Quality West Heating & Cooling

It went very well. He was on time and explained everything.

They were on time. They didn't leave a mess. They did what we asked them to do.

First I gave them very good review because they were responsive, reasonable, all that, but then it got to the point where not answering the phone and then they never return the call. We got the unit and he decided not to work on this area anymore and he never called back to check on the agreement. He was supposed to have one more trip under the agreement and he didn't come back. They let me down.

The technician was professional, curtious, and showed up when promised.

They arrived on time, changed out the part and cleaned up before they left. The repairman also answered questions I had about getting a new heater since that will need to be done in the next year or so.

Initially we had some issue with getting this installed due to a part not operating properly, but the technician worked diligently to get this done.

I was able to learn the age of the furnace and the issue with the humidifier. I will be signing up for their service maintenance program which provides 2 service calls a year to get the furnace and A/C ready for use and gives a 10% discount on any other services purchased.

fine. I was busy, but it's still working so must be ok.

We have an old furnace and I wanted it inspected, cleaned and the filters replaced. The were offering a deal on that service that I purchased through this site. This is an old unit, it has perhaps one year left. It was ripe for an up-sell to a replacement, so I was prepared for that. They arrived on time, were professional. They did a CO test and the furnace passed with flying colors. They cleaned it out, replaced the filters and were done in about 20 minutes. I appreciated their honesty and professionalism. They have a sale waiting next fall when the unit will be replaced.

It was an Angie's List Big Deal that I purchased. It was fine. They came out when they said they were going to come out, they explained everything to me, and did a nice job all the way around. I spent another $50. I used them again outside of Angie's Big Deal.

They came out when they said they were coming out and they did it in a professional manner, and went over everything with me to my satisfaction.

I left a phone message on Sunday afternoon that my furnace was not working, and also send the vendor a message thru Angie's service. I did not expect them to reply on Sunday, which was OK. They called me around 8:30 AM on Monday, and Rob arrived around 10:30 AM. They were very responsive over all. The repair price was about $100 more than I expected it to be. He didn't try to sell me anything, but I did ask about a possible future replacement of the furnace, so we discussed that in some detail. Overall I was very satisfied with the quick service. The furnace is working fine.

They did a good job and I was very satisfied.

***UPDATE 1/16/14 -- So, after this review I changed the schedule to not turn the fan on during the day and only run when the heat was on. I can say that it hasn't made a difference in my bill, in fact it went up again compared to last month. I will return to running the fan in hopes of keeping the house warmer. To comment, again, on the company, I have to say that I was wrong and they were right. It's pretty cheap to run the fan most of the time. If it's cold again this month, I'll be able to see if it at least keeps the house warmer. Even from my first review, I would still recommend these guys. The install went great. I was promised a couple of extra things by Rob that were not delivered, like sealing all of the ducts in the room, but they were kind enough to leave some duct sealant with me to do it myself, which I didn't mind doing. Rob's quote was lower than any other contractor I had out, by at least $500 and the others didn't have a humidifier install quoted. He seemed like an honest guy and was very knowledgeable and so were the two guys that did the installation. The furnace is installed and heating the house perfectly. Problem: My only issue is some misinformation that I was given or likely that I didn't know any better. Everything regarding the install was great and this next part should not reflect poorly on the company. I would highly recommend them to anyone. The only problem I have is really just because I didn't know better with the following. I was told that running the fan on the motor all day would keep the house warmer and would only be the equivalent of running a 40 watt light bulb. It does keep the house much warmer, but the part about the 40 watt light bulb has to be false. After having it installed for a month and 2 weeks, I can recommend that you not run a 40 watt light bulb 24/7!!! Our Xcel bill went from $80/month (even in cold weather) to $190 after we had the furnace installed. I checked the details and the majority of it was electricity and I know it was caused by running the fan on the furnace because nothing else changed. I immediately changed my schedule so that the fan only blows when the heat is on and then circulates on days that I'm home. I'll try to provide an update next month when I get my next bill to see if the changes help. If they don't, then I recommend that you take this advice. If your house is chilly and you don't need a new furnace (and you only pay around $90/mo to heat your house), DO NOT UPGRADE your furnace. You will end up paying more like we are. Blankets and space heaters are so much cheaper. ***UPDATE 1/16/14 -- So, after this review I changed the schedule to not turn the fan on during the day and only run when the heat was on. I can say that it hasn't made a difference in my bill, in fact it went up again compared to last year. I will return to running the fan in hopes of keeping the house warmer. To comment, again, on the company, I have to say that I was wrong and they were right. It's pretty cheap to run the fan most of the time. If it's cold again this month, I'll be able to see if it at least keeps the house warmer.

