It took several days to get the parts to make a repair. Then the repair cost 25% of what a new furnace would cost. I will never use this service again and will discourage anyone else from using it.

Monday morning (11/4/2013) as soon as we realized our furnace was not working we called a provider. After the examination, we were told it would be 3.5 days before they could get and replace the broken motor; they wanted to schedule the work for Thursday afternoon. We immediately began calling around to try to find someone else who could replace the motor sooner (its cold in Colorado this week). The first few companies we called also did not have the motor on hand but wanted to do the work in 2 or 3 days. Service Experts also did not have the motor but instead of ordering the motor, they sent someone to Denver to pick it up and then replaced the motor the very next afternoon. Yea!!!! We were never cold, the temperature in the house only got down to 63 degrees early Tuesday morning. They also honored the estimate provided by the company who had determined what needed to be done. From now on I will always call Service Experts first... even for the other services they provide.

The crew of folks at Service Experts are amazing! They are professional, prompt and honest. Their work is top quality and they stand behind it, no matter what! Prices are more than fair for the expert workmanship.They go above and beyond when working at your home. They don't just do the minimum and leave. It is as if they are doing this work at their own home, and until you are satisfied, they are not satisfied. Our home was flooded recently and they showed true compassion. They performed their excellent work as efficiently as possible so we could move back into our home. They made recommendation which really made a dfiference! They really care! We have worked with this company for 20 years. Every experience has been excellent! From the small jobs to the big jobs, they do the best work I have found from any contractor! In addition, each person who works there is courteous and polite, and they even give you their cell phone number in case something happens after hours or if you have questions!! No need to "micro-manage" their work because they think of everything! I highly recommend Service Experts for your next service or replacement of heating and air conditioning equipment. They will come and assess your home to recommend the best options for you given your unique home. These folks are top notch!

I liked everything about them. I haven't seen the bill yet but so far they've been reasonable.

They were terrible and we reported them to the better business bureau because they tried very hard to scam us. We had an air conditioning unit and it was in a house that we just bought. The air conditioning unit was under warranty and they were trying to charge us $1300 to repair the air conditioner, but once we reported them to the better business bureau, we wound up paying just for the service call, which was $100.

