5280 Moving Company Inc.

Worst moving experience, on many counts, and my family has moved a LOT. I do not recommend this company. FINAL COST WAS NEARLY DOUBLE THE ORIGINAL ESTIMATE. DIDN’T FINISH THE JOB, DESPITE ADDED FEES. FABRIC FURNITURE NOT WRAPPED – DIRT ON FABRIC POOR CUSTOMER SERVICE. INCREDIBLY UNPROFESSIONAL. HALF SMOKED CIGARETTE IN MY HOME. If you feel like reading details, see below. • Original quote for packing and moving was $1200. When Robert arrived on moving day, he claimed that packing was not included and that they would not accommodate this, despite him having done a walk through with my husband prior, with mention about what types of boxes they would be using. He also refused to reassemble our furniture. • When we started to discuss this “miscommunication”, he proceeded to scream at my husband over the phone (who was out of town), and continued his rant with me. This was done in an elevated voice, in the middle of my culdesac, with 5 other people watching the whole thing. I had to ask him to calm down, and reminded him that despite the circumstances, it would be best for all of us to focus on a solution. He angrily threatened to empty his truck of my belongings, verbally compromised my character, and accused me of “playing the victim” in the situation. He refused to speak to me without anyone else present. • We agreed to proceed with the move, (I had no choice, after having to frantically find care for my 2 kids, and recruit people to help me pack the house as quickly as possible). We had to move! • After things cooled off, I approached him, stating that there was clearly a huge misunderstanding and that we did not want him to feel like his hard work was not compensated for fairly. We wanted him to be confident that our whole intention was for things to be fair and to go smoothly. I asked him to please consider assembling our furniture, and asked what a fair compensation would be for this (3 beds). “Is $500 acceptable?” He seemed pleased and re-quoted the move to be $1700 ($1200 for the move itself, and $500 for the assembly). • The move ended finally around 9:30pm. He called me into our new residence to finalize payment. He stated, “$2000.” I asked why? He said, “Well, that 2nd truck load is an extra $300”. I wished he had mentioned it to me beforehand, just as good business practice, but of course I paid him, and handed him a gratuity I had set aside for his crew (who were, by the way, very nice). • I wished I had inspected EVERYTHING. My fault – I didn’t because it was late, I had my two kids with me, they were very tired from the day. It was a long day! This is what I discovered after they left: 1. They did not finish assembling the furniture. My son’s bed was not assembled, and a half smoked cigarette sat on the floor in his room. 2. Most of the boxes were squished into the garage and downstairs, despite them needing to go upstairs. My boxes were clearly labeled. There were only 4 boxes that made it upstairs. How was I to get these large boxes upstairs? Isn’t this what movers do? 3. The old home had a ton of stuff left behind! I had to hire a second moving company the next day to clear out the old house. 4. I reached out to him about them not finishing the bed assembly, and his response was that it was a long day and they were tired and couldn’t figure it out. (Why did he take the full $500 then???) I also mentioned that he left a ton of stuff behind – why charge me for a second truck load (which, by the way, was only 1/3 full), if you are not going to finish the job? He did offer to finish the job 2 days later but I had already missed 3 days of work over this whole mess and I didn’t trust him to follow through. I came to find out later that he wouldn’t have been able to honor it anyway, as he had 2 other jobs that day, which fell behind as well. • So, original quote: $1200. Total spent with 5280 Moving Company: $2000. That does not include the other costs of a second mover, and needing to pay 2 additional people to help me pack. Not including a day’s worth of child care for 2 kids, which I wouldn’t have needed if I didn’t have to pack a whole house in one day. Quite the headache, and 2 weeks later, we are still far from being unpacked.