Footprints Floors Denver

Did not hire.

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Footprints was very easy to work with. They were very punctual both for the estimate and the actual work. The guys laying the floor did it very fast and efficient. No mess. I would definitely have them work on anything at the condo again.

We installed our own hardwood but decided to hire a contractor to sand and finish the floor. We feathered in our old HW with the new HW. The job was to refinish the entire floor that was now all hardwood. We had 3 contractors provide bids. We decided to go with Footprint Floors based on a couple of factors. They only required 25% up front deposit. The remainder of the payment was only given after the job was done to our satisfaction. Also, Dan provided us a quote on the spot and we didn't have to wait days. Compared to the other bids we received, one was way too much, and the other was similar in cost but required 50% up front. After we contracted Footprint Floors, I ran not an issue with the remainder of my HW installation I was doing myself. I contacted Dan and ask if he could finish it for me at additional cost. He was able to help me out and had one of his crew install the remainder of the HW at a reasonable cost. I was very happy with this and it looks great. His lead crew member Geoff was very experienced, handled everything and didn't rush the job, which I really appreciated. I wanted it done right and allow enough time in between poly coats. He did a fantastic job and we really love the end result. I will be hiring them again in the future when I require maintenance or new work. Very pleased.

They floors look great although the crew was rude when they were there.

The person that came out to give me an estimate was on time and gave me an immediate estimate that included the entire job I had told him about. I had 6 boxes of wood from the original install. I asked the estimator if I had enough wood and he said yes. I decided to use Footprint Floors and they were available pretty quickly. I realized that after I got my estimate that I left off the installation of the toe kick and trim for the wood flooring. The estimator said he would come out and give me an estimate the next week before the job started. He did not. During the job I talked to Jeff and let him know I needed to add the toe-kick and trim. The other thing that was discovered during the job was that I did not heve enough wood. I had to go buy wood while the job was in progress in the middle of the week and work. I would have prefered to go buy the wood before the job was started (on a weekend). After the job was semi finished Jeff came out and gave me an estimate for the toe-kick and trim which I accepted. The part of the original job that still needed to be completed was to clean off of the tile of what I thought was the grout. The workers came out and installed the toe-kick and trim. They also put down more "sealant". It turns out they were using the Grout Booster that was supposed to be put into the grout as a sealant. The Grout Booster right on the lable says it is not supposed to be put on the tile. The Grout Booster ruined the tile by puting a thin film all over the tile. I complained to Jeff he came out and saw the problem. The workers came back out and tried to clean the tile. They said they needed sealant for the tile. I told them the tile (glazed porcelan) did not need the be sealed. They said it does now. The process they used to try and clean off the film on the tile had removed the glaze. I went and bought sealant. They put it on but the tile still had a film all over it. Jeff came out we discussed the problem. He asked me wht I thought the solution was I told him I wanted the tile replaced. He went back talked to the President of the company about solutions and they came to the same conclusion I did. The workers came back out and tried to seal the tile AGAIN with "GOOD SEALANT". They first used high gloss sealant. Jeff saw that and knew that was not what I wanted. The went and bought semi gloss and tried to cover the high gloss sealant. The high gloss was a seven year sealnat and semigloss was a three year sealant. I rejected the solution and they came out and replaced the tile. The job is now finished and is highly satifactory. It only took 6 trips and a lot of agravation. If the first job had been done correctly I would be giving them an outstanding but it was not.

I had to rate my overall experience for the service as D (Bad). Although the company is professional and responsive, what started off bad, continued to get worse. The contractors never showed up for the first date they were scheduled. I had to reschedule another date. When they did complete the tile job, they did not correctly replace and seat the toilets in the bathrooms that were tiled and I had water damage in my kitchen ceiling as a result. The company was responsive and repaired my kitchen ceiling. Several weeks later, one piece of tile already came loose in a bathroom. Again, the company was responsive and fixed the loose tile. Finally, I was required to purchase the tile, grout and plumbing materials for the job, as the price quoted was for installation only. I am fine with this. Unfortunately, I had to purchase 2 sizes of each toilet plumbing lines because I wasn't sure of the correct size. I asked the contractors to return the extra ones that were not the right size so I could return them to the store from which I purchased them. I never received them back.

They were very prompt and did the work in a timely manner. They were in an out in a matter of 2 hours. Fantastic job !!!

