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Baseline Painting

Exterior Painting, Interior Painting, Cabinet Refacing and Refinishing,

About us

Family owned & operated. Additional contact name - Mel Grim.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Residential exterior and interior painting, cabinet refinishing, drywall, texturing & deck staining.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.812 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
17%
4
17%
3
17%
2
25%
1
25%


Rating CategoryRating out of 5
quality
3.5
value
3.6
professionalism
3.0
responsiveness
2.9
punctuality
3.4
Showing 1-12 of 12 reviews

Peter M.
08/2016
3.0
interior painters
  + -1 more
Went ok, with followup warranty work. However, trying to get some paint pens for future scratches has been a crazy experience - I keep getting a variety of excuses continually. I finally asked for a small container of paint since the excuses have been around the availability of the pen yet then I get no response to that request? Every month I ask and every month I get an excuse. How are they going to be when we have warranty work?
Description of Work: Paint kitchen cabinets

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0

$6,200

Robert S.
08/2014
4.0
cabinet refacing
  + -1 more
Generally, very well. There was a little mis-communication just before work was supposed to start, resulting in some scrambling to get the sample panel finished. After that, the crew worked well and efficiently. They were not all experienced in they way that Baseline wanted the work to be done, as they were subcontractors. David, the General Manager, came out and inspected their progress enough to provide guidance where needed. They set up what amounted to painting booths in our garage (for the doors) and the kitchen (for the cabinet frames). The work is of good quality. I also spole to one of the crew and he said that David is one of the best contractors to work for, since he always pays the subs. This is importanct when considering the possibility of mechanics' liens. We would use them again. We were worried,considering the many negative reviews that we read. We did not experience any of those problems.
Description of Work: They refinished our kitchen cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$3,500

Bob M.
06/2014
5.0
house painters
  + -1 more
Jaime & lucid were hard working & polite.
Description of Work: Painted entire exterior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,350

Mary E G.
09/2013
1.0
house painters
  + -1 more
Worst experience with a contract painter! They do not know how to caulk, scrape---and paint is popping off 3 months later!
Description of Work: Exterior trim painting

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

Jodee R.
07/2013
1.0
house painters
  + -1 more
I should have read the reviews on Angies List before contacting this company.
Description of Work: Called twice before someone came to give estimate on painting job. After second call, someone came and said they get back to us with a bid the following day. Never received bid or any subsequent communication.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Rohitaswa M.
06/2013
2.0
house painters, interior painters
  + 0 more
unknown
Description of Work: I did both interior and exterior. The interior painting was horrible, so bad that touch ups took 4 days.. And finally I gave ups. The guys they sent were told me that this is their first interior job. The carpets were stained many places,, did not installed the shutters correctly. Never use them
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary Lou F.
05/2013
1.0
house painters, interior painters
  + 0 more
The first day they were 2 hours late. Painted 1 hour and left to go and get supplies that thay should have had and went to lunch. Three hours later showed up and painted for an hour. The second day they were on time but with the wrong supplies. They used masking tape that bled through and I had paint all over my woodwork, also very messy I have paint all over my floors, shutters, a chair and asked them to please roll up my carpet that they got paint on. I removed most of the light switches and vents. The ones I didn't they just painted over. I called the company and complained twice. They said they would send someone out twice and never saw anyone. The paint they got on my shutters they removed some of it with a knife and I had to go back over the shutters with stain. I had to clean my carpet from the paint and two weeks later I am still fixing mistakes and removing paint from the wood trim. They came back and did 4 hurs of touch up and didn't stir the paint so now I'm having to paint over that. This has been a nightmare.
Description of Work: Painted the interior of my home

