LEATHERMAN

Never heard from them

Michael and son arrived early, performed their work in a clean, orderly, and quiet fashion fashion. Protected nearby furniture, walls and flooring. Left a spectacular result, chairs that looked like new. Removed sun fading, scratches, and discoloration with their superb process. Couldn't be happier. The only reason I rated price as good was regardless of the result, $800 for two chairs is a superb value not necessarily an excellent price.

Dennis took the cushions and started the job. A couple days in he called my husband and pretty much was yelling at him saying that this was the worse he has seen in 15 years and it's a much harder job then he thought. (basically making us feel bad for using our furniture for 19 years...) The results were awful, it was much darker, which would have been fine if the whole piece was the same color and the quality of the work better (i.e. if it looked "better then new" to quote Dennis), however parts were very dark and other less worn parts were almost the same color as the original. Also, on the top cushions there were holes made near the piping were he had sanded down the leather, obviously to much, and then applied some sort of repair material that was completely "goopy" and obvious. It looked horrible. I expressed my displeasure. He said to wait a couple weeks and see how it wore and he would come back and do some more work. The seat cushions which were the most worn, showed the wear right thru again. He came back and applied some more treatment only to have the same results a few days later. He came back a third time and was convinced he had an idea that would work better. At that point I was so over it as it had dragged on for months "between" other jobs he had. He thought for sure he could make it better and also offered to refund us half of what we paid. I said if he thought his new idea would make a difference I'd say give it another try but asked that if I still was still unhappy would he honor his offer of refunding half of what we paid. He said he would, absolutely. Well, as you probably can guess the results were less then acceptable, the cushions now looked painted and there was no sign of the natural look of leather. I expressed my frustration that he took on job that should never have happened and that now we were out the money and still needed new furniture. Bottom line, although his intentions may have been good, the results, and his word were not, as he did not honor his word and reimburse us half of what we were charged. He gave me a check for $500.00, you do the math, that's less then a quarter of what we paid and won't get us new furniture but $2750 could have. I wasn't feeling well the last day he was out so I didn't even look at the check until the following day when I went to deposit it. When I saw the amount, I called him and asked him why, and he said I agreed to it, you guessed it, I had not...... I was so frustrated and expressed how unhappy and disappointed I was with the whole process and him and he had nothing to say, I mean nothing, silence on the end of the phone, so I hung up. So, the moral of this story is, buyer beware, if it seems to good to be true, it is! Dennis over promised, under delivered, and does not honor his word. I would never ever recommend this service.

My experience with this company was excellent! I was thrilled with the work they did on my furniture and would highly recommend their service to others. The leather has taken on a and quot;newand quot; look and feel and is a joy to see. The entire process was a quick turnaround, no mess to deal with, reasonably priced, and they were extremely pleasant to work with! Thank you!

Very well. Dennis was very prompt and professional. Provided a written quote. Picked up cushions and took them back to shop and then his son came back a few days later and finished doing everything else. Furniture looks great, almost new.

He destroyed my furniture. I would not trust him or recommend him to anyone. He also destroyed my suede kitchen chairs by staining them with a cleaner.

See above

My dog scratched, without puncturing through the leather, large areas of my red leather chair and ottoman with his claws. The Leatherman attempted to repair these, but, in my opinion, was unsuccessful. My matte-finished, cherry red leather is now fire-engine red, and VERY shiny. It is not too strong a word to say that I hate it. It does not match the rest of the chair and ottoman. And, only part of the scratches were covered by his repair product. I guess it was worth a try, for only $175 (the chair and ottoman were $2,700,) but, I am very disappointed in the results.

First note that the company description can be mis-leading if you don't read all the small print. Ty Whitehurst is the Denver Colorado company founder's daughter and she represents the company and does the work in Southern California, as well as other parts of the country if a customer do desires. Ty and her able sidekick, Brooklyn, do the work in your home-----no four week trip to some factory. The work ethic is exceptional. The end result is astonishing. Other leather restoration/repair folks will tell you that Nubuck/Chap leather cannot be restored------don't believe it----obviously they do not have Ty's knowledge and expertise!! I could not be more pleased !!!!! ?? Recommend Ty and Brooklyn to the highest degree.

We had bought a semi custom built leather couch, and a very large overstuffed chair with ottoman 18 years ago. The frames of hard maple were as good as the day we bought them but the leather was well worn, cracked and faded. Started to look around at replacements and discovered that a replacement built to the same quality would be an easy 10K. Wife found Leatherman listed on Angie's List so we gave them a call. Dennis arrived on schedule and told us he would get the leather looking better then new and went over what he would do and why. He was very professional and we could tell he took great pride in his work. Spent about 40 minutes talking to us with no sales hard sell. When time to talk about pricing he mentioned if he could take all the cushions to his shop to work on and do the frames in house he could give us a better deal. While the price wasn't cheap as a matter of fact I could have bought a new cheaply made sofa and chair for what he charged it would not have been near the quality of what we had and as I stated above I didn't have 10K to invest in high quality replacements. Dennis took the cushions said it would take about a week and sure enough 6 days later he was back to finish the frames. Result everything looks brand new, took a couple of days to get the soft leather feel back but we are more then pleased and highly recommend Leatherman. Looking forward to keeping the sofa and chair for another 15 years so well worth the investment. If I can figure how to provide before/after pictures I will.