I'm not even going to go into the "miscommunications" that occurred regarding where new pvc pipes would be installed. That is dwarfed by other issues. Then there were the comments by the workers who arrived first, making it sound like my house was a really unusual situation and that maybe it was going to cost more to install the new ductwork. And then they added comments about how much dust was in the ducts and how I should really have those cleaned while they were opened. All felt like crude attempts to up-sell me on things that had not been discussed earlier. And I'll only briefly describe the issues around further needed ductwork. During the sales phase, the salesman, Dan Lewis, told me they might need to do this or that to my flue, and my attitude was--fine, whatever is needed. So when he gave me his bid, I asked if that included everything. The answer was yes. When I told another contractor that they had been outbid by quite a bit, she was surprised and said they're usually competitive with Service Experts. She asked if the price included all the ductwork. So I went back to Dan and asked him to email me the written bid and asked again if it covered absolutely everything. He said it did. After the installation, the supervisor of the workers, Shannon, explained to me that he now needed to go home and check the tables to see if I needed just a double walled pipe for a few feet coming out of my water heater or if I needed a flue liner going all the way up my old flue to make it smaller. The consequences of the wrong flue would be carbon monoxide coming back into the house! He later got back to me and said that mine was borderline, that they could do the double lined pipe for free. But it would be better if I got the flue liner...and that would be another $450! I was not happy. I said, "Did you just sell and install a furnace, telling me the price included everything, and then after the fact, tell me, "Oh, you wanted a SAFE furnace? That will be more." When I next saw him, they had decided to put in the flue liner for no additional charge. As a side story, the installers moved over the hose from my clothes washer to put in the tube from the condensate pump. So when I did a load of laundry, I came down to a flooded basement the next day. I thought the drain had backed up and called a plumber. He told me there was nothing wrong with the drain and pointed out the washer hose and reinserted it into the wall drain. The water not only flooded the floor but had come out of the wall drain onto a table nearby, destroying mementos from my wedding and my child's artwork. What a mess everywhere! The next morning, the basement floor was wet again. After cleaning up again (including the wet carpeting), I saw that the condensate tube was just hanging on the wall dripping onto the floor. It clearly didn't have enough length to stay in the wall drain, and Shannon told me later that there wasn't enough room for the condensate to pass by the washer hose into the drain, and it was just pouring over the edge of the drain to the floor anyway. So he spliced in more tubing and ran it down to the floor drain. So here's the worst stuff. (First, I should say that there was absolutely nothing wrong with my old furnace. NOTHING. I was looking at doing this because my old one was 42 years old, and I thought maybe I should go ahead and do this proactively, taking advantage of energy rebates and avoiding it potentially dying some year on a New Year's Eve when it's 5 degrees outside.) During the sales pitch, Dan told me that this new amazing furnace would get rid of all my hot spots and cold spots. I told him that I don't have hot spots and cold spots except for one room which has an insulation problem, and I was going to have that fixed. The bathroom was actually a bit warmer than the rest of the house because it is directly above the furnace, but that was actually quite nice. Well, NOW I have hot spots and cold spots!! The bedrooms got too hot at night such that we couldn't sleep. We would turn down the thermostat, but that just made it so that we'd come out of our hot bedrooms into a cold bathroom (and the rest of the house) in the morning. Backwards from anything anyone would want. Shannon suggested a number of solutions. The first was to open all the ducts in the basement that I used to keep closed because we're rarely down there, so now I'm heating the whole basement for nothing. And I just spent money to have the ducts down there sealed--what was the point of that now? Shannon even said that I may have made the situation worse by sealing the ducts because it increases the pressure into the bedrooms. The next suggestion was to partially close the bedroom vents, and turn the fan on continuously (not just when the heat is on). Shannon came back several times to adjust things, and I will say right here that he is the only decent thing in this story. He is trying his best to fix a sad situation, but I can't say anything nice about anyone else in the company at this time. Other suggestions included leaving our bedroom doors open at night (my son and I are both light sleepers, so that's out) and cutting transfer grills from our rooms to the hallway (the only place they could possibly go would be above our doors, would look really goofy and, again, would add to noise while we're sleeping). In one adjustment, Shannon raised the continuous fan to something like 70%. It sounded like every room in the house had a huge refrigerator in it that was always on. I couldn't stand that past the first day, so he turned it back down. But we're sick of the lower sound, too. Let me now add in one of Dan's other big sales pitches. "This furnace is so quiet, you won't hear your furnace anymore." I said, "I don't hear my furnace." Well, I do NOW!! I don't hear it physically come on any more than my old one because it's in the basement, but the blower on it is much stronger, so I hear the air much more than I ever did before. It is significantly louder. Shannon even admitted that it's definitely a louder furnace. And now it's on 24/7. When I can't stand listening to it, I turn off the continuous fan, but then if I forget to turn it on before bed, we get hot in our bedrooms. Also, that nice warm bathroom is gone forever. Shannon says there is no way to get that back. (It was warm in there because the old furnace put off radiant heat, but the new furnace doesn't produce radiant heat.) And if you take a shower when the continuous fan is on but not the furnace, you freeze when you get out because cold air is blowing out of the vent. So I have to try to remember to turn the fan off before a shower and back on afterward. Not too successful with remembering that either. Regarding the bathroom, there was only one possibility to try to make it not so cold in the morning. If we were to shut the bathroom door, then it might build up some heat like our bedrooms. We have a magnetic door opener on the wall to keep that door open because it tends to slowly close otherwise, and the dog goes in and gets trapped when it closes behind her. Years ago, my last dog went nuts when trapped in there and tore the bathroom apart. So when we tried it now, I found out that my current dog sometimes goes in there at night, too. She got trapped and started scratching like crazy, waking me up during the night. So we closed the door all the way, clicking it shut, to keep the dog out of there. Well, after 22 years in a house, you get pretty used to things. I ran into the closed door with my head during the night when on my way to the bathroom. Thus, we keep the door open and live with the cold bathroom during the night...and in the morning...and during showers. After 22 years, I now hate living in my house. It's hot where it should be cool. It's cold where it should be warm. It's noisy everywhere unless you're into having a ton of maintenance day in and day out in the form of turning fans on and off, turning the temperature up and down multiple times per day, etc. I had no such maintenance with my old furnace. I left it on the same temperature all day and all night. All my rooms, save the one with an insulation problem, were comfortable and quiet. I would give anything to just have my old furnace back. I never would have done this had I known what it was going to do to my house and life. I would have ridden out my old furnace until it died. It might have gone for years more. Shannon says he has some other strategies to try, and I can only hope that something works better. Wish me luck! All I can advise others is: Don't believe a word Dan Lewis says about anything!! And if you don't actually need a new furnace yet, think hard about how much a higher efficiency furnace is worth to you. I will be interested to see what happens to my energy bills, but even if it's good, I won't know how much is attributable to the furnace since I also had insulation, air sealing and duct sealing done within a few weeks of each other (and all before winter weather has really hit this year). Shannon tells me that my situation is just an unlucky rare occurrence, and that they couldn't have predicted any of these problems. He also says that it's due to the way my ducts are put together--some are only 5 inches, etc. But I have no ceiling in the basement, so all the ductwork was clearly visible for Dan to see when selling me this furnace. And there are a ton of other houses in this subdivision just like mine, so I have a hard time believing that I just have some freak occurrence happening. I think Dan just wanted to sell me a furnace, and I think that I should have been informed about all these things that were going to change instead of promising me that my then non-existent problems would be solved. This furnace did nothing but create problems I didn't have. So good evening from me as I type this listening to my loud furnace blowing and blowing.