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,150

Robert M.
12/2012
3.0
interior painters
  + -1 more
We initially learned about Baseline at a Home & Garden show about February 2012, the same day we signed up with Angie's List. We were impressed with what we heard from Baseline and what we saw on Angie's List made us feel even better. I guess we didn't delve deeper into the reports as we didn?t notice the negative one regarding subcontractors. Due to financial circumstances we had to postpone our paint job until October. We painted the entire interior except for one bedroom and two bathrooms. Additional work would be put off until next year. We are now rethinking who we should hire. I have an Hispanic heritage but firmly believe that Americans should support Americans. At the very least, workers should be legal. I specifically asked Brian, in advance, if the painters he was going to send out were legal and he assured me they were. He IMPLIED that he knew this fact as they would be their direct employees. I was scheduled to have some operations in November so once we decided to have the work done we had to fast-track the start date to the end of October. If the late start date meant a change in crews I feel Baseline had an obligation to let me know. The crew was to start early on October 24. I took the day off to help answer any questions that might come up. The crew showed up about 2:30 in the afternoon and wanted to prep the paint area by moving and covering furniture. I should have been suspicious from the start as their vehicles had no name painted on the side panels. By this time we had gotten desperate so allowed them to begin. When they left for the day our two bedrooms were not useable that night. We were assured the two rooms would be painted and useable by the next night. We were not prepared for this but decided to tough it out. My wife slept on the sofa and I slept on the floor. I have not ?roughed it? for many years and my back took weeks to readjust. It was highly questionable that the crew was American, let alone legal, as the foreman could speak very little English. He used a young crew member as an interpreter. I never heard the other two crew members speak English. I later learned the crew was indeed a subcontractor. In their defense, they did a reasonably good job of spray painting, but they did miss a couple spots. My wife was less pleased than I was as corners where different colors met needed touchups. She still feels the prior paint (light blue) is showing through her newly painted room walls. She thinks the paint was not sufficiently applied in that room. I tried to contact Baseline before the first day to find out if I needed to remove window blinds, but they never replied. The crew ended up removing them. One set must have been put back up badly as it is still difficult to raise. This part might not be their job, but they took it on with only partial success. Simple re-hanging of curtains is not their strong suit either. When you come down to it, it?s been nearly 2 months and we have yet to hear from Baseline to see how well the crew did. It?s as though the job was done and we were no longer of interest to them. Well ?The sword cuts two ways.? For potential future customers?You might want to get it in writing that they will not subcontract the work. In retrospect, this should have been a deal breaker, but they caught us desperate to get the job done. There were two areas where the crew failed on painting. A hall lamp and a chandelier in the dining room had areas under the bases that were missed. The chandelier was not even properly re-attached. It?s a wonder it didn?t fall to the table. Perhaps it worked loose when it was being wrapped up, but that doesn?t explain the poor ceiling painting. Since Baseline sent a subcontractor of questionable legal status, against my wishes, and never followed up to see if we were happy with the work done, we will not be using them to remodel our bathrooms or to have our fence re-stained.
Description of Work: 1) Paint all of interior of home except for 1 bed room (wallpapered) and 2 bathrooms. (Original plan was to remodel one or both bathrooms this year and outside fence to be stained as well, now postponed until future date.) 2) Get it in writing if you have a desire to support Americans doing the work, or at the least, people of another country that are here legally. Don't accept a crew thrust upon you at the last minute. If they can't speak English then they probably haven't been In-Country long enough to be legal. That is a personal decision for YOU to make. 3) Get in writing also that subcontractors will not be used without your written consent. 4) When done, check over that that all permanent fixtures are reinstalled properly. This refers to bases of ceiling or wall fixtures that have been moved. It also refers to curtains and that all chords work properly. 5) VERY IMPORTANT...Do not allow a crew to start late in a day unless you have made other sleeping arrangements.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$3,600