We received an estimate to clean our leather sofa and loveseat. We were presented with a 'hard sell' on a special product that was patented and extremely durable, soft, and beautiful. We decided to have the work done and he came to the house & worked for 6 hours with my husband helping to sand down the leather and remove the dirt & finish. He came back the next day to complete the project. After choosing the color, he applied the patented conditioner to all areas of the sofa & loveseat. When this was complete, the sofa & loveseat were noisy. I mean, so noisy, that you couldn't sit on them & hear the tv if you moved. Worse than any saddle or leather product I've ever seen. This was not acceptable and the leatherman came back time after time with new products to try & stop the leather from squeaking. He came back at least 5 times - and was as upset with what had happened as we were. We thought we were going to have to purchase a new sofa & loveseat if this could not be fixed because we could not live with it this was. To his credit, he stayed with us and took care of the problem - my sofa & loveseat now do NOT squeak and they are beautiful. It was a long process to get here - but I love them today.

Dennis did a wonderful job of repairing a 2 X 2" "L" shaped tear on my leather jacket sleeve. I thought the coat was ruined, he did an excellent repair, that after the protective coating wears off some no one will notice. for $95.00 he not only cleaned my coat, repaired the sleeve but added a protective coating that he made to specifically help with Colorado climate changes. The coat looks and feels like new again. I am going to have him give me an estimate on reconditioning an old leather recliner. I would recommend Leatherman to anyone who needs quality repair done at a reasonable price. Thanks Dennis.

Excellent service. Complete restoration including repair of areas worn through. Very satisfied.

Leather on our couch was drying out and cracking the rest was just dirty after many years of non treatment and a summer of remodeling. I wasn't there for the actual work being done but my mother was. she said he spent 1 hr to do everything. He came back after I arrived home so that I could pay him and to go over the instructions of how to apply the conditioner in the future, which he left a bottle of. The couch was no longer looking dried out and the rest of the furniture had a sheen to it. I pointed out a mark on the love seat and he told me how to get rid of by just sanding it and applying the conditioner. Which was fine but for $600 I felt that it should of been taken care of in the initial job. Once my wife got home she noticed even more marks on our over-sized chair that I had missed. He was a very pleasant man to deal with but was a little perplexed by his response to the marks still on the furniture. I was hesitant to go with a big chain name like Stanley Steamer or Quoit and really had no gauge as to what price to pay. For the money paid and time spent I should not have to be doing ANY work on the furniture.

My husband's big old leather chair was in really bad shape. I thought I'd at least explore the possibility of having it repaired before junking it. Dennis arrived promptly, but took his time adding new padding, patched the big rip, and restored the finish of the leather. The repair is noticeable to a certain degree, but considering how badly ripped and worn it was, I think he did a great job. He basically took a piece of junk and turned it into a nice piece of furniture again. It wasn't cheap, but we would have had to pay much more to replace it with a chair of comparable quality. Glad we didn't have to get rid of an old friend. Dennis was very honest about the price before beginning the job and explained everything as he was doing it.

Dennis was very responsive and came to give the estimate quickly. He said that the restoration procedure would take 2 days but in fact he was here for 8 hours on the first day and 2 hours on the second.. He is very detailed oriented and meticulous although I felt he hurried the work on the sofa the second day. The furniture does look much better and Dennis is willing to return if there is a problem.

The color match (to a paint chip from the hardware store) was perfect, the leather was pebbled and low sheen as requested and the seats came out looking just as hoped. The seats were picked up and then deliverd buck to us within a week, as promised.

Leatherman is a wonderful company who sent just the right worker to the house to assess the situation. He gave us a good estimate, and the work was done to our satisfaction. This may sound like no big deal, but the recliner they fixed was made by a company no longer serviced in the Denver area, and it could have gone SO wrong, so easily. But it didn't!

My overall experience with Dennis was excellent. I would use Dennis Lowrie's Leatherman again for any type of leather restoration.

I called Dennis to take a look at my sectional leather sofa. He happened to be nearby so came right over. He repaired numerous scuffed areas and my couch looks like new! He also gave me some leather conditioner to keep it looking great.

They had great customer service. They were very prompt to come out and give me a quote. They were very professional. I thought the quote was reasonable for the project I was trying to get done. I have not decided if I am keeping the couch that I received the quote for. They were late for the appointment but did call ahead of time and said traffic was backed up.

I am VERY happy to have my leather jacket back, and the work was first-rate. Leatherman knows what he's doing. Not only did he breathe another ten years of life into the jacket, he was also conscientious about its appearance. Before he started work on it, he discussed with me whether I wanted it to look new or look broken in. He succeeded in restoring it to exactly the condition I wanted: it looks a lot better, but it still looks broken in. Because of his work schedule, he said it would take about 6 weeks to get it ready, and he was true to his word; I got it back just in time for the turn in the weather. I would use Leatherman for leather repair of any kind. Update: I've been wearing the jacket for another two years and it still looks fine. I may not get another 10 years out of it, but I expect at least another 5.

We actually took the furniture to them. They were pretty good all around. I'd use them again in the future.

The repair was not exactly what I had in mind. I assumed the repairing my leather sofas meant that he was going to stitch the seams back together. When he started working I realized that he was adding a silicone type product to my sofa to hold togehter the areas that had come apart, and then he matched the colors with paint and painted the repaired areas to match the color of the sofas. Most of the repair needed to be done on the back part of the sofas, so the result is okay...had it been on the area that was in plain view all the time, I would have been very disappointed.

Once Mr. Lowrie was given the go ahead he drove to our home, arrived promptly and was equipped with a mobile repair service. He was able to do the repairs in our home or in his truck(my preference) or to take the furniture to his shop and deliver later. He started the sofa at approximately 8:30 am and was finished with all three pieces by 12:00. He draped all the surrounding area and conditioned each and every piece after repair and left additional cleaner and conditioner for future use. He provided details on caring for the furniture and future service needs. My husband and I are so impressed with his skill and knowledge that we believe he deserves to be on Angie's List.