The tech misdiagnosed our problem and actually broke a part and then offered to fix it for $700. Has persisted in trying to sell us a service contract. Our problem was a dirty radiator not a broken part. Looked for other things that could be done at great cost but not necessary.

I didn’t pay anything for the service because it was something that they put in last year and it didn’t work. Since they switched their name they seem to be more knowledgeable and I used to get a different person all the time. I have my heating and AC serviced twice every year and some people they used to send had no clue what they were doing. For the last 2-3 years the people who have been coming in have been knowledgeable and very good.

They seemed like they were trying to get us to buy a new furnace. He seemed like he was just trying to get me to buy something rather than repair what I already had. He did give me some suggestions to make it more efficient.

Please do not publish this but I honestly believe their diagnosis, the sales pitch and their whole presentation comprise a scam. The technician told us that the compressor was grounded and no longer working. He criticized the present unit and said that it was surprising that it lasted this long!! He suggested replacing the Heater. He also told us that he was some kind of Christian minister (Who would not trust such a man?) He said several things which were obviously a sales pitch. When he left, the SALESMAN/ESTIMATOR arrived. They call him the "Comfort Advisor" because he, personally, walks you through the entire process. He told us that he becomes very close to the customer and that he has been invited to customer's homes for Thanksgiving! He promised to take it from beginning to end. He would apply for all the various rebates on our behalf. The quote ranged between $5,000.00 to $12,000.00. He took us from a low grade air conditioner to replacing the air, heater and air purifier with higher end High Efficiency Models. I understand the sales pitch but this feels like a set-up. They were looking at two older people who live in a relatively affluent neighborhood and appeared gullible. I have called this number (303)-776-6861 and the girl on the telephone was going to have the manager call me back. Three hours later, I have still not heard from them. The Comfort Advisor/Salesman was: Robert Weiss. The information on his card is as follows: 7000 N. Broadway #1-100, Denver, CO 80221. Email: Robert.Weiss@serviceexperts.com, Web: www.serviceexpertsofdenver.com. Phone number 303-573-7300

Polite and professional service person. $100 to show up plus $200 for installing an ignitor.

