PIPE SPIES INC

The service technician was great. However, when I went to download the video file to have a second opinion of the sewer line, PipeSpies directed me to download a software application that turned out to be malware. My antivirus software went off immediately notifying me that I had a trojan horse virus on my computer. This is especially concerning for me as I am currently purchasing a home and have loan application documents on my computer that have my SSN, bank account numbers and other sensitive information. Thankfully Pipe Spies removed the instructions and so going forward they won't be directing anyone to download and install malware in the future; however when I spoke to the owner, Warren Rickford, to let him know he needs to notify past customers that may have malware on their computers without them knowing, he became agitated and combative saying that wasn't necessary. His lack of concern for customers safety and financial security is so irresponsible and so disgraceful that I immediately filed a complaint with Colorado Attorney General's office. I recommend people use any other sewer scope service, but Pipe Spies.

It went well. Warren was running late and contacted me about 45 minutes before our appointment that he may be up to 45 minutes late. At around our meeting time he let me now he should be there in 25 minutes... so he had good communication. He was courteous and respectful but was not in a chit-chating mood when he got there but he warmed up. He made some suggestions on maintenance and recommendations for toilet paper!I liked that all Warren does are these video sewer line inspections, so he has no investment in and quot;findingand quot; something wrong. His price is a bit high when compared to other places but fair. Overall it was a positive experience.

They were great. They were prompt and professional. They gave a thorough explanation of what they had done. I asked them if we needed to call them every year, but they said we do not need to call every two years.

Warren was polite punctual and very professional. He gave us a very detailed and honest assessment of the drains of the house and the work that had been done on them in the past. The best thing is that his opinion is unbiased as he does not do the follow up work.

He was very quick in coming and he was easy to contact. He was very easy to deal with. He showed up on time. The job was complicated because it?s an old house. Overall, he was easy to work with.

Warren from Pipe Spies did a great job! He showed up earlier than he normally starts work handle an emergency situation. He was there on time with his equipment ready to go. When he found out my line ran, not to the street, but to my neighbor?s sewer line he immediately called the other contractors involved on the project to let them know what was going on. He even stayed until the excavation crew showed up so that they would know what to expect. Warren even came back the following day to check up on the situation. My wife and I can?t express our thanks enough for his outstanding work.

Warren is my hero! A different company came out to investigate a depression in the soil of my front lawn. The other company said my sewer line was "off set" and leaking and estimated $4100 to repair the leak or 20K to replace the entire line. I then called MasterBlaster plumbing who gave me a much more reasonable estimate ($2300 and $3800, respectively) AND recommended Warren to make sure where and what the problem was. THERE IS NOTHING WRONG WITH MY SEWER LINE! Warren showed me that the "offset" is just a directional change in the line to align it with the city main. I recommend him to anyone for his honesty, professionalism and integrity.

Pipe Spies provided us with the visual proof that our 1939 sewage line was in great shape in all other respects (besides the root growth which our plumber cut out). Warren is very professional and does a good job in explaining his findings.