Dust Bunnies Cleaning

I made the mistake of having Dust Bunnies come to my home. First, I was not a livingsocial deal (like that should make a difference?), I have no pets and my house has been professionally cleaned every 2 weeks for 10 years. My existing company had hired someone who was careless and broken a few of my things, so was trying a new company with the emphasis on CAREFUL. While Melissa was very friendly, the following outlines my ONE experience with them: 1. on her initial estimate visit she pointed out areas that were in need of cleaning and how inferior my existing service was because they were overlooking that and she could do better. She also indicated they only use green products that she makes and that I would always know the cleaner who would be in my home. She emphasized how careful they are and that I would be made aware of anything damaged. 2. While she was at my house, she took a call from her General Manager, a guy who I could hear yelling and freaking out on the phone about a client issue, I ignored it and hired her. 3. The first day they were supposed to come, they forgot - she didn't call me to explain etc.. I left a msg and the guy called me back and rescheduled. No remediation for the inconvenience. 4. The rescheduled time they were coming the cleaning gal called and told me she was lost and running a little late (she was very nice) 5.She called me to tell me when she was leaving my house and in that conversation mentioned that the guy manager had come to assist her in cleaning my home (I was a little surprised by this as no one had told me he would be there) 6. Upon returning home, I checked ALL those overlooked spots that Melissa had pointed out and not one had been cleaned. My house had never looked dirtier after a professional cleaning. 7. They skipped my pantry room and laundry room (which is the garage entry to my house) entirely - no one touched them 8. I found a can of pledge in my basement they left behind (not sure when that was added to the 'green' list of homemade products) 9. When I went to straighten a tapestry on my dining room table, I almost fainted. one of a kind silk gift from Vietnam - they obviously got something on the silk fringe of the tapestry and instead of telling me about it, they CUT the fringe on both sides to cut out whatever they got on it and ruined it - never mentioned it to me in the phone call. 10. I left a message to cancel any further services and she nor anyone else called me back to find out why. So don't bother to now - be thankful I am only leaving you a bad review and not suing you for the damage in my home.

NA.

Dust Bunnies crew showed up at my home REEKING of cigarette smoke. Not a subtle smell -- more like someone had been chain smoking in a closed in space for several hours. When I contacted the owner/manager about this and looking to reschedule for Thursday of the same week with an alternate crew, I was told they couldn't accommodate that and that they don't give refunds. Her response also included a comment that it was "weird" that the crew smelled like smoke. No, it wasn't weird. It was offensive. Sending someone to my home to clean it "with Eco Friendly Supplies" when they smell like they've been in a bar filled with active smokers for hours and hours is not okay. Highly discourage anyone from purchasing the Angie's List Deal from this Vendor.

Cleaner was friendly and thorough. The place looked great when she was done.

100% no show. The wife took the day off of work to accommodate the cleaners. We had a scheduled cleaning at 9AM and by 10am no one shows. Wife gets a call stating that they are running late and wouldn't be able to show up until 1:30pm (at 9AM already late? and by 4 hours even?). That was acceptable as she had taken the entire day off of work. Well, 1:30pm comes and goes, 2pm, 3pm, 4pm, no show, and not even any phone calls, emails, or attempts to contact her to let her know it either was going to be later or need to be rescheduled. A day off of work for nothing and still a dirty house. I truly hope that this review helps others and perhaps even makes it back to the owner because this lack of customer care and service is deplorable. Now Melissa (Owner) is claiming she has never heard of us nor has a contract with us, but the 3 emails and phone calls, (one of them even asking how to make things right), on the day the appt. was missed clearly discount that lie. Customer service is king. Disappointed family in Denver.

I hired Dust Bunnies through a promotion and was very impressed with their work. Liz and Chris came out to do the cleaning. They were more detail oriented than any other cleaners we have used. They moved things above cabinets in kitchen and cleaned above fridge. They cleaned the floor by hand. They cleaned the way I did before two children! They were also very personable. We are choosing to continue hiring them:)

The team of two ladies arrived on time (which was 6:30 am) and worked hard ALL day - a total of 16 work hours. They were meticulously attentive to detail, kind and understanding, wonderful with my 3 dogs, 2 cats and 3 children and gave the house a new lease on life! Edwina even said that she wanted to do more work to make it "perfect," which really impressed me! She is also the first person I have hired who knows how to properly care for hardwood floors. Both she and Jessica cleaned things I never would have even considered myself. The fact that they are willing to even clean litter boxes is a huge benefit to me as I am on immunosuppressant medication and cannot do it myself. The ladies from Dust Bunnies put me at ease in every possible way. I look forward to having them clean my home for a very long time.

This has been a very positive experience and I will continue to retain this company as it has been such a change in quality of life for my family.

During my first meeting I was told by Melissa that it would take 5-6 hours. But the two ladies that came informed me it would only take 3. I got the feeling they werent in the mood to do their job but i decided to wait and see what the outcome would be. I was right. The extras that were promised were never done. They blatantly ignored their duties in order to get done in their time frame. So I talked to Melissa. I told her the house was clean but the extras were not done and also areas were missed like the counter tops and bathroom floor. She said she was shocked by what they didn't do and that her customers love her and so she would send someone back to clean the areas they missed. Instead under my preference we agreed that she would send someone else to come and do the complete clean again two weeks later and at that time i would pay the $90.00 regular fee and they would do the extra work that I already paid for. I specifically told her that I did not want the same two ladies. I told her that I did not trust them in my home because they knew that I was paying for an extra clean and they chose to only do what they wanted to do. To me this is stealing. What I didnt tell her was that they also made a bad remark about Melissa saying she had a bad memory and didnt know what she was talking about. That was another red flag to me about their character. So two weeks later on our next appt the cleaning ladies showed up 30 minutes late AND sent one of the SAME girls from before. I was very upset. I had made it clear to Melissa that I didnt want them in my home. It offended me that she would ignore my request. So I told them to leave without having them clean. I called Melissa but she never returned my call. Instead I got an email. Melissa made excuses saying that one of the girls called in sick and they only had this other girl to fill in for her. I felt that she should have called me first to ask me if I was comfortable with the change. I would have rescheduled. Melissa also told me that she felt I hadnt given her compamy a chance. I disagree. When I asked for a portion of my money to be returned to me believing that I shouldnt pay more than the normal fee of $90.00 she told me that she would charge me an extra $10.00 for HER inconvenience. I am truly horrified by her excuses, false promises and finally the $10.00 charge.