They were going to be much more expensive than I was going to end up with, but they were nice enough.

This review compares Climate Masters, Precision Plumbing, and Save Home Heat. My furnace was 22 years old and working fine. My annual heating bill was about $250, as my house is insulated and I keep the thermostat low. Going from a perhaps 70% efficient furnace to 95% efficiency would save about $80/year, hardly worth spending thousands of dollars. Supposedly these furnaces last 15-20 years, but an informal survey of my neighbors found that everyone has or had a furnace last more than 40 years. On the other hand, the 30% federal tax break was ending on December 31; and Murphy's Law says that my furnace would die on a Friday evening of the coldest weekend of the year. My first bit of advice: before your furnace dies at least choose an installer and a furnace, so that when your furnace breaks you know who to call and what to order. Don't get pressured into making a quick decision. Interviewing companies and choosing a furnace takes a couple weeks; you don't want to do this with a broken furnace in the middle of January. Looking thru Angie's List I saw there are only three furnace contractors serving Boulder: Save Home Heat, Climate Masters, and Precision Plumbing. I had all three come out and give me quotes. Dan Lewis from Climate Masters was the first I crossed off the list. He didn't look at the furnace or ask about square footage or insulation. But I'll give him the benefit of the doubt as we have a 1960s tract house identical to hundreds in the neighborhood; if he's installed furnaces in similar houses then maybe he doesn't need to do an inspection. He gave me quotes for Lennox's three most expensive furnaces, one of which is 80% efficiency despite my saying that I wanted a high efficiency (95% or better) furnace to get the 30% tax break, and he didn't give me a quote on Lennox's cheapest high-efficiency furnace, which is what I ended up buying. But the reason I'm giving him a failing grade is that he told me that the Lennox SLP98V, the top-of the-line ($6626) 98% efficiency furnace would use half the fuel of the 95% efficient G61V. He said that the SLP98V is a variable fuel model so most of the time it runs at 30,000 BTU, using less than half the fuel of a 70,000 BTU furnace. I pointed out two fallacies here: first, the cheaper furnaces are two-stage, i.e., they run at 43,000 BTUs most of the time, then switch to 70,000 BTUs in very cold weather; and second, a 30,000 BTU furnace running 7 hours per day will use the same amount of fuel as a 70,000 BTU furnace running 3 hours per day. He insisted that the expensive furnace would use far less fuel. In reality, a 98% efficiency furnace would save about $1.50 a year in fuel and cost $1100 more than the 95% efficiency furnace. Dave Choka from Precision Plumbing looked at my furnace and asked about the insulation, etc. But he gets a failing grade because he told me that a 95% efficiency variable blower furnace is more efficient than a 95% efficiency furnace with a single-speed blower. When I questioned this, he said that the two furnaces would use the same amount of fuel, but the variable speed blower uses one-tenth of the electricity because it can run at 60 watts, when the single-speed blower runs at 600 watts. I pointed out the fallacy here, that a 60-watt blower running for ten hours will use the same amount of electricity as a 600-watt blower running for one hour. The same amount of air has to be moved through the ducts. He insisted that the variable speed blower would use less electricity. Then he told me that the Honeywell HE365 humidifier they install is better than the HE265 humidifier that Save Home Heat installs. He couldn't explain why the HE365 is better. It took me 10 minutes on the Internet to find the difference: the HE265 is a passive humidifier, i.e., it uses the furnace's blower to move air over the humidifier's pads; when the HE365 has an electric fan to blow the hot air over the pads. The HE265 uses no electricity, when the HE365 uses electricity. I felt that he was hiding from me that what he wanted to sell me would use more electricity than what Save Home Heat wanted to install. His prices were the highest -- $100 over Climate Masters and $1000 over Save Home Heat. He included a ten-year extended warranty, which I wasn't certain I wanted. Lastly, he tried to pressure me into signing a contract on the spot, without giving me time to think about it or discuss it with my wife. Sarah Gillis from Save Home Heat inspected the furnace and the insulation, etc. She didn't lie or pressure me to buy a more expensive model. The furnace includes a two-year warranty; she said that we could wait two years and then decide if we want to extend the warranty. I decided to get the Lennox G61, which is the bottom of the line 95% efficiency furnace. The only advantage of the more expensive variable speed and/or variable fuel models is that the expensive models are quieter. This isn't worth $700-1100 to me. I decided to use the difference in price to add a humidifier ($485) and an air filter ($450). I get headaches when our furnace is on, maybe the air filter will help. The furnace totaled $5700 (with thermostat, air filter, and humidifier). I'll get a $1500 federal tax credit, $500 from Recharge Colorado, $120 from Xcel, $100 off as an Angie's List member, and a 3% discount for paying by check. My out-of-pocket will be $3309. This was worth it to get a more comfortable house (cleaner, more humid air), to not worry about the furnace breaking down, and to save $80 a year.

