S J Ward Landscapes LLC

The process from communicating our landscape vision to execution by everyone from the Project Manager to the onsite crew well exceeded our expectations. No surprises or hidden costs. The resulting space is now much more functional for our small neighborhood property. We're extremely happy with the work performed and all was done in a fast, professional and friendly manner. The crew was hard working and made sure that they were doing exactly what we were looking to have done. I would not hesitate to re-hire this company to do even more projects to improve our new outdoor living space. Excellent company!

SJ Ward did a fantastic job in re-landscaping our yard in Anthem Ranch. I can't say enough good things about them. They installed a beautiful slate patio with a stone seat-wall. They really exceeded both my wife and my expectations. We made a number off changes to the plan in the field that they willingly made and did not charge me anything additional for the job

Great once he arrived. Difficult making arrangements for the service.

The estimator came and listened to what we wanted, and did a lot of measuring. Then they emailed the proposal on April 14, 2017 stating what they were going to do and how the payment would be structured (50% deposit, 25% upon 1/2 completion and the balance after they finished. It actually wound up to be 50% at the beginning and 50% when they finished). They scheduled the work to be done in May. The workers were on time, friendly, an efficient. The work took three days. They removed all the old fence, built the new one, and cleaned very nicely.

Has become way too expensive so I've found another company to do it.

About six years ago I had them do my backyard. They did a great job. Of course I didn't look here first. My experience: Met with Steve, the owner, and went over what I wanted (I even gave him plans he had drawn up 6 years prior). He took some notes. I paid the initial half of the job and waited to get a call to be put on the schedule (three weeks). I finally had to call and they got me on for the next week. (strike one) He sent me a list of plants that did not include any of the ones that I asked for and only the ones that were requested to NOT have. (strike two) Told me that his guys would rip everything out the first day and would allow us to place the plants where we wanted them as well as pick the border for our beds, the they would finish the next day. It did not go that way at all. It was a mess of lack of communication between him and his foreman and workers. The first day the had everything planted and did not lay weed barrier as well as no drip lines. Trees in the wrong spot and they started to build a retaining wall with bricks when we asked for a small rock border. Their customer service was horrible, I called to explain the problem and the lady that answered the phone was rude and impolite. After taking two weeks to do a two day job they completed. I have had to go back and move plants and make changes that were supposed to be made initially. Do not use these people ever!!!

The lot next door was a tear-down with re-build, including all new landscaping. As the neighbors were using SJ Ward, so we asked them to give us an estimate to replace our nearly falling-down split rail. While SJ Ward's estimate was not the lowest, it was high quality at a mid-quality price. We are very happy with the quality of the work.Our only very minor complaint is that we would have appreciated slightly more communication on when they started on our fence. They had been working next door on the neighbors much larger landscaping project, and and quot;suddenlyand quot; started on our fence one day. Not a big problem, but it could have been an issue, so we would have preferred more communication on the exact start date. On the other hand, I think we got a price break becuase they were already working next door, so no major complaint.

Thought they were a reputable company so we hired them to replace our concrete patio and perform other misc. services involving our landscaping. For starters, it took them twice as long to finish as was originally agreed upon. The patio they poured developed a large crack barely a month later. It was like pulling teeth, but they did finally repair that section. During the planning process we agreed to have them add a dye to the concrete, but they ended up mixing it incorrectly and it's terribly discolored. It looks as though part of the patio is wet and the rest dry. We have been told over and over again that they would fix it, but here we are $18,000 and almost six months later and they are completely ignoring us. To make matters worse, another huge crack has appeared in a different section. I don't recommend hiring this company, but if you do, be sure to get a detailed written guarantee and don't pay them in full until you're completely satisfied.

They did a great job, were very pleasant, showed up early which was not a problem and I would recommend them.

Steve and his crew did excellent work designing and landscaping our backyard. The cost was reasonable and the yard looks beautiful, we are quite pleased with the results. We had some bushes die in the warranty time frame, and they replaced them. We now have a tree that is dead, and they will be replacing it this week. We also received a bid from them recently for a concrete patio, but the bid was high so we went with another company. Courteous and professional with good customer service, I would use them again in the future.

