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BIC Exterior Designs

Roofing, Siding, Doors,

About us

BIC is a full-service exterior design company serving the greater Cincinnati and Northern Kentucky areas. "We've got you covered" when it comes to the exterior of your home -- roofs, windows, siding, doors, and gutters. Our expert team of professionals has the experience and know-how to work with you to create a new look for your home. Have our new in-house designer help you with all of your remodeling needs whether it is roofing, gutters, windows, or new siding. BIC has a reputation for integrity and reliability. We are committed to providing excellent customer service as well as an outstanding final product. Contact us today for a free consultation!

Business highlights

17 years of trusted experience

Services we offer

Roofs, Windows, Siding, Doors, and Gutters

Services we don't offer

Attic insulation

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
5%
3
5%
2
5%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 1-22 of 22 reviews

Stephen B.
03/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Tear off, plywood repair and replace asphalt shingles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Stephen B.
02/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Complete tear-off, repair of sheathing, and re-roofing with proper tar paper and ice guard. Job was completed shortly after signing contract. Follow-up was excellent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Stephanie K.
10/2014
5.0
roofing
  + -1 more
Everything went great. The only complaint I had was I had heard about them through a Christian radio station and he said great, we are going to make a $250 donation but I am unsure if this took place. The clean-up was excellent and the workers were very careful. I found minimal nails. I have no complaints and their pricing was very good.
Description of Work: They replaced our shingle roof. A team completed the work quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andy B.
04/2014
5.0
roofing
  + -1 more
They have not been responsive to us. Back in July of last year we had brand new gutters installed and we notice that there's a problem, the roof was buckling up for some reason, it's not coming down where it should, it's only one part of the house. We did call the gutter company to come back and looked at it, and asked them, " hey, what's going on, why is our roof looking like that, did you do something?" they said, "no", they told me to call Bic to come and look at it. My husband did call Bic maybe six months ago, but they never did come out to look at it. We're going to call them again and see if we can get them out. I think he just forgot about it because it was during the winter.
Description of Work: I used the services of Bic Roofing. They took the old roof off, and they re shingled the roof, put down new paper re singled it, check any conditioner of the plywood that needed to be changed and I don't think they did any of that because they felt like it didn't need it. This is why we were calling them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Peter R.
08/2013
4.0
siding
  + -1 more
It was fine. We haven't had any rain in a while so it's hard to tell if the siding he repaired was fixed or not. But my experience was great and the guy seems confident.
Description of Work: I used BIC Exterior Designs a month ago to fix a leak between the house and the porch. He took the siding off in that area and repaired it and replaced it.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from BIC Exterior Designs
Thank you for your review. If you have any further issues, don't hesitate to contact us.