Overall they did a great job, but their attention to detail was lacking, especially concerning the clean up.

We had a small window of time to have the work done because we were selling our house. They were able to complete the majority of the work in the window of time we needed. They did a great job sanding the floor. However, the stain under the fridge did not match the rest of the floor and the stain was not evenly applied on the kitchen floor.. We had them come out two more times to fix it. They were unable. I am sure that they would have come out over and over until we were satisfied, but after three times we were done. The house had sold. We have also noticed that the new finish is not very durable. It scratches very easily.

We are happy with the overall result and will recommend them to other customers. The proposal and quote were done professionally and accurately without surprises. Preparation work was done according to schedule. The installers were experienced and took good care of the working area. They also did their best to minimize dust contamination and accidental damages. Minor imperfections were corrected promptly upon request after the completion of the main work. Thank you Tyler/Dave/Chad!

I liked that they fixed all of the initial problems that we had with our first install. It looks great now.

They are unprofessional, they use inexperienced technicians/installers, they promise things in the bidding process and dont include them in their work, they cut-corners, their quality is low.

We contracted for grade 1 2 1/4" maple unfinished planks. Grade 2 and better was delivered. When I called to get the correct grade wood, Mike Burke (the sales rep) tried to convince me that grade 2 is the same as grade 1.He even had someone from Denver Hardwood call me to tell me I was wrong. He finally agreed to get the correct grade, came out a few days later, tested the moisture content of the wood and pronounced it ready for installation. The installer was great, but young and not experienced with maple. A few days after the installation was complete, the wood split apart leaving gaps of 1/16 inch every few boards. Trying to convince us that it is normal, not to have a sealed floor, Mike eventually agreed to let the installer come back and fill the cracks and refinish the floor. Again, there are many spaces in the seams. We will not have them out again and will have to get the floor refinished by a real professional.

and di

The above description covers it.

Unfortunately the original tile had been installed so poorly and subfloor glued to the original floor that it was a challenge to remove it all and my only complaint was the dust that resulted. Once that was taken care of, Kyle did an amazing job laying the tile. It took longer then anticipated but Kyle was willing to work evenings and weekend according to our schedule to complete. Steve was a great project manager, too. Definitely laid back and low pressure. Both are knowledgable and professional. We couldn't be happier. We love are new floor!! We plan on having them refinish our wood floors this summer.

They were very honest and very pleasant. They did a good job and the price was reasonable.

They showed up at the agreed time, did a great job, and returned to fix a few minor spots as requested. I am considering them for more work in the near future.

Overall I am very happy with both the quality and price of the work. Did get an estimate and he held to it.

Best prices around!!! Great service, very professional, on budget, on time, great quality. I would highly recommend them!

Company owner gave us an estimate and agreed to a start date for hardwood floor re-coat. He and a helper arrived on time and moved furniture, as agreed on. Did work and cleaned up well. The next day, he and his helper came to replace furniture, but I noticed a difference in the finish in parts of the room. After loking it over, the owner said he's do the work over and apologized for the problem - which did not appear to be due to workmanship, but the product itself. He refinished the floor and the finish looked good, but we noticed some drips and some areas where fibers and grass got into the finish. I was at work when my wife went over our concerns. He said that he'd correct them and we paid in full as he'd seemed very reliable and was working to correct the problem. After he made an attempt to fix the areas of concern, we noticed that an area in the front foyer and hallway had more fiber, grass and other foreign material in the finsh than before. When my wife pointed this out, he behaved unprofessionally with her and said we were being too particular. We do expect high quality and we think we'd have gotten it if he hadn't failed to clean the floor and remove his shoes before doing the work. Our impression is that he'd lost his profit and was trying to minimize any additional costs, but actually wound up making himself more work. I called him back and we talked over our concerns. He apologized for letting his frustration show and agreed to send someone to correct the items. We are currently working to arrage this, so the jury is still out on whether this project will be completed with a quality we're satisfied with. They appear to be making an effort to make this right. At this point, I would not use them again, but I may change my mind once the job is completed.

Company owner made a bid, signed a contract, and agreed to a start date for heated tile floor. We purchased tile & supplies, arranged work schedules to be available. He called Tuesday night to say he would not be doing the job, scheduled for Thursday morning. Gave conflicting and contradictory excuses why. We arranged for him to return deposit at specific time so we could talk to him, he agreed, then left check under our mat at a different time.