TruGreen Lawn Care - 5310

This is the absolute worst company I have ever done business with. At least 6 times they asked me not to cancel service and promised someone experienced would come out to my house, assess my yard and tell me what I need to do to help my grass grow. Each time someone showed up to treat my lawn and charged my credit card and had no idea what I was talking about when I said I was expecting a consultation-or they did not show up at all. Maybe other locations are better, but the one in Littleton is a joke. There is supposedly a guarantee, but they cannot live up to it because they cannot provide any service other than what they train entry level people to dump on your lawn with not much thought or care. I called Weed Man and they came out, gave me a consultation that was actually informative, provided a plan, and a guarantee. I JUST got off the phone again with what was supposedly corporate customer service and she was making excuses rather than even trying to help. Tells me all I need to know about this company. Absolutely horrible

The company stood me up on two occasions (September/October 2021). I have flagged and cleared my large lawn for the service. I arranged to stay home on both days to accommodate the machine getting through the gate to the back yard and to avoid dog issues. I was stood up on both days at the end of the day. This is extremely frustrating. I spoke with customer service but I am unable to speak to the local manager to have this resolved. This is not how you treat a customer. It’s very unfortunate.

It went terrible and I will never deal with TruGreen again

Great. Emerald Ash Borer treatment every two years. Came separately to spray for insects on trees and shrubs in August. Did deep root feeding on specific trees/shrubs the end of October. Cost is $49/quarter depending on what you need done. Borer treatment $225.

The treatment drastically reduced our mosquito issue.

They kept leaving voice messages on my phone - we will be there on July 20, we will be there July 25, July 31, August 5, August 8 and finally we received a 2nd warning from the HOA so I called and said if they didn't come I wanted a supervisor and my $$ back because their service sucks!! Every time they called they only wanted to sell me mosquito repellant service and I kept telling them we didn't have any. They finally showed up August 12th. It's the 25th and I'm still waiting for the weeks to go away.

They also do seeding at the last visit for the year. I also paid extra to have irritation done. I inherited them because I had the Scott's service and they bought it. They have a national presence and simply responsive and profession. It seems to work out better in my estimation than the small local people that do it privately. They do have a local office in which the workers come from. They have both a national and local presence. It is not cheap but I think that it is valued for the money. If I think I have over paid I would probably remember better.

I think they're doing fine. When I came back to the property, I noticed some weeds were wilting, but some were still growing. They came back and resprayed. So far, everything is going fine. What I appreciate is they are working a little out of the box. I have natural grass. They have to be more open minded because it's not the typical yard. They agreed to apply the pre-emergent fertilization even though there is dirt in some parts of the yard.

They charge $50 per month/visit and they come about 6 to 8 times/months per season.

They do everything. Well when they come to the front door to tell you they are going to do the service, if you have a lot of questions, they will spend a lot of time talking with you about your personal issues with your trees or grass and they will go and look at it more carefully if you think you have a problem somewhere. I had sort of a grub problem in my grass and I was wondering why my grass was dying and the guy spent quite a bit of time digging around trying to figure out what the problem was and he found some grubs. So he took time to look at it instead of just hurrying and spraying stuff and running to the next appointment. And that's the same with the trees too.

They are coming today. My grass is good. They do five treatments for $60 each. The workers and the staff are good and professional.

They are great, I like them. They are on time, and they made my lawn look really good. They didn't do anything special for me, I have dogs, and they accommodate my dogs, so that is special. They are pretty expensive.

We've used them for years. They're dependable and their prices are right. Scheduling is fairly easy. Clean up is not a problem and communication with them is good. They helped save a Red Oak on our property. This tree is rare in our area.

I liked that they are timely and efficient and do a good job.

I don't think I have EVER been as angry with a contractor as I am at this one ! They have been totally unprofessional in how they deal with the customer, from breaking in to my lawn to do things, to not telling me when they were coming to do service, to leave nasty notes about leaving my gate open when they DO show up, to not ringing my doorbell when I was, to being made promises concerning their service that were NEVER followed up on ! Under no circumstances should you use these people...unless you're in the mood to throw your money away and be treated horribly !

I am very happy with TruGreen. We pay less with them. They tell me what they are going to be doing. They ask if I have any concerns or if there’s anything I want to tell them. I’ll go around and we’ll discuss in different areas. They seem very responsive.

Scotts Lawn Service is very good. I'm somewhat disappointed that they can't get rid of my crab grass, but they tell me you can't, you have to dig it out. I don't think that Scotts Lawn Service is a great deal better than anyone else, they just happened to be the provider that called me first.

I used this service for 2 houses and at the end of the year I cancelled the service on one of the properties. Two months later Trugreen called to ask for payment on the cancelled property and I explained that I cancelled the service. She found that only one part of the three parts of the service (whatever that means) was cancelled and since my lawn was serviced that I owe them $65. She knew they made a mistake and that did not make a difference. I paid them the $65 that I did not owe them and cancelled the service on my other house. I will not do business with people who won't take responsibility for their own screw up. It took 5 minutes to find out that I was not a valued customer.

We've used them for years. They're going to start the treatments up again in the spring and turn our sprinkler system back on. They do a good job and come right out if you have any problems or concerns.

We finally were able to view the services after the first two visits came and went while we were not available at the home. We were surprised at how little the workers did upon arrival at the house, and how quickly they were finished. We timed them at approximately 5 minutes from start to finish, spraying mostly around the perimeter of the lawn in a hasty fashion, although we had to go outside before they left to let them know they missed an entire section of the yard on the other side. This leads me to believe they did not treat the other side of the yard in the first two visits that we were not home. So what about the quality of the services themselves, regardless of the quick retreat to the next home on the block? We were able to anecdotally assess the results in a couple of different ways. First, since they likely did not treat the one side of the house on the first two visits, we visually inspected both sides of the house to see if we could notice any differences in results. None were found. Second, based on similar watering patterns in prior years, we compared our prior year fertilizing on our own (using Scotts own products from a home supply store) to the results of the professional-strength components supplied during these visits. We have not noticed any significant difference or improvement! In short, for the $228 to have 6 visits during the Spring and Summer, we have not noticed any improvement from prior seasons. Honestly I was somewhat doubting the services upfront as a way of "curing" the lawn's ills, and this merely confirmed my suspicions. I would not hire this service (or likely any other lawn service) in future years as the convenience benefit of having someone perform simple lawn fertilizers and pesticides does not justify the cost and it is just too easy to do this yourself.

The tree is beautiful this year. I was very pleased with them. I continue to use their lawn and tree service year around.

The grass is never as green as the neighborhoods who do the grass themselves. I see big spots in my yard that are never fixed. They try to get as much service out of you as they can, for things that I'm not sure are needed.

I would recommend them to others. We have had some difficulty in the area of trees, but they did respond and rectify the problem.

I like that they call me the day before they're going to come. If I need to schedule around them they are very professional about that. I've been using them for years and I've been very pleased with them.

They are not my favorite company. I think they are overrated and charge too much for what they do. When they were working on our lawn, our lawn was brown and they instead were spraying around my house for pests.