Century Communities

The process was horrible. We were told that construction would be complete as early as the end of September, and we were strung along with potential dates until the end of Dec. 2013, when we were told that we had to close on December 31, or face financial penalties. We were able to close on December 30, 2013, because we needed to move on the 31st, and the movers would not be available more than half a day. We closed on December 30, but the City of Arvada would not issue a occupancy permit until other changes were complete. In the inspection process there were several issues that were undone, and most were corrected. However we had requested an upgraded bathroom counter, and were told that this was holding up the process. At the final inspection the wrong counter top color and style was installed, and we were not notified of the change or given the opportunity to review other choices. This was a $1200.00 option that has not yet been corrected. I love the location and the design layout, but the quality of the construction and the responsiveness is unbearable. This is the single worst experience that I have had and I am not sure how they stay in business, except perhaps that people need to resell one day. I wish everyday that I had walked away from the $12,500.00, down payment.

When we bought, we wanted a larger lot, but they wouldn't let us get one because we wanted to close in June and they said the premium lots would be complete in May. So, we got a smaller lot, and signed the contract. We were told that the home would likely be done early, but that they would wait until June 2nd to close. The home was supposed to be drywall complete April 24th. By April they had not even started digging, so we stated to get concerned. We spoke with our sales rep and asked for a corporate number after he gave us excuse after excuse for a month. H refused to give it to us. This continued until we looked up their number online. We called and left a message. After no response, we called again a day later, and the day after that. A week later, we still had no response, so we looked up the number for the VP of operations. We left daily messages for about a week. At this point, interest rates had gone up, and we were past the point in time we were supposed to lock our mortgage rate. They took another jump, and we were concerned that the new rates raised our monthly payment by about $600. We switched to hourly messages. Finally, we got a call back from the VP of operations. He gave us some excuses (sub-contractors leaving to work with other builders, a wood contract that fell through, weather, etc...) but was un-willing to work with us to give us a firm close date or to help us get our payment back down to near where it was... his response was always"By the contract you signed, we have 24 months to build your home, and no verbal promises have any validity." After that call, he passed us on to someone else who suggested we go back to the design center to remove some options we had chosen. So, we did. After removing the options, interest rates continued to rise, basically cancelling the savings we had scraped together. We started calling again to cancel our contract, but again they wouldn't return calls or answer. 45 days later they finally called and said they would cancel the contract but were keeping our $7500 earnest and $300 of our options deposit. Needless to say, we weren't happy, and after another long, drawn out process that involved us paying to get the numbers for the owners of the company and calling them at home and leaving messages with their wives, we finally got a call back and they agreed to return most of our money. So - buyer beware - they have great floorplans, seem to build quality homes, but are horrible to work with, and you should plan on about a 24 month build time, regardless of what they say.

Most of the people are very nice, but the main person you're "supposed" to work with, Dana King, is a complete waste of time. I don't even understand why they would keep him in staff. HORRIBLE!