West Metro Moving And Storage

They did a hard sell for insurance and to use them, telling us how great they were and how they use all this padding, and what they do to protect your furnishings, they use booties to help protect the house and pad on the floor, none of which was done. There is a big disconnect between the movers themselves, and the seller of this company and his false promises. When I told the guys, nice guys, they then used old pads to put down on the floor, and brought more the next day. No chair skirts were put up and wrapped, the bed mattresses were not fully boxed. The guy who gave us the hard sell, brought us used boxes to pack some things in and then told me to pack what they were suppose to pack. No paper or wrapping to help with that packing. We had them pack some of our things for us, and store all of our furnishings until we could get moved to another state. They were late getting to our house because the truck did not have a license plate on it and could not get into the subdivision without it on. Once there, they packed and wrapped our stuff well. However they left the top of the mattresses without boxes covering them, did not pad some things all the way, and pushed a metal glider down on top of our good wooden bench. We did not see all things done in the truck after they were out of sight, so we do not know what our furnishings look like now. They miss-guessed on truck size and we had to have them come back again for a second day. We care about our furnishings and this company was rated A on this site in connection with National Van Lines. The movers were kind and polite, however they we not totally careful like I would of my furnishings. They did work very hard. They also took our trash with them, and we have called asking to make sure they did not mistake it for something from the house. The office has not returned our calls.

Called Joel ( the owner) and he met me at my home after work hours to discuss the project. On time and very courteous, Joel convinced me that his team could do the job and do it correctly. They treated my possessions as if they were their own. Nothing was broken or lost... And they were less expensive than the others by 20%.