I needed a total redo of my landscaping so obtained 3 designs and quotes. Ward's Landscaping had the best design - showed they really listened to what we were looking for - and had the most reasonable bit. The did a number of things; installed fountain, new flagstone patio, mutiple trees, bushes and perennials, totally automated watering system (sprinkler system that watered the lawn and all plants on individual drip lines). I hired them a couple of more times to add to the design and have had nothing but good experiences, start to finish.

I had called them up for the sprinkler work and I couldn’t get through them for a month but they have been responsive in the past. I’m not happy with them yet because they have been to my place thrice to fix the same sprinkler problem and it hasn’t been fixed still. It seems to me that they are only making recommendations for the various works that needs to be done and I’m familiar with the landscaping companies would say that they would need to kill the bugs and spray here and there. I wouldn’t say that they are the best out there and I haven’t tried a lot of people. So I’m not going to make a strong recommendation for them. Their price of work has been reasonable. I have a contract with them till this summer and I’m definitely looking for a change.

The work has turned out pretty good. I would recommend them. They are a good local company that is competitively priced.

On the positive side, the owner, who gave the initial bid and managed part of the project, was very friendly and seemed to want to address our concerns throughout most of the project. Also, we selected this contractor because the price seemed very reasonable as compared to other bids, and they had a good rating with the Better Business Bureau. This is where the positive ends. What was estimated to be a 2-3 week project instead dragged on for over 3 months. Much of the work was initially performed incorrectly, and some of it remains of very poor quality and will have to be repaired by another contractor. In addition, the friendly attitude of the owner (and the Company) is long gone. Some of the major issues included: (1) Stone veneer: We were initially assured that Ward's had done this type of work before and knew how to handle the special requirements of removing and repairing synthetic stucco. However, Ward's first attempts to install the stone veneer and repair the adjoining stucco were contrary to manufacturer specifications and repeatedly failed inspection by a third party exterior construction inspector that we hired. For example, the stone veneer was installed directly on top of synthetic stucco, and the stucco joints were not properly repaired, which may have led to major problems with our house in the future. We had to pay the inspector to come to the house a total of three times before Ward's agreed to install the stone veneer as specified and to hire an experienced subcontractor to repair the stucco. (2) Mechanics Lien: Now that the project is completed and has been fully paid by us, we have learned that the stucco subcontractor has placed a Mechanics' Lien on our home because Ward's Landscape has not paid them for their work. This issue remains unresolved as of the date of this report. (3) Landscape Lighting: Since the initial repair work, we have had to call Ward's twice to fix the lights in our backyard which recently stopped functioning again. We have just discovered a large patch of charred mulch within 2 feet of our house where Ward's electrician tied the wires together, leaving them exposed, shorting and setting the mulch on fire. We will have to hire someone else to fix this fire hazard. (4) Concrete Overlay: Within two weeks of being poured, the concrete overlay began to crack. It also has no expansion joints, and is unsightly due to strange white splotching and mismatching of colors. We have since been advised by three concrete contractors that the patio and frontwalk cannot be repaired and will have to be torn out and replaced. (5) Landscaping & Other Work: Throughout the project, we struggled with problems that included the inspection and repair of the irrigation system (we still have a zone that is not functioning), sloppy work on the planting of new shrubs, damage to existing landscaping, the look and stability of the retaining wall, and a project manager that was dismissive of our concerns and sometimes rude. We have hired multiple contractors to work on our home over the last several years, including two other landscapers. This was the worst experience we have ever had. We would not recommend this contractor to anyone.

It took three appointments over three weeks to get the work complete in a sub-standard matter. The problem was diagnosed incorrectly twice. "Finished" work included bare electrical wires put together with black electricians tape. This creates a problem when the sprinkler turns back on, water falls on them, and shorts the rest of the sprinkler system. Every time they asked for their money, although the work wasn't completed. Had to call another landscaping service to repair correctly and fix their "fix" for an additional $800.00 Did I mention they were over 30 minutes late from their repair timing window all three times?