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CRANE SPA REPAIR

Pool and Spa Service

Business highlights

Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

4.316 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
0%
3
6%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.4
value
4.8
professionalism
4.5
responsiveness
4.3
punctuality
4.4
Showing 1-16 of 16 reviews

Lori S.
04/2013
1.0
pool cleaners
  + -1 more
No longer in business
Description of Work: Out of business just called to have service done.
Rating CategoryRating out of 5

SHERE B.
05/2012
1.0
pool cleaners
  + -1 more
called for problem- took way to long from start to finish- months went by- Wont use again
Description of Work: DON'T WASTE YOU TIME ANYMORE!- used to provide prompt, great service- No longer- cant reach them- don't call back- days and weeks go by- This kid is out of the game for now

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$100

Erin W.
05/2012
1.0
pool cleaners
  + -1 more
They may do great work but I will never know.
Description of Work: Please don't waste your time trying to call them. I called 12 times over the course of 10 days and left 5 voicemail messages. I got one call back that I wasn't able to take right when it came through. I called within 15 minutes of that missed call and didn't get an answer. I also left a voicemail message asking if they called back if they would provide me with their office hours so that I could call while someone would be available - no reponse. I am not sure how they stay in business when they don't ever answer the phone.

Rating CategoryRating out of 5
responsiveness
1.0


David F.
02/2012
3.0
pool cleaners
  + -1 more
If you can reach him, he used to do great work.
Description of Work: Justin has performed excellent service in the past. Installed a new circuit board. Rewired the spa. Fixed a leak. But over the past 2 weeks I have left 3 messages. Never a return phone call. I'm now on Angie's List looking for a replacement service.

Rating CategoryRating out of 5
responsiveness
1.0


David F.
01/2012
1.0
pool cleaners
  + -1 more
Shut hot tub down and technician said it had to be shut down for 24 hours and he would call the next day to have my wife go thru certain steps over the phone which would then determine what needed to be done next for repair. The technician never called and my wife has since left several messages and has not received a call back.
Description of Work: Company was asked to come to my home to diagnose and repair an indoor hot tub.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Beverly H.
07/2011
5.0
pool cleaners
  + -1 more
Justin was incredibly personable, patient, and competent. He spent as much time with me as I needed in order to explain some of the features of my spa of which I was unaware. He asked pertinent questions and explained in detail what I needed to do on a regular basis to get the most from my spa. He went above and beyond my expectations pointing out some things that might occur in the future and how I should deal with them, including pointing out where a fuse was and ensuring I had a spare should it blow out.
Description of Work: My spa had an airlock and I couldn't get it to prime. Justin explained what was wrong and explained how I could potentially avoid this problem in the future. He also walked me through other maintenance issues regarding my spa jets and ways to improve the efficiency of my spa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Rocio L.
11/2010
5.0
pool cleaners
  + -1 more
Great experience. Very professional, nice person to deal with, reasonable prices and honest.
Description of Work: Helped me with determining the quality and functionality of a used hottub I was going to buy, and with its transportation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Julie L.
11/2010
5.0
pool cleaners
  + -1 more
Justin was very personable and down-to-earth. I really trusted what he had to say and all of the repairs he did turned out great. He had to do some extra foot work to get all of the parts we needed, but managed to find it and save us a lot of money. Some of the communication during the process of tracking things down was a bit slower than I would have liked, but overall a really great experience. I would highly recommend him.
Description of Work: fixes to leaking parts on the hot tub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

scott B.
10/2010
5.0
pool cleaners
  + -1 more
Appointment was set up promptly. when he was planning to be running a little a late he call. /good customer service.
Description of Work: Justin repaired a pump problem that had a leak We came to find out something else was not placed in correctly. Once notified, he returned with no fuss and fix the other problem at no charge. I would highly recommend this family owned business, Good job and I would highly recommend him to my neighbors. Thanks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Ben A.
08/2010
5.0
pool cleaners
  + -1 more
A+ service!!! I'll be using Crane Spa in the future. I don't do repeat calls to bad service. They will be utilized again.
Description of Work: Had Justin out after scheduling with his wife. He checked the system and controls. He did some work fixing my jets. He charged me for a service call only and gave me about 30 minutes of advice to save me money and maintain my spa for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Lori S.
07/2010
5.0
pool cleaners
  + -1 more
Prompt, efficient and very personalable. I would highly recommend his service.
Description of Work: Hot tub had a leak and he made his own part to fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Clayton C.
01/2010
5.0
pool cleaners
  + -1 more
Hot tub just stopped doing anything electrical. Looked for the usual - tripped circuit breaker, any fuse I could see inside the enclosure, couldn't find anything. Called Crane on Friday morning, made appt for Monday morning. Justin arrived 3 mins early. I had a work teleconference so I couldn't look over his shoulder while he worked. Ten minutes later he delivered a detailed invoice, the old fuse, custom printed directions (in a space on the invoice) on how to find it when/if it blows again, and a happily bubbling hot tub. I'll be darned.
Description of Work: Diagnosed, repaired blown spa fuse.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Michael H.
01/2009
5.0
pool cleaners
  + -1 more
It was a simple fix. Replaced a wire that had vibrated loose and shorted out. He figured it out quickly, explained what happened and why, and what he was going to do to fix it. Overall, excellent service!
Description of Work: Justin came out and took a look at my 25 year old hot tub. It wasn't heating so he diagnosed the problem and fixed it in less than an hour.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Don E.
10/2008
5.0
pool cleaners
  + -1 more
Fantastic service. Punctual, professional, used the best equipment (the "Spa Dolly") for safe transport. Explained a chemical regimen and helped source products I needed. MOST IMPORTANTLY: since hooking up the spa I have had problems with it. Justin has fielded calls from me and walked me through troubleshooting the spa at no charge. As a result he will be the guy I *pay* when I cannot do the work myself.
Description of Work: Justin Crane and a helper picked up a used spa and delivered it to my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Clayton C.
09/2008
5.0
pool cleaners
  + -1 more
Crane Spa Repair is an excellent firm. They were professional in every detail and everything Justin told us first-time spa owners turned out to be right.
Description of Work: Over the course of three or four visits: Unhooked used spa from seller's location, moved it onto Crane truck, transported to our house, moved it into position, advised on electrical and site modifications, located and repaired PVC leak inside spa, set up, filled, advised on operation and maintenance, supplied with chemicals and maintenance schedule. [Only took several visits because our site was not ready on Day 1].

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

DAVID A.
06/2007
5.0
pool cleaners
  + -1 more
Justin arrived promptly, checked all the mechanisms to make sure they worked properly, explained them and cheerfully and patiently told us how to care for the hot tub.
Description of Work: We bought a house with a hot tub, had never owned a hot tub and were clueless. Justin explained the mechanisms and care.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    4303 S Everett St., Littleton, CO 80123


    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    CRANE SPA REPAIR is currently rated 4.3 overall out of 5.
    No, CRANE SPA REPAIR does not offer free project estimates.
    No, CRANE SPA REPAIR does not offer eco-friendly accreditations.
    No, CRANE SPA REPAIR does not offer a senior discount.
    Yes, CRANE SPA REPAIR offers emergency services.
    Yes, CRANE SPA REPAIR offers warranties.

    Contact information

    4303 S Everett St., Littleton, CO 80123