Steamway at Floor To Ceiling

Description of Work: .

Description of Work: Steamway installed carpeting in 2010 in our living room, dining room, family room and hallways, upstairs and downstairs, for 6000.00 plus (for approximately 1000 sq feet). The carpet was Mohawk Berber and had a 10 year warranty. We followed all manufacturer's recommendations on cleaning and care but within 4 years the carpet was worn out both upstairs and down. When I had the owner come out and evaluate, he agreed it was worn out. He did contact Mohawk carpeting and they sent an "independent" carpet evaluator (whom they paid) to take pictures and investigate. He arrived 1/2 hour early and spent and hour telling us about all the famous people he had met doing this job. He only took pictures of my husband's motorized scooter which sits on the lower level for ease access to the driveway from our bi-level house. He uses a light weight regular wheel chair upstairs for mobility. There were no pictures sent of the upstairs very worn areas. Mohawk and Steamway blamed his wheeled device for the wear, even though he would have been walking on the carpet more if he was mobile. Both Mohawk and Steamway refused to honor the warranty because of the use of a wheelchair. We will never use Steamway again or buy a Mohawk carpet. Those restrictions are intended for high volume wheelchair use, not home use. We will never use Steamway again or buy another Mohawk carpet.

Description of Work: Kitchen remodel and 2 bathroom restorations and carpet/painting/fireplace refacing

Description of Work: I phoned them at 9:27 am and asked for emergency clean up from a flooded basement. By 5:43 pm they had still not made contact. I called again and expressed this was an emergency clean up. By 9:12 am on the next morning still nothing. I called them again and said this is an emergency clean up they said they would have someone call me right away. It is now 9:34 and I am still waiting.

Description of Work: I had wall to wall carpeting and stairs cleaned, two area rugs and a sofa.

Description of Work: At our home using their truck-mounted equipment, Steamway cleaned 14 Hunter Douglas Duette® window coverings and 4 upholstered chairs.