CARRINGTON CARPET CARE

I was pretty happy with them. They were responsive they came out quickly, they give a good job. The cost was driven by if we did upstairs and downstairs. I thought for what they did, it was pretty reasonable. It was a good price. They were responsive. They were very professional.

I scheduled Carrington to do my carpets. The day of the appointment I received a call 45 minutes prior to appointment telling me that the technician was sick and they could not do the carpets. I asked if we could reschedule and was told that they would call me the next day to reschedule and would give me a discount. I was told that it was an answering service that was calling and they did not have the ability to schedule appointments. The next day at 10:00am when I had not received a call I tried to call the company and did not receive an answer. At 11:00 I received a call, when I tried to answer the call would get disconnected, this happened twice so I tried to call back that number and there was not answer. At 11:30 I again received a call, again from the answering service and was told I would have to call the company to reschedule, that they would not be calling me as I had been told when they called to cancel the appointment. The answering service gave me a number that was different from the one I had used to schedule the initial appointment and had used earlier that day. When I called the number I was told that the earliest availability they had was one week away and they would give me a $10.00 discount for my inconvenience. I explained that I was moving and needed an appointment sooner than that. I was told I would have to talk with the technician and that she would call me at her next break. About 30 minutes later I received a call from the answering service number. When I answered a man said "you were trying to call this number?". I stated that I had already talked with someone and he stated "you couldn't have". I said I had to which he said "no you didn't, you couldn't have talked with anyone". I again said I had to which he rudely said "what is the name of your business". I said I was not a business and he rudely said "so who are you". I hung up on him. At 6:30pm I received a call from the technician, Holly. Her tone of voice was derogatory and she said "you wanted to talk with me about rescheduling". I explained that I needed the carpets cleaned sooner than the week from now when the next available opening was and that I was told that I would have to talk directly with her to set that up. Holly said "if they told you I'm not available then I'm not and theres nothing I can do about that. Sorry I got sick". I explained the issue with moving and needing to have the carpets done before next week. This made no difference and her tone of voice said that was my problem, not hers. I would never use this company and would tell anyone who asked not to use them. They are unreliable, you have to go through an answering service, you can't get follow-up, and they certainly don't care about customer service.

Overall I was very happy. She was on time and the carpets were much cleaner than before.

It was a pleasant experience working with Holly.

Holly is the owner and, I believe, the only carpet cleaner for the company. She has several employees who help with phone and scheduling. She is delightful, prompt, considerate, and quick to offer carpet advice. I have used Carrington 2-3 times in the past few years. One of these cleanings was after failed potty training and one was after a stomach bug hit my 2 and 5 year olds. No stains remained and I felt relieved to have the carpets clean and refreshed. The $155 cost is by far the least expensive I've come across! I've paid over $300 for the same areas to be cleaned by Stanley Steemer and Coit.I guarantee I will use Carrington Carpet again....after all, it was a failed potty training.

I've not had my carpets cleaned before, but I've read you needed to have everything up and out of the way which I did. Most rooms were empty or nearly empty. She was early (very nice) and very pleasant to talk to. She got to work immediately and thought she didn't see any stains she couldn't get out. And while the carpet was wet, it appeared she had gotten most of them out. However, two things disappointed me. First as I alluded to above, some stains after drying did remain including a spill stain in the den. Greatly diminished yes, but still quite visible. But what really surprised me was the debris left. As I said, I've not had carpets cleaned in the past but I would assume after cleaning they would be clean. There was hair and pieces of paper, game pieces, etc left in every room - especially along the walls. My daughter and I spent the next couple of hours after the carpets dried vaccuming teh floors. Perhaps my expectations were flawed, but that surprised me and dismayed me greatly. The bill came to 249 and I tipped the invoice up to 300. I wish I had inspected the floors more closely before doing so. I would be curious as if other carpet cleaning companies leave this amount of debris (and yes, i did take pictures before vacuuming). She also wanted a check instead of being paid by credit card - yet another surprise as I was under the impression payment could be made via credit card. All in all, a most disappointing experience.

I phoned a week earlier to scheule a carpet cleaning. Once (I belive her name was Mary) arrived, however, she couldn't do it because our rental home is old and long, and her hoses wouldn't reach that far. She mentioned right when she arrived that she had the same problem with another house. I had to scramble and find another cleaner (Liberty which did a great job) for that same day. Carrington had come highly recommended and probably would have done good work. However, you may want to confirm first if she can do the job based on your home's layout. She did mention she may remove certain areas of town from her service area because of it, but I don't know if she's done that yet. Also, the $105.00 cost is what it would have been with one of their coupons. I rated it overall an A because the system won't let me select N/A.

Prompt arrival, fast service, great results.

The carpet cleaner was on time and got to work in a few minutes. She made special accommodation for us on short notice and was at the house at 6 AM on a Saturday morning. The cleaning was okay and most stains were removed however a few were not and I was able to remove them later with an Oxy based cleaner.

CARRINGTON CARPET CARE DID AN EXCELLENT ON OUR CARPETS. I WAS EXCITED WHEN THE BIGGEST STAIN WAS REMOVED. I HAVE RECOMMENDED THIS COMPANY TO MANY OF OUR FRIENDS ALREADY.