Westside Grounds

I had a bad experience with a small landscaping project along our side yard. Communication was dismal - the person directing the project was inconsistent in his contact, and when I called to discuss some issues still to be addressed, I had to call the office twice (calls a week apart) in order for him to get back to me. In placing the plants and the walkway, the team that did the work was not supervised or told where to place the chosen plants, resulting in poorly placed plants for the locations. Pea gravel on a slope that I was told would be sprayed with a fixative was not sprayed. When I brought this to their attention, I was told it wasn't necessary, even though they were the ones who had suggested it originally. The worst problem was that in the course of planting the new plants, the team dug up the sprinkler lines, then laid them on top of the landscape fabric with loose mulch over the lines. When I asked to have them come back and rebury the lines, they simply cut the landscape fabric, pushed the lines under the fabric and spread the mulch again. The sprinkler lines are still not buried in the ground like they were. I'm still dissatisfied with the work.

BUYER BEWARE!! The experience with Westside Grounds has left me a lost for words really. The processes started with an initial quote for the full scope of the project. The scope of the project included cleaning and removing of all dead limbs, leaves and shrubs. Also included trimming of trees for a fence line. The way the quote was presented to myself it was made me to believe it included the full scope of the project. I accepted the bid. Angi and the other gentleman came out to the property on time and did the work while I was at work. When I arrived home I was stunned to find trash still in the yard and half of the yard not touched in the back yard and nothing complete in the front. The office said that there was only 11 hours allocated to the job. Which was not stated on the bid and that they would need to charge another $1,100 to finish what they said they would do in the first place. I am worried others will go through this nightmare. PLEASE DO NOT USE WESTSIDE GROUNDS.

Great everything completed on time.

Westside Grounds did a great job installing a sprinkler system and completely restoring my front and back yards. Everyone I dealt with was patient and knowledgeable. I am very happy my rep. made recommendations that resulted in a better end result than what I would have achieved thinking it through myself. The crew were fantastic and the job took them no time at all. I was able to get this large project scheduled very quickly, too. Thank you to everyone at Westside Grounds and look forward to doing business again with you soon.

everything went well. Project completed and well done

Exceptional. Their mower broke a sprinkler head and they responded immediately to repair damaged sprinkler head.

I am very satisfied with both projects

This is the second year we've contracted for our association. Over-all really great and if we have issue they are quick to correct. I would recommend. They have done such good work the last two years we likely will hire them for snow removal as well.

They said I was out of their service area

Work was completed timely and thoroughly.

They come once a week. We are using them at a commercial property. They have done extra services. I can call them and they can weed or spray pesticide, what ever I want them to do. They are very accomodating to do other services besides what we have contracted them for.

Every service we have had from The Grounds Guys has been a great experience. they are professional, timely and knowledgeable. I believe that they care about me as a customer and would recommend them to anyone. Cole Office Manager, Cactus Communications

We have two very active malamute males. This lawn service company takes great care of the lawn and takes care to lock the gate! We love the service and the dogs love the technicians. Great Company! Been with them five years.

they arrived as expected opened gate mowed blew porches and sidewalk to remove any grass blades left closed gate

They did fine when they were out here. The problem for me, is that they came out twice in October. It seems to me that they just wanted to get the treatments in so I could be billed. My lawn certainly didn't need to fertilized and sprayed for weeds twice in one month. I won't be using this service next year. I do take some respondsibility because I let them into my backyard, I just wasn't thinking at the time.

He charged me for mowing three large yards, I paid for one large yard mowing plus $9 more for taking the grass clippings.

The company was called, talked to Jason. Jason said Bryan would call to schedule a time to do a quote. Bryan came the next day to do the quote. All really great up to this point. Over a week goes by and no response from Bryan or Jason. I finally call on a Friday afternoon and Jason tells me that the quote Bryan took must have been lost and would get with Bryan and would contact me Monday morning. Monday comes and goes, so Monday afternoon, I call Jason again to find out where the quote was. He said he sent it Friday afternoon, but it was not in my email. He resent Tuesday. The quote includes some of the things I wanted done at prices that I think are way out of line and doesn't include things that was discussed with Bryan. I send an email to Jason asking about the prices and omissions of the other things I wanted done. He sends an updated quote with no communication and little change to the prices and still missing an item I wanted done. I send him another email stating what I will consider for prices and that there was still an item missing on the quote. I have not heard from him since. I sent an email this morning to him telling him that it was obvious he did not care to work with or communicate with me and that I found that less than professional and almost childish. Other than the 2 times I talked to Jason on the phone there was not any communication with anyone at this company.

We needed 6 sprinkler heads fixed. We called and got an appointment one week out. We were told they would be at our house from 3:30 - 5:00 (Not show up some time between those times.). My husband left work to make sure he was home AND we had dinner plans. The "crew" of one guy showed up 3 hours late and said, "I'll see what I can do with my limited supplies." Eventually another guy showed up to help, but they ended up needing to use two sprinkler heads my husband had in the garage. One guy walked all around with a cigarette hanging out of his mouth. They did fix the sprinkler heads, but my husband had to help and be with them the whole time. It took them 2 hours. They did discover that we have a broken pipe somewhere, but need to come back to fix it. I don't really have that kind of time or patience to have them back. And my husband missed all of dinner and time with our company. I am not happy with the service at all. We haven't been billed yet, but we better not be charged for the 2 sprinkler heads we gave them. I'm sure they will try.

They are a pro; they do everything that you need done for your lawn and trees. What I am disliking right now is they are so busy right now that their response time to return calls, emails, and their communication in general, is not the best. I have them scheduled to do basic yard maintenance every three weeks. Then I have them do some other little projects around the yard. Then I had them install a sprinkler system.

They are very professional. One of their young technicians played with a timer for a soaker house without telling me that it would no longer work as programmed, but that was easy to fix. I would use them again anytime.

Done on time, on budget and with good notice as to delays caused by rainfall.

After minor scheduling issue, the work was done well with no complaints

They arrived on time, didn't make any messes while they worked, and completed the job quickly. Furthermore, they charged a reasonable price, and we have no complaints.

Everything went well, and they did a good job.

Everything was fine. They did the job as promised, and I had no issues with the work.