Response from Patriot Painting Professionals Inc
THIS REPORT IS VERY MUCH DESERVING OF A RESPONSE. THE SITUATION DEVELOPED AS FOLLOWS: ON THE MORNING WORK WAS TO BEGIN, IT BEGAN DRIZZLING. THE CREW HAD ONLY THE OPPORTUNITY TO PRESSURE-WASH THE HOME. THE CREW LEADER SPOKE TO THE HOMEOWNER (THE HUSBAND) ABOUT THE WEATHER AND HOW IT WOULD BE INADVISABLE TO CONTINUE. THE HUSBAND AGREED. THE CREW, HAVING RECEIVED APPROVAL BY THE HUSBAND, LEFT DUE TO THE WEATHER. THIS ACT AGITATED THE WIFE (WHICH FOR SOME REASON WAS ALREADY UPSET) TO A HIGHLY EXAGGERATED DEGREE. AS I SPOKE TO THE HUSBAND VIA PHONE, EXPLAINING THE INADVISABILITY OF CONTINUING, I HEARD THE WIFE IN THE BACKGROUND VERY MUCH OUT OF CONTROL: SCREAMING EXPLETIVES, UNABLE TO CONTROL HER TEMPER. I, OF COURSE, OFFERED TO RETURN THE CREW IMMEDIATELY AND PROCEED IN ANY WAY THEY WISHED. AND, BEING CONFUSED ABOUT THE EXTENT OF HER REACTION TO THE CREW DEPARTING, I OFFERED ALSO TO EXTEND THE WARRANTY A FURTHER YEAR. THE HUSBAND SEEMED UNABLE TO CONTROL HIS WIFE'S EMOTIONAL TIRADE AND ASKED TO CALL ME BACK. AT THE SECOND CONVERSATION, THINGS SEEMED TO HAVE CALMED DOWN WHEN SUDDENLY THE WIFE GOT ON THE LINE AND AGAIN BEGAN SHOUTING HORRIBLE EXPLETIVES, CURSES, ACCUSATIONS, AND THREATS. AGAIN, THE EXAGGERATED REACTION CONFUSED ME AND I FOR A MOMENT THOUGHT SOMETHING ELSE MAY HAVE HAPPENED. AFTER INTERVIEWING THE CREW AND THE HUSBAND, HOWEVER, I REACHED THE CONCLUSION THAT NOTHING ELSE HAD OCCURRED. THE SIMPLE ACT OF THE CREW DEPARTING DUE TO THE WEATHER HAD TRIGGERED SOMETHING PSYCHOLOGICAL IN THIS CUSTOMER. PATRIOT PAINTING PAINTS MANY, MANY HOMES EVERY YEAR. OUR GOAL, EVERY TIME, IS TO PROVIDE THE BEST AND MOST HONEST SERVICE WE CAN. I WOULD ENCOURAGE ANY POTENTIAL CUSTOMER TO REVIEW AND PERSONALLY CONTACT EACH OF OUR PREVIOUS CUSTOMERS. A GREAT MAJORITY OF ANGIE'S LIST CUSTOMERS WE HAVE FOUND TO BE DECENT, HONEST AND TRUST-WORTHY PEOPLE. ANY INTELLIGENT PERSON KNOWS THAT THIS DOES NOT EXTEND, OF COURSE, TO 100% OF THE POPULATION. OUTSIDE OF PRESSURE-WASHING THE HOME (FREE OF CHARGE), NO WORK WAS DONE, CONTRARY TO HER REPORT. DESPITE THE FACT THAT THEY SIGNED THE CONTACT, WE DID NOT AND WILL NOT PURSUE LEGAL ACTION. NO MONIES WERE CHARGED OR PAID (SHE CLAIMS SHE PAID TOO MUCH). SHE ADVISES NOT TO TRUST THE OTHER REPORTS. WE ENCOURAGE YOU TO CONTACT THEM DIRECTLY. WE, THEREFORE, HOPE THAT THE READER WILL TAKE IN THIS REPORT WITH A BALANCED FRAME OF MIND. WE ALWAYS RECOMMEND TO OUR CUSTOMERS THAT THEY DO THEIR HOMEWORK. THIS INCLUDES BOTH SIDES OF THE EQUATION. ANYONE WISHING CLARIFICATION ON THIS REPORT MAY CONTACT THE PRESIDENT DIRECTLY AT (720) 308-0372.