Rich Garlock, General Contractor

As another rater commented, Rich isn't transparent about price and pads billing with charges that are difficult to prove; for instance a "shop fee" of $108 during a period where no custom work was done. He appropriated building materials from my home for use at another job site without my permission and became defensive when I addressed the situation with him. After that occurred, a punch list of small items in the kitchen were left undone, and once installed, my dishwasher wouldn't drain. I had to call a plumber, who immediately noted that the new disposal's plug hadn't been knocked out - quite unusual for a contractor to miss. This cost me unnecessarily an additional $150.

Overall, the quality of the work was good. I appreciated the attention to detail that Mr. Garlock's employee, John, applied to the project. After spending approximately $10,000 (which exceeded the estimates provided), however, I asked Mr. Garlock to complete a couple of finish items. He lied about his time/his employee's time and inflated the relatively small invoice by 2 hours. Mr. Garlock and his employees were simply not present for time that he claimed. In hindsight, Mr. Garlock's focus on obtaining a retainer that was not credited until a final billing and his significant under-estimation of costs were also troubling. No one needs a dishonest contractor, which Mr. Garlock has shown himself to be.

I made an appointment with Mr. Garlock for a quote. He was more than an hour late but convinced me not to cancel when I contacted him. After he arrived, he was very friendly, thoroughly examined the area, explained what he thought needed to be done and exactly how he would go about completing the repairs. I felt confident he would do a good job despite our rocky start. He emailed me a quote a day later, we accepted and he said he would contact me to set up a time for his crew to come out the following week. That was the last time I ever heard from him again. What a gigantic waste of time.

unknown

Great. Rich and his helper, John, were fabulous. For the deck, drywall and brick repairs, another contractor have us a proposal for $5,000! While Rich and John were here, I hd them also fix the gate and floor. Terrific job. Super nice.

We were very happy with Rich Garlock’s work. He repaired a number of cracks in our drywall and then he repainted the areas, carefully matching the paint color to the existing wall color. When he was done, we couldn’t even tell where the cracks had been! He adjusted some doors that didn’t close properly. Rich also fixed a leak in our bathroom, grouting several areas. He was affordable, reliable and pleasant. We would definitely recommend him!

Rich has many years of experience as a general contractor which was very helpful in the layout and design for the remodel of this small basement bathroom. He guided us through the remodel, and was truly interested in doing the best job he could in order to please us. He always communicated well with us, letting us know his expected work schedule, if his work would impact us (i.e. , notifying us when water would be turned off, etc.), and he was always willing to listen to our concerns. Rich and his crew did a great job and work together very well. We are fortunate to have found him! The shower is very pleasing to the eye with a nice clean looking euro clear glass shower door, the perfect pattern of the tiles, and the greenish blue tile color which gives the shower a rainforesty feeling. We are very happy with the overall look of the room -- it was a challenge because it's so small, but it all came together and looks great.

Rich was able to repair several things that other contractors could not. he's personable, communicates well, and his crew did a great job. I have used his services times and would do so again in a heartbeat.

Owner Rich is very personable. He takes ownership of his business and is very proud of his high Angie's list rating. The rating is well deserved. The repairs were very promptly completed and at a reasonable cost. I will not hesitate to use him in the future.

He and his crew came when they said they would. They were always polite and professional. The work was done in our requested time frame. I even recommended him to a neighbor who also suffered flood damage. I will use him again in the future should the need arise. Rich even helped out in an area that my husband was fixing when he ran into a bit of trouble. I know Rich was very busy with all the work the flood gave him, but he never made us feel cheated or second rate even though our job was smaller than some of his other jobs.

Other than a couple of minor material delays (which were not a delay caused by Rich Garlock) the project went very smooth. The end result is beautiful and my wife and I are happy. We would use Rich again and would easily recommend his general contracting services. A job well done Rich! Thanks again. Bob and Sherri