An hour later, my furnace stopped working. It turns out that the circuit board shorted. I called them and explained the situation. They came back the next day. I ended up getting a bill of around $480 for getting a new circuit board.They said they gave me a 10% discount. I explained to them that an hour after their technician worked on my furnace it shut down. I believe that they're is some correlation. They still billed me for a new circuit board.

The technician arrived on time and checked the furnace. He wasn't sure if they could replace or repair the switch. He suggested we buy a new furnace ( for $4000+). When finished the technician asked for $90.00 for the inspection. My husband asked why it was higher and then he lowered it to $40.00. We paid $40.00. The only reason he lowered it was because the price was questioned. This is not a good business practice and makes us wary of using them ever again.

The company was prompt and came out when they said they would. He was knowledgeable. We felt the price was reasonable. We will definitely use this company again and I would recommend them to others.

This is the second time I have used Climate Masters. I gave them an A on their first visit to our home and we are giving them an A again for the service that they performed at my mother-in-law's home. The repairman arrived as scheduled, quickly diagnosed and repaired the problem. He checked the furnace and let us know that it didn't need any further work, so there was no need to schedule an inspection.

They were on time. They were nice. They seemed knowledgeable. I thought their pricing was fair. They did the work quickly and came out within a week.

When the serviceman arrived, the first thing he did is ask if I had a coupon and suggest that I call immediately to clarify the cost. Evidently, they had several problems with the operator misquoting prices. Sure enough, I had been quoted the incorrect price. HOWEVER, the company honored the price I had been quoted. The serviceman performed a thorough inspection and cleaning, showed me a problem with a part, suggested that I get the part replaced(which I did)and showed me how to use the humidifier that was already in place on my unit. I don't have any way to compare the price on the part with other providers, but it seemed to be priced in an appropriate range.

They troubleshot my issue, gave me several options. I chose the one that fit my situation and they quickly installed it the next day.

They responded very quickly and took care of the problem quickly as well. They are also very good at explaining things and do a good job with follow up.

I had a good experience with this company. The tech arrived promptly and spent 1 1/2 hours on site performing a furnace tune up. He seemed very knowledgeable. He left me with a detailed report on the current status of my furnace. Due to the age of the furnace, he called his salesman to come over to give me a informal price quote. The salesman arrived during the service call. He also seemed very knowledgeable and provided me with an estimate. He discussed the pros and cons of choosing a replacement furnace. The price of the furnace tune up was $89 after a $30 Angie's list coupon. I thought that the price was a little on the high side. However, I would have this company do work for me again.

When Dave, the sales rep, came to inspect the job site and give the final estimate, he said it would be over $1,000 more than the original estimate, and he said we couldn't get the unit we wanted. We called the next day to cancel the job, but Dave, the sales manager (a different Dave), wanted to keep our business and agreed to honor the original estimate with the unit we wanted. We agreed and they completed the job. They showed up on time, were friendly and completed the job well. The only glitch was that they didn't want to put the air return (a vent) on the wall where we wanted it. They finally did put it where we wanted, but I had to call my husband at work and he had to speak to the installer and be firm about the location of the vent. We were impressed that they were willing to honor the original estimate.