Lisa M.
07/2012
2.0
interior painters
  + -1 more
Lousy, except for the sub contractor. The estimator was a gentleman and obviously a good salesman. The office staff was sloppy and at times incompetent. The sub contractors were professional and respectful, do beautiful work and great attention to detail, and the owner of the company caused me a lot of stress and now I hate their company. They couldn't read the paint samples, scream at me, demand a lot more money to finish the job. They misrepresented the fact that no company employees would be here. The owner should have taken responsibility for the misunderstanding...it is my sincere hope that his insistence that I pay an extra $140 for paint , and my reviews on several web sites, will cause him to loose $140,000 of business. They don't tell the truth.
Description of Work: Baseline's estimator came and wrote a bid two hours ahead of schedule which I thought was great. I greeted the estimator at my front door, in the turret of my house. Right then and there I told him "I painted this room myself, this is my paint, Sherwin Williams Super Paint, these are my colors which I will send to your company." He gave a thumbs-up, saying that's the paint, Sherwin Williams, that they use too. He told me it is a family owned company and their employees would do the work, they were all background checked and drug tested. He estimated the job and I told him his bid was $500 more than 2 others, but I needed my house finished. So I signed it. The next day I sent him a photo copy of my paint colors on Sherwin Williams' paint samples...complete with Super Paint Flat, the color numbers and the computer mix codes on the printout labels provided me by Sherwin Williams. I didn't hear another word from them for about 2 weeks. I finally called their office to find out when my job had been scheduled. Their secretary said they had an opening Monday or Friday, she would check and get back to me. I never heard a word so on Monday morning I called...much to my surprise the painters had called the office, saying my main gate was locked and they couldn't get in. They'd been waiting there for who knows how long. I was not prepared for them, as I had no confirmation of that date as the start date. The sub contractors taped and draped the interior rooms they were painting and then came back the next day, spend hours waiting for the paint. Turns out the secretary had the wrong address for my house. The estimator got it right, no one else did. So by a twist of fate, I was driving on the road and passed the Sherwin Williams delivery truck, and he followed me home...showing me the incorrect address he'd been given. The painters did the 'cut-in' along the ceiling in one room, and left. Not only was the color wrong, the finish was wrong as was the type of paint. They had written ProMar on the contract...I had understood that I was to get Super Paint. My painters said ProMar would take two coats to cover, and it was eggshell finish instead of flat, which was clearly written on the paint samples. So I called the company and expressed my frustration and wanted help to get the right paint. WOWIE Zowie, the owner of the company called...interrupted me 7 times, screamed at me over the phone, threatened to pull his crew off my job, and then insulted me yelling," You are being unreasonable." Then he stated he would call the estimator. In a few minutes, he called back saying it was their screw-up, and "here's what we'll do for you." In essence, I had to go to the town 20 miles away to the Sherwin Williams store, waste two and a half hours of my life while they mixed the right colors, faxed my written approval back, then they finally ordered the paint, another hour of waiting. They of course, charged me another $140 dollars for the upgrade to the paint I'd asked for in the first place. FINALLY my house is almost finished by sub contractors who ARE NOT the employees of the company who I was promised. My advice to ANYONE thinking of hiring this outfit is: DO NOT EVEN THINK ABOUT HIRING BASELINE PAINTING. And that's what I told 5 women at the paint store. After hearing my experience with this bunch, none of them will call even for an estimate. They were amazed that the owner of the company had intimidated, threatened, and insulted me. So am I. They're making money apparently, but I don't know how, treating customers like this. I will tell everyone my experience with Baseline painting and if it hurts their business, they can realize that their insistence on charging me more money, screaming and insulting and threatening me, has created an adversarial relationship and I will protect as many consumers as I can by telling the truth about them.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0

$2,123

Response from Baseline Painting
Hi Member! Thank you for taking the time and effort in reviewing our services. We are glad to hear that the estimator and the subcontractors did a beautiful job. We are also sorry to hear that our office staff did not meet your expectations but appreciate the feedback.

