COLORADO CERAMIC TILE INC

Poor communication with us during installation with numerous changes on when they would show up. Numerous over charges. Line Items 'forgotten? that 'suddenly appear" on the bill. Hearing too many times "Um, I don't know. Well get back to you"

Went well

Made first contact in July, but both sales person/designer and myself were clear that I was not ready to purchase. Sales person was perfectly content to let me browse and ask the occasional question. In August, I brought design drawings of space to the designer and she & I reveiwed them to determine how much tile the space in question would require. After some discussion, designer suggested that I take several tile combinations home with me to rule them in or out. Returned all of the "ruled-out' tiles a week or so later. Due to a leak underneath the sink, and the subsequent problem with the general contractor, the tile project had to be put on hold. During the rather lengthy time that it took to resolve the issue, I had the remaining tile samples in my possession. No one called from the tile company to demand them back or to check on what was happening etc. While I thought that this was odd, I was perfectly happy about it. I felt no pressure from them and was perfectly relaxed about returning to the store and placing the final order. The designer did question me about where I had found the 'background/neutral" tiles and asked whether I felt sure that they were the same quality etc., but let me know that she was not upset about my not buying them from her. On the other hand, no other conveniently located tile company that I knew of had the exquisite selection of specialty decorative tiles offered at this company, and I was more than happy to pay for them and wait for them to arrive from the East Coast.