Gary P.
08/2013
5.0
siding
  + -1 more
Exactly as planned. They got in, did the work and got out quickly and with no problems.
Description of Work: After having new windows installed, BIC Exterior capped them and did other siding repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Jay T.
08/2013
1.0
roofing
  + -1 more
(DETAILS) Our primary residence suffered a casualty loss recently, per wind and hail damage, and reimbursement from the insurance company was agreed upon for the following: 1. Insurance Claim # 1804517 (Requiring customer to pay $1,000 deductible). Repair of roof.Insurance 2. Claim # 1925313 (Requiring customer to pay an additional $1,000 deductible). Replacement of roof when additional damage was incurred. We retained BIC (contractor) to perform corrective work. Proposals for repair/replacement work were submitted by BIC to the insurance company, with BIC acting in capacity of contractor. Replacement of the roof was performed, and BIC was paid in excess for this part of their service…over and above the agreed upon price, and over and above the amount specified in BIC’s " Performance Agreement". Upon completion of the roof replacement, it was additionally noted that there was extensive hail damage to the customer's gutters and down spouts, suffered via the same weather instances. The insurance company retroactively recognized this as damage from the same storms, and agreed to replace the gutters. Though the customer planned to award BIC with this business, this plan changed when BIC began acting unprofessionally toward the customer (after the roof was replaced, and before any work was performed on the gutters). The customer cancelled the gutter portion of the work-not wanting to further deal with a company that was lying and not cooperating. Upon seeing the evidence of BIC’s reckless acts (via forwarded e-mail communication), the insurance company and mortgage company were in agreement to seek out a more ethical vendor for the gutter business, and they denied payment to BIC and arranged for payment and services to be performed by another vendor. Although payment has been made in excess by the customer for the portion related to the roof, BIC has made improper and illegal demands for further payment, and has failed to supply required documentation to close out the project. Details of those infringements are as follows: 1. BIC threatened a 10% surcharge for cancellation of the gutter portion of the contract. Replacement of the roof and replacement of the gutters/downspouts are both part of the same insurance claim. BIC has been paid $14,920 to date, which is well in excess of any and all “minimum” amounts due per cancellation of their contract. There is no allowance for a liquidated damages clause in a residential construction contract. 2. BIC threatened to file a mechanics lien and tack on interest to that claim. Though BIC was stating that the balance that was owed in the end was $6,130, the balance that was actually owed per agreement between the parties was $5,740. In spite of dispute around the agreed upon amount, the customer paid BIC their full claimed balance of $6,130, in frustrated effort to be finished with things and avoid the negative effect of BIC illegally filing of a mechanics lien (which they were threatening). See the BIC deductible guarantee (or “Performance Agreement”), which states: “Homeowner as indicated above agrees…3) That their total expense will not exceed the cost of their insurance deductible.” The insurance company determined the amount for the roofing project to be $14,530. Through documented lies the contractor led the customer to believe that BIC would be sticking to their performance agreement/deductible guarantee, and that the customer would only be responsible for $2,000 (1 x $1,000 deductible for each occurrence). But in the end, the customer was held to a total charge for the roof in the amount of $14,920, of which the excess of $390 had to be personally paid by the customer, in addition to the total of $2,000 for the deductibles. BIC then tried to insert additional interest, on top of what is mentioned above. In the State of Ohio, interest cannot be included if a mechanic’s lien is filed. Statutory and case law is to the effect that a mechanic’s lien, as an extraordinarily device pursuant to statute, is strictly construed. 3. BIC refused, after written demand, to furnish the agreed-upon written warranty for the roof. A warranty was specified, but they have failed and refused to: a) furnish a copy and worst of all, b) will not specify exactly what the warranty entails, including the length of time covered. We would not have entered into the contract in the first instance without a warranty. And we had every reason to expect this, as roof warranties are customary in the trade. We are now left to wonder what if any we have received as far as assurances to correct any future defective materials or workmanship. Further, this impedes our ability to sell our residence, if we had this intention in the future, because we cannot furnish a warranty to the prospective buyer. 4. BIC refused, after written demand, to furnish a signed final lien waiver. (DOCUMENTED COMMUNICATION) As already mentioned above, we have in our possession extensive documentation of e-mail correspondence around the matter. We can provide this upon request. In review of the information, you will find that there was a game played in which Bob Swartz (Sales Manager), lied on several matters related to doing business with us, which created extensive confusion for the customer: 1. There was a difference of $390, as dictated by the insurance company, between 3 tab shingles and dimensional shingles. Bob informed us that the insurance company instructed him to file a supplemental claim for the difference, and that we wouldn’t be responsible for this difference (he told us that his supplemental claim was to take care of this). After the proposal was signed, Bob Swartz and Rick Mellett (CEO) would not respond to e-mails or communications about what had been told to us by Bob, and they refused to meet personally about this. 2. When it was determined that there was need for new window screens and for the family room ceiling to be painted due to damage sustained from the same storms, Bob from BIC quoted us for that work, which was turned in to the insurance company. Though a payment separate from the roof was made to us for that portion by the insurance company, the window screens and painting service were never provided with BIC acting as contractor, and Bob repeatedly lied about providing these. The issue around this was not payment (as we didn't provide them payment for these)...they simply failed to follow through in acting as the contractor for these matters. They would have been paid, had they performed. But it's simply unprofessional that they told us that they would be the contractor for these services, and submitted quotes as such, but never performed. (DESIRED RESULT) This is kind of funny. We initially requested through Angie's List mediation for the resolve below, as noted in the 5 points. BIC countered this suggestion with a ridiculous offer for us to pay them more money, and Angie's List has told us that the only option(s) that we have left is to either a) close the case, or b) make an entirely new request for resolve...wherein we aren't allowed to demand the original provisions (very weird). So our new offer (since BIC has refused below settlement) is for BIC to provide us full refund for the entire amount of the project, in the amount of $14,920. This should protect us from recourse of not having a warranty and not having a final lien waiver, and will monetize all of the time that we've spent playing defense to BIC reckless acts. 1. Furnish a written copy of the warranty to the customer, with all material and labor specifics detailed. This warranty shall be standard to industry specifications - it shall not leave out certain coverages, etc. 2. If there is a refusal to furnish the warranty, monetary damages should be provided to the customer, according to proof as to the lost value of not receiving same. 3. Furnish a signed copy of the final lien waiver to the customer. 4.Reimbursement to the customer of $390 for the amount over and above the deductible guarantee (" Performance Agreement"), which the customer had to personally pay. 5. Reimbursement of $300 per legal consultation which the customer had to seek (receipts can be provided upon request).
Description of Work: Residential Roof Replacement - see details of the matter below. 11/5/2013 - Update To Original Review of 8/20/13 We provided an initial review of BIC on 8/20/2013, at which time we entered into dispute resolution. Since then, BIC has responded to our review by posting misleading and deceitful responses. So, this is a revised review as of 11/5 which is response to the false claims that BIC is making to our original response. Unfortunately, the Angie's List process is such that an individual is limited to only 10 pages of attachments as support to their claim(s). Per our situation, this doesn't do justice for someone that has extensive documentation of everything that helps to avoid a he said/she said, and might need to attach much supporting evidence. So even though we can't back all of our claims with hard evidence because we are limited through this process, do yourself a favor and review the facts stated, and the actions that BIC has taken-and don't become their next victim! In addition to this limited review, we have attached a chronological summary of events and another important document titled "Performance Agreement". Of note is that BIC was very charming and cooperative in the time leading up to earning our business, but then they completely turned their backs on us when we needed to clear up confusion with them “post-sale”.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$14,920

