BANECK DRAIN CLEANING SERVICE

I had a mainline back up that was flooding my laundry room so I called Baneck's on a weekend and they promptly took my call and sent a tech to my house within hours. That was great. When the tech got there, I showed him to the two cleanouts in the sidewalk that would access the entire mainline and he snaked them but said that he found nothing blocking them. He then went to my bathtub to try from there (even though I pointed out that the flooding was in the laundry room stack, indicating to me that the clog was downstream from that spot). He fed the snake/cutter into the bathtub but had trouble getting past the old, copper p-trap. He persisted at this for about 15 minutes until I walked downstairs and saw the overflow cap from the drain/waste/vent on the floor (it had been knocked off from the rattling of the snake). The cutter also apparently cut through the copper pipe after 15 minutes of rotating against the copper. Being stymied, he called in Chris who came quickly and explained that the clog was downstream of the overflow (as I had said) and removed the laundry drain hose, then tested the flow at the overflow laundry stack. All was flowing now, they fixed the clog. Great. However, then neglected to replace the laundry hose (which I didn't notice) Not great, and then offered to repair the damaged copper pipe (that was working perfectly before they got there) for $375! Not great. The overflow that they knocked off is still not attached. Not great. The tub was full of debris, screws, dirt and plumbing parts. Not great. Finally, when I was in a meeting today, my wife ran a load of laundry which discharged all of the water all over the laundry room soaking the floor, machines, my modem and router electronics as well as baskets of clothes in the room. Not great. My wife was in tears, and I suggested that she call Chris since he responded so quickly to me yesterday but she received nothing, even after several hours. So, they fixed the clog, which accounts for the second star, but I seriously doubt that's even worth it. It should probably be one star. Oh, and after all of this damage to my home and property? They charged me $200. Definitely not great.

They came quickly when called. We called in the morning and they called in the afternoon. They generally did a good job, but splashed water on floor and wall which they were not able to completely clean up. They used a cardboard barrier, but it was not completely effective.