Fantastic and responsive service. I left a message on Sunday and got a call first thing Monday morning. Angela asked about a window of time and informed me the tech would call before arrival. That happened and the tech turned out to be the owner Rob, who also was professional and clearly passionate about the field. At first the furnace worked without a problem, but Rob waited. When it started to blow cold air, he quickly diagnosed the problem. His crew came by a short time later with the gas valve and fixed it: they were extremely professional and kept me informed along the way. No problems since. In fact, Angela called a few days later to follow up. I only gave a B on price because it hurts to pay $500---I'm sure that the charge was fair. I highly recommend them. In fact, am going to get their service agreement for yearly tune ups on the furnace and the ac.

It was exceptional! I called them on a Friday morning because my heater stopped working Thursday night. I knew it was going to be cold all weekend and the provider I used prior to Quality West was not getting back to me. Quality West went out of their way to help me. They sent someone out to me even though they were booked solid for the day and I was outside their area of service. The technician that came out was professional and did a thorough job. He explained all my options and did a really good job. Their pricing is very fair and the work and service exceptional. Quality West helped my out when I was left with very few options. I highly recommend this company to anyone who needs their area of expertise!

Had 3 estimates, and QW had the most competitive rates. The install went as planned, and they even came out on the weekend to get the tests done required to get the energy company credits. I would use them again.

We would definitely recommend Quality West Heating & Cooling and would hire them again in a heartbeat! Rob and his crew were extremely professional, punctual and easy to work with. We really appreciated the straight forward proposal, everything was done when and how they said it would be and their follow up on the project was top notch! Rob even went the extra mile to ensure that our home was properly heated when the temperature dropped while we were out of town, just to give us peace of mind with the new system. You can't go wrong with Quality West!!

I first called Applewood Plumb, Heat & Electric because my house seemed cold even though the furnace was running. Applewood told me that the furnace had been damaged probably by a previous servicer and was leaking gas. I was told it was dangerous and had to be replaced - could not be reliably repaired. I was quoted $6400 for the furnace and installation + approximately $800 for additional electrician costs. I called Quality West for a 2nd opinion. They found that just a couple of screws were missing - $99 total service call and repair. After the repair, all checked out and no gas or carbon monoxide leaking.

It was great. They were very prompt in scheduling.

Heater igniter stopped working on my gas furnace Sunday morning. Rob called me back within an hour or so. My husband and I decided to wait till Monday to have it fixed to save money. Rob showed up first thing. He always explains what he is doing and had everything fixed and looking new in an hour.

Rob (the owner) performed an extensive number of checks and routine maintenance items (e.g. cleaning/adjusting) to the furnace, including checking for gas and carbon monoxide at and around the furnace, enthusiastically and clearly explaining each item as he went along. Very pleasant and professional demeanor, and it was clear he knew his business. Especially for the very reasonable price (price shown is before he applied a coupon discount), I'd say this is one of the most thorough checkups I've had done to a furnace.

Excellent, this is a great company am very happy with them and have used them twice now

Service provider called said he could come earlier than the appointment time, that was great. I showed him to our boiler explained the situation and also let him know we were flooded like many other Coloradoans in September so the crawlspace had fans and a dehumidifier going but the boiler was fine and not effected. He went into the crawlspace said some loud things I don't think I was meant to hear then immediately came back up and told me that the zone valves had to be next to the registers. I told him I could call my husband but I was pretty sure all the zone valves were in the crawlspace. He proceeded to check the registers and told me he knew boilers, he had worked on boilers for many years, he told me exactly what a zone valve looked like and then when he didn't find any on the registers he went back to the crawlspace and again was very loud and angry. He came back up from the crawlspace said the zone valves were down there but we would need to call someone else, that the work conditions were unacceptable, that there was mud and mold and who knows what in the crawlspace. He said he wouldn't charge us for today but we were on our own and there is no way he was going to help us. We have since the flood had FEMA, flood insurance, plumbers and water mitigation crews to the house. NEVER has any one of them said we have mold. My husband and I have both been in the crawlspace and there was mud but now almost two months after the flood there is just the dirt floor. We have a young son with asthma and would never allow him to live with mold in the house. We are fortunate in that we had flood insurance and can cover the expenses caused by the flood but mold wasn't one of them as the crawlspace was sprayed repeatedly with moldicide immediately following the flood. Now we would just like to get the zone valve fixed to heat our bedroom without all the drama, anger and insults.

I was concerned there was a problem with my furnace, so I thought I'd start with an inspection and cleaning from a highly recommended provider on Angie's List. I selected Quality West Heating and Cooling. They are highly rated and was offering a "Big Deal". They were able to accommodate an evening appointment on a Friday night. It turned out it just needed to be cleaned. No additional work (which I'm sure would had been additional cost) was required. The technicians, Garrett and Josh also recommended a higher quality, longer lasting filter. I was considering having the air ducts cleaned and discussed it with them. They commented that it was probably unnecessary for a house as "young" (built in 2004) as mine. They recommended I just regularly vacuum return vents. Additionally, they said a service such as that, when unnecessary, could damage the ductwork. That recommendation saved me money and risk.