Response from BIC Exterior Designs
With every business you sometimes get a customer that no matter what you do they will never be satisfied. In this case we went above and beyond to satisfy the customer. Our reward for this level of service was refusal to pay their invoice and cancelling a signed contract. Our overall customer satisfaction speaks for itself. This customer has taken the low road and a viewpoint that we should include a number of items that they did not pay for under contract. We could give in to this customer and give them several hundred dollars of products that they have not paid for even though they received insurance money to offset these costs. But, that would be unfair to the hundreds of customers that we have had that were people of their word as we are of ours. We have built a company on doing good and honest work for a fair and honest price. That is why we earned a Super Service Award for 2012 and have so many positive comments from our customers. Response to some of customer’s comments: 1. BIC started working with complainants in August of 2011. Initially, their insurance company did not agree to a complete roof replacement. BIC provided many “free” inspections on Customer’s old roof to document the condition until the insurance company agreed to the replacement. (Note: BIC did not work with Customer’s insurance company on their behalf. Customer received ACV payment from their insurance company PRIOR TO signing contract with us. The contract between BIC and Customer was based on terms of a cash transaction. Therefore, we had no obligation to follow what was written in the insurance summaries.) 2. The Customer’s roof final inspection was scheduled 3 times with their lender. Once the final inspection was completed, the lender would release the final payment for the roof install. Each time it was scheduled, Customer cancelled the inspection thus delaying payment to BIC for the roof 120+ days post-install. As of this writing, they will have an unpaid balance on their account. a. Warranties are mailed out to customers along with a final account statement once their account is paid in full. b. 3. Customer has made claims for screens and services that Customer declined in the original proposal and did not sign. These items, he said he would take care of himself. He did not purchase these items from BIC, therefore he is not entitled to them. 4. The Customer is in breach of contract for a second proposal they signed for the installation of gutters. They refused to pay the cancellation fee for this action. They have demanded a signed statement from BIC that would allow their lender to release the retained insurance funds directly to them. If the funds are not used for the gutter replacement the insurance company has paid for, this would constitute insurance fraud on their part. BIC will not be a party to that type of behavior. The company they hire to install the gutters can make that request to their lender. 5. Customer (spouse) called and spoke to our Accounting Manager demanding meetings with Owner and Director of Sales, who were both out of the office on business appointments. When told this, customer became verbally abusive. Decision was made that, going forward, all communications with Customer would be in writing (letter and/or email). During the past few months of trying to resolve non-payment issues with customer, BIC would like to make the following final comments: • At no time has the customer had any complaints about the installation of their new roof. All complaints have been about paying late fees on their newly installed roof and a 10% cancellation fee on a separate contract (which they signed). The roof is a $14,000+ roof (no complaints). The late fees and 10% cancellation fee on a separate gutter contract amounts to $400+. • The customer can go to the Owens Corning website and print out the warranty form for their new roof which they have to fill out, sign, and mail in themselves (as do all BIC customers which is what Owens Corning requires). It is unfortunate that the customer has not accepted any responsibility for non-payment. BIC Exterior Designs has tried to resolve this issue in a calm, respectful and professional manner.

Andrew M.
06/2013
3.0
roofing
  + -1 more
Best in class was prompt in setting the appointment and coming out for the inspection. They told us that they'd summarize their findings and report back to us soon. After a number of days went by, we had not heard back from them so I gave them a call. The lady that I spoke with apologized and told me that the roof did not have any damage which was odd because 2 other highly rated companies per Angie's list had found quite a bit of damage and after seeing their pictures, it's hard to understand how Best in Class didn't see it. We felt blown off by Best in Class and would not use them in the future.
Description of Work: Best in class performed a roof inspection after the hail storm that moved through our area.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
4.0


Response from BIC Exterior Designs
We again apologize for not getting back to our customer with our inspection findings. Our inspection revealed minimal damage and no damage that required repairs, nor enough damage to warrant an insurance claim. Because we deal with homeowners and insurance companies all the time, if we do not find enough damage to pursue a claim, we note "not enough damage" -- e.g., if there is enough damage for a new roof. If we feel there is enough damage to give an estimate to customer for a repair, we will provide a quote. Insurance companies have tightened their policies considerably over the past year and we do not want our potential customers to unnecessarily file a claim, be turned down and then if and when there is enough damage to file a claim, to be turned down by their insurance company because of the 1st denied claim. We again apologize to our customer for length of response time. We truly have the best interests of our customers.

Peggie K.
05/2013
5.0
siding
  + -1 more
Bob Swears (sales) arrived on time and followed up quickly work was preformed on time and was excellent B/C is also now bidding on front of house.
Description of Work: Installed new shaker siding after removing rotten wood on rear of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,900

Brian L.
03/2013
1.0
roofing
  + -1 more
Overall, we thought that things went very well. There was a small hiccup (we discovered that they did not remove the satellite dish as we had discussed in the contract), but they rectified the situation as soon as we mentioned it. However, we discovered black mold in our garage. We contacted BIC and they sent someone out who did a cursory review and gave us a quick diagnosis. We performed the services he recommended, but had water leak into our garage from the roof during the next rainfall. We contacted BIC again, but could not get them to return our calls. I contacted another contractor who came out and discovered that the roofing installers had placed the drip edge behind our gutters, essentially funneling water into the wall between the exterior of the house and our garage wall and leading to the black mold behind the dry wall there. I contacted BIC to let them know what the other contractor found and again have not been able to receive a call back.
Description of Work: Our roof had extensive damage from a recent wind storm. The completely removed the old roof and installed new directional shingles.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,500

Response from BIC Exterior Designs
{Member name removed}, BIC Exterior Designs appreciates your business and your review of our company. We are happy that you are pleased with your new roof and appreciate all your feedback. We hope that if you should need anything in the future, you will trust BIC again.

Andy B.
12/2012
5.0
roofing
  + -1 more
Jody (salesman) quoted a very reasonable price and said work would start next week. Crew arrived early on Wednesday and completed job by 4:30 pm including cleanup. Crew was excellent and thorough. Inspection the next day showed one small item damaged and inspector took pictures.
Description of Work: Complete removal of 2 layers of shingles and paper. Installation of new Owens Corning dimensional shingles on roof and garage. Installed low pitch membrane on solarium roof. Cleanup and removal of all nails and debris. Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from BIC Exterior Designs
Thank you so much for your business and for your kind review. We are so thankful for you and your trust in allowing us to do work on your home. Thanks again and we look forward to serving any future home exterior needs you may have.

Kliff K.
11/2012
5.0
roofing
  + -1 more
They were professional, and cleaned up after themselves. The roof looks great.
Description of Work: They replaced my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Dianne K.
11/2012
5.0
roofing
  + -1 more
The service went well. They were here promptly and cleaned everything up. The job was completed quickly and met all of our expectations. We recommended them to others who have used their services as well.
Description of Work: They fixed a leak in the front entrance way. They also fixed some water spots in the entryway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BIC Exterior Designs
Thank you so much for taking the time to review your experience with BIC Roofing. We appreciate you trusting our company with your job. We hope that in the future, you will call us if you ever need anything. Thanks again!

Goldie C.
11/2012
5.0
roofing
  + -1 more
The service was good. This was a smaller job.
Description of Work: I had a leak in the roof and they repaired it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from BIC Exterior Designs
Customer, Thank you so much for your review of BIC Roofing. We are glad that you had a good experience with our company. We take pride in our work and in our people. We appreciate your business and hope that you will keep us in mind for windows, doors, siding, gutters, roofs, or any other future exterior need you may have.

Richard M.
09/2012
2.0
roofing
  + -1 more
Service was never performed.......although given ok to perform service
Description of Work: Never showed up after talking about doing repair. It appeared they were not interested in doing the job. They never called back to say they weren't coming .....Although advised ok to do repair. Just left me hanging with no response after initial visit. I would give them a thumbs down.

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from BIC Exterior Designs
We apologize that your experience with BIC was not good. After reviewing the notes on your account, there seems to have been miscommunication. We had noted to repair and also to wait for more damage, hence we did not call you back. BIC sincerely apologizes for this miscommunication. BIC takes pride in our customer service and this is not something that normally happens when using our company.

Joseph K.
09/2012
5.0
roofing
  + -1 more
After the previous week's rain storms, I discovered water in the laundry area. I left a messsage for BIC on Saturday (9/8/12) and received a callback on Monday morning. They sent Tony out to investigate. After looking at the point of leakage, he quickly located the problem on the roof. He took photos of the problem areas and then explained to my satisfaction the cause and location of the leakage. He explained how he would fix the problem and the cost. Tony is a professional in all aspects. I would recommend his services to anyone.
Description of Work: Installed 8 foam plugs and silicone to affected areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Robert W.
07/2012
5.0
roofing
  + -1 more
The salesman was knowledgeable and easy to work with. The work was done in a timely and efficient manner and the cleanup was excellent. They accepted a coupon from Angie's List.
Description of Work: They removed 3 layers of old shingles, replaced valley metal, replaced plumbing boots and installed new shingles.The work was complicated by a very steep roof pitch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Response from BIC Exterior Designs
Member, Thank you so much for your comments about BIC Roofing. We are so thankful you chose our company!

Todd B.
04/2012
5.0
roofing
  + -1 more
Went very well
Description of Work: Checked roof and showed where leak was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BIC Exterior Designs
Member, thanks for your review of BIC Roofing. We always perform free roof inspections and also check out other areas of your home while we are there. If you should need anything in the future, I hope you keep BIC Roofing in mind.

Dianne K.
02/2012
5.0
roofing
  + -1 more
We were very satisfied with the new roof.
Description of Work: They installed a new roof on our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from BIC Exterior Designs
Member, Thank you so much for taking the time to give us a report on Angie's List. We appreciate your comments and are so thankful that you are pleased with our work. Thanks again for your business!