James M.
10/2011
5.0
house painters
  + -1 more
Like most people reading this review I was a little bit leery after reading a negative commentary on Angie's List about Baseline. But because they had been so responsive to my questions and concerns, were super courteous, and gave me a price that couldn't be beat, I decided to take a chance...and I am glad that I did! Baseline did a super job! They were very friendly and answered all of my questions and phone calls in a timely manner. They scheduled a date for our job and when they found themselves ahead of schedule they called us and asked if we would like them to start early. We agreed and they showed up on time and worked fast and furiously, but didn't miss the little details. Everything from the prep work to the clean up was done in a professional, efficient manner. The workers were respectful and careful not to damage any of our plants or decorations. Both the workmanship and the materials were top quality. The result was a high quality paint job finished on budget and ahead of schedule with a minimum of disruption to my family. I could not have been more pleased and I highly recommend Baseline Painting. It was worth every penny. As for the negative review I read, I don't see it. I can only guess it must be hoity toity, the-world-must-bow-to-my-every-whim type folks who are never happy with anything. My advice- ignore the impossible to please malcontents and call Baseline Painting. James M Centennial, CO
Description of Work: Baseline painted the exterior of my house and my shed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Ann S.
08/2011
4.0
house painters
  + -1 more
It went smoothly. They did a good job.
Description of Work: They painted the trim on our house and on a rental house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Nicola D.
02/2011
2.0
house painters
  + -1 more
At first when we were searching for painters, we shopped around and got different quotes. The one thing that my husband and myself were looking for was a company that did not hire subcontractors, but a company that had employees, because we didn't want to be subcontracted to someone we didn't know. And that's exactly what happened. When we asked the sales guy the question, do you have employees or do you subcontract the jobs out, and he said that we are a family owned business etc. He didn't lie to us but the words he used did not exactly answer our question and we thought he did. So they are a family owned business but they subcontract out. So what ended up happening was that they subcontracted out job out to some of the people they regularly use. Those people, when they came in, they had certain expectations for communication between the company we hired which was Baseline Painting and the subcontractors. It was not done 100%, in the sense, we have cider wood siding, and that kind of siding tends to weather differently as compared to a non natural material like hardy board or vinyl so the preparation work on our house was a lot more than a vinyl siding house because the paint has weathered out and there was bare wood exposed. So what they needed to do was spend a lot more time prepping the surface before they started painting. The subcontractors, when they came in, they did not realize that it was a wood siding. They thought they could just spend half a day on prepping and then start spray painting on at least day 2. But our house needed about 3 or 4 days in prepping. I did spend a lot of time with the painting crew myself and I explained to them that this is what we had agreed with when we talked to Baseline Paintings, that they would deliver the certain quality that we were looking for. It was news to the subcontractors. Since I was at home and watching them, at the beginning they did make every attempt to satisfy me, but then they said it was too much and the price they had negotiated was, I might not remember correctly, but I think it was 42% after the materials were subtracted from the total. So it was 42% of the profit that Baseline made. So they were very skimpy on the materials because every amount of material that they purchased in turn reduced the profit margin and reduced their share of the profit. So instead of buying a 5 gallon bucket of paint, they would go and buy 1 gallon and then go back and buy another. So eventually we called Baseline and said that we were not happy and we would not pay them unless they gave us the quality we had agreed to. The subcontractor's team that they had assigned, they got so tired of me that they decided to quit the job. We had good communication with the painting team but they said that although they thought it was not unreasonable for me to demand what I was demanding but the agreement that they had with Baseline did not incorporate those demands. So they thought that for the level of quality I expected, they had not negotiated a good enough price with Baseline, although what we were paying Baseline was more than adequate to cover that. So they actually decided to go off on their own and start their own company. Then Baseline sent a second crew which they told me was their A Team. They initially started from scratch and were better than the first team but in the end I will not use them again. We were very disappointed after we had signed the contract because it took a long time to get anyone on the phone and then, a couple of weeks before they sent their first team out, since we were not too happy with the service provided, we tried to complain and it would always go into voicemail and we'd hear back from the person a couple of days later. So I think on the whole it took more than 2 months for the entire job to be finished between the two teams that they had sent out.
Description of Work: They painted the exterior of the house.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$2,750

    Contact information

    9457 S University Ste 411, Littleton, CO 80124

    www.baselineinc.net

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Exterior Painting,
    Interior Painting,
    Cabinet Refacing and Refinishing,
    Pressure Washing,
    Wallpaper,
    Drywall

    FAQ

    Baseline Painting is currently rated 2.8 overall out of 5.

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Baseline Painting accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Baseline Painting offers free project estimates.
    Yes, Baseline Painting offers eco-friendly accreditations.
    No, Baseline Painting does not offer a senior discount.
    Yes, Baseline Painting offers emergency services.
    No, Baseline Painting does not offer warranties.
    Baseline Painting offers the following services: Residential exterior and interior painting, cabinet refinishing, drywall, texturing & deck staining.

    Contact information

    9457 S University Ste 411, Littleton, CO 80124

    www.baselineinc.net

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM