Handyman Matters - North Metro Denver

Did a very good job and cleaned up after themselves. Listened to my ideas and had suggestions that came out very nice.

Great work with no additional cost and completed on time

Geat completed on time and no with additional cost

Then, when I attempted to schedule our job, I was informed that Kody had not communicated with the scheduling office and had been assigned to a new job, so he was unavailable. They did have another person who they could substitute, but that person was unavailable 2 days out of the 10 needed to complete the work. I stated that people do business with people they like and that I had not met this substitute. So an appointment was arranged for the Owner, Kody and the Substitute to come to my house on the next opportunity, which was Thursday evening at 4pm. The timing would be tight, but I was willing to work with them. On Wednesday afternoon, I got a phone message to call Penny at Handyman Matters. I tried 4 times to reach her, but only got a machine. I finally left a message at 5:15 pm. I started calling at 8 am and continued to get their voicemail until 8:40 am. Finally, I got Penny who tried to get the owner on the line to talk with me, but he/she was not available. So Penny had to tell me that they could not meet our needs and we needed to find another company to perform the work. I requested that the owner talk to me and he/she was still unavailable. Coward!

unknown

The entire process was a treat for me, with everyone from Handyman Matters- North Metro Denver, being a joy to work with, friendly, professional, prompt, and knowledgeable. The experience started on the day of the scheduled estimate, with the owner, CEO, and master craftsman, Ricky, who was going to do most of the work, all showing up to check out the situation and work out the estimate, all contributing in their areas of expertise. All of this was entirely unexpected and was appreciated. The entire project was finished completely on schedule and with incredible results. Everything was accomplished with a high degree of precision and perfectionism, far exceeding my expectations, thanks to Ricky. I am thrilled with the results and also feel that the work accomplished added greatly to the value of my home. Everyone I met from Handyman Matters was extremely friendly, courteous, professional, and prompt. All the work that was contracted for was performed, including a bunch of little extras. Also, everyone seemed to like and get along well with my large dog, which is important on a large project! Whenever I have any work to be done, I will happily use Handyman Matters - North Metro Denver. I look forward to welcoming them into my home again. I also will not hesitate to recommend them to family, friends, and acquaintances.

Punctual appearance at the appointed time. The man was professional, knowledgable and courteous providing a good grasp of the job and the work to be performed. He provided a written estimate on the spot that was 30% higher than other bids and for that reason I did not choose them to perform the work.

See above

It went great. We had really struggled finding anyone willing to deal with the crawl space or the siding either one. The guy who did the work did a fantastic, thorough job and did an amazing job cleaning up each day after he was done. They replaced all the rotted siding with new and put primer on it so it would be ready for painting later in the summer. We definitely would use them again.

All work was done on time, with high quality and professionalism. I'd hire them again, and in fact am about to for some more siding repair.

They were great to work with! The only thing that happened is that one of their employees fell, but they’re bonded, insured and everything else that was needed to take care of that. They did a really good job overall and we had no problems!

The experience was okay overall. They got the job done, but there were a few problems. The first time, the technician removed tile glue off the floor, but it caused a huge dust storm that he hadn't anticipated. Another person came out to do a plumbing repair, and he had to come out a few different times since he didn’t budget the time correctly, which ultimately affected me and how much I was going to pay. The quality of the work wasn’t that great, either, but I haven’t contacted them yet about this. I also felt like I was paying a lot of travel time, since I live far away from a store.

They did a great job overall. They showed up on time and did the work as promised.

We had conversations on how to remove the dishwasher and I told him that it wasn’t going to be used and asked him to remove it. I felt that he basically stripped the time out because he tried removing it in several different ways and then he finally removed it the way that I had told him to remove. I got charged for the time that he took trying all the other things. It would have only taken probably 45 minutes to remove it if he had done what I had said upfront, but it ended up taking him an hour and a half. I had to pay him for an hour and a half. His price was high. I would not use him again in the future.

Curt, the owner of this business is arrogant and unorganized. As a woman, he was disrespectful of my time and tried to take one of the guys off the job because I only paid Curt 90% only one week after receiving an invoice that was very different from the original bid. I almost felt stalked and harrassed by Curt's phone calls and he only needed a couple hundred dollars to close out the invoice. He only called when he wanted money. He is a little expensive charging $65/hour + $50 service fee. He also marks up materials 30%. There has been a serious lack of communication and I don't think he realizes I won't hire his company again. As for Ray and Jacob they are good craftsmen. Jacob, however, put my extra kitchen cabinets outside to be pooped on by birds and rained on. I had a plastic tarp lying next to the cabinets that was never used. After the rain, one beautiful cabinet was destroyed. Why is it so difficult to clean up after themselves and recycle some of the cardboard and perfectly good materials!? Jacob can be trusted and he is a good guy, perhaps just not realizing that if "it's important to me, it should be important to him." (This is their marketing quote)

They were great. They were timely and showed up on time. They were really very nice people and I enjoyed working with them. I had a very good experience with them. I would rate them high overall. I would use them again in the future if needed and also recommended them to others.

They were pretty good and the work was done quite well. We got a little frustrated with them in the end because they had a warranty for their work. After they were done the drain in the tub didn?t drain so they came out and fixed that but the water kept draining after it was drained and they looked at it and said they wouldn't fix it. They have a three percent markup on any materials that they buy so they suggest that you buy the materials but then they don't warranty any materials that we bought so we basically had a warranty that didn't do anything. They also didn't verify whether it was their work or a material defect and that was frustrating. Overall they were fairly good. The price was reasonable. The work was good but they didn't test the drain. I was very frustrated with the games they were playing at the end. The guys that actually did the work were professional. Overall I don't think I would recommend them.

The handyman looked at the window frame and said it could not be repaired. I needed to instead replace the entire windows and trim. He said he still needed to charge the $50 trip fee plus $65 for the first hour. He was very polite and asked if there was other work he could do - showed him another project but after discussion, that wasn't worth doing (installing bath fans). He walked around the house to see if the exterior painters had missed anything. I couldn't think of any other projects for him. He left after about 10 minutes.

A bit sketchy. First the serviceman did not show up at the agreed upon time. After calling the company they contacted him and then he came. The company had not informed him of the job details so he came unprepared. He completed his work but a couple days later I noticed that the lights had been set instead of center as requested they were 4 inches of center. I called the company and he came back out and did correct the problem. I had to complete much of the finishing work such as texturing and painting. The price was reasonable.