Stephen B.
02/2012
5.0
roofing
  + -1 more
I had an actively leaking 24 year-old roof on a vacant house I was rehabbing. Note this was the last week of January. I called 4 roofers I found here on Angie's list. The first could not send out an estimator for 3 weeks (report on Angie's list submitted). The other three all came within 2 days of my call. I got three bids to have the work done and BIC was a little higher than the lowest bid. I wanted the roof done ASAP. The other company (low bidder, but good company) couldn't get there for 2 weeks weather depending. I spoke with Dallas (sales mgr at BIC) and offered that if he could meet the other company's price and do it sooner I would sign a contract right away. He moved things around and said he could start in 2 business days. BIC was advised that they had to work around the HVAC man who was putting in a new furnace and replacing the through-the-roof furnace stack. Not only did BIC come out on time, they started stripping the roof a day earlier. They worked with my HVAC man so the timing of roofing that section after he had finished was perfect. The whole job took 2 partial days and they cleaned up perfectly. It rained that night -no more leaks. They will get a call on my next roofing job!
Description of Work: Tear off and replace asphalt shingle roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from BIC Exterior Designs
Thank you so much for your comments. We are so thankful for your trust in us. It was a pleasure doing work for you and we look forward to working with you in the future!

Andrew B.
01/2012
5.0
roofing
  + -1 more
BIC met with us to see if we would have a potential claim w/ insurance company due to storm damage. When they determined we mostly likely would, we set up for our insurance company to meet at our house. BIC was there to meet them with us and had everything prepared for the insurance company to make it as easy as possible for both us and the insurance company. The insurance company agreed to pay for the full project and BIC was helpful in choosing which roofing options would be best for us. The project started ahead of schedule and was done in approximately four days. The only complaint about our experience was that it took a little longer to complete than we had expected (4 days from start to beginning), but this was simply a result of employee illness during the job. We had a great overall experience with BIC and would definitely recommend. Everybody on their staff was very friendly and helpful.
Description of Work: BIC completely removed our old roof and replaced it with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$12,000

Ann R.
12/2011
5.0
roofing
  + -1 more
OVERALL, IT WENT VERY WELL WITH BIC. WE HAD OUR GUTTERS CLEANED BY ANOTHER COMPANY WHO CAME TO THE DOOR AND TOLD US WE NEEDED NEW "PIPE COLLARS" ON OUR ROOF AND THAT IF WE DIDN'T GET THEM, WE COULD GET LEAKING THROUGH THE CEILING OF OUR BATHROOMS. THIS GUTTER CLEANING COMPANY QUOTED US $600 TO FIX IT. WE WANTED A SECOND OPINION AND CALLED BIC ROOFING. BIC CAME OUT THE SAME WEEK AND DID A ROOF INSPECTION. THEY IMMEDIATELY TOLD US WE DIDN'T NEED ANY NEW "PIPE COLLARS" AND THE ROOF WAS IN GREAT SHAPE! THANKS BIC FOR SAVING US FROM UNNEEDED EXPENSE AND REPAIRS!!!
Description of Work: ROOF INSPECTED FOR A SECOND OPINION TO SEE IF WE NEEDED NEW "PIPE COLLARS" ON ROOF TO PREVENT LEAKS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BIC Exterior Designs
Member, Thank you for sharing your experience with BIC Roofing. We appreciate your feedback. BIC Roofing is committed to giving all of our customers or potential customers honest opinions. We hope that if you have any future needs you will keep BIC Roofing in mind!

    Contact information

    1677D Wadsworth Blvd, Lakewood, CO 80214

    www.bicexteriordesigns.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Siding,
    Doors,
    Windows,
    Gutters

    FAQ

    BIC Exterior Designs is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:30 PM

    Tuesday: 9:00 AM - 4:30 PM

    Wednesday: 9:00 AM - 4:30 PM

    Thursday: 9:00 AM - 4:30 PM

    Friday: 9:00 AM - 4:30 PM

    Saturday: Closed

    BIC Exterior Designs accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    Yes, BIC Exterior Designs offers free project estimates.
    No, BIC Exterior Designs does not offer eco-friendly accreditations.
    No, BIC Exterior Designs does not offer a senior discount.
    No, BIC Exterior Designs does not offer emergency services.
    No, BIC Exterior Designs does not offer warranties.
    BIC Exterior Designs offers the following services: Roofs, Windows, Siding, Doors, and Gutters
    Attic insulation

    Contact information

    1677D Wadsworth Blvd, Lakewood, CO 80214

    www.bicexteriordesigns.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed