Greeley Furnace Co LLC

I'd give them an "A" overall and across the board. Service call took about an hour. We would use them again.

It took a couple of hours. They did a thorough job. They checked that the furnace is working and did all the repairs and minor things that needed fixing.

I have a service contract for 3 years. I get 6 cleanings for those 3 years. I think it's a good price. They're very professional and very clean. They do everything they need to do. Their responsiveness is very good. I've never had any issues. They are always on time.

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Provider charged an $89 "diagnostic fee" just to show up (I live a few minutes from company location) then proceeded to charge for the time spent diagnosing at an additional $120/hr. I had provided the diagnostic information (blinking LED codes on the furnace controller board indicating a sensor fault) when I placed the call. No root cause was found. Tech was in and out in 20 minutes. The so-called fix was pushing a hidden reset button. For this I was charged $120. When I challenged the additional charge the tech responded saying this is how it works. The best part is after the tech left I discovered the furnace wasn't working! On investigation I found the on/off switch on the gas valve inside the furnace case had been turned off! Am working hard to believe that this was an oversight and not a lame attempt to generate another service call.

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Once the diagnosis was made the technician went to his truck to find the circulating pump. He came back in stating he did not have one in his truck. I asked him if there was one at the shop and he stated there should be. When I asked him to go get it he was put out and asked if I would be home the next day. I work for a living and told him I would not. He said he would go see what he could do. He came back in 5 minutes with a pump in hand and pulled out his price sheet. He told me it would be $570.00 plus the $89.00 diagnostic fee. After I picked my jaw up off the floor I asked him to gather his things and move on. I paid him the diagnostic fee and completed the job myself. I completed the removal and installation in an hour and a half. The pump that he tried to sale me on the way out the door was $160.00. This makes his hourly charge $273.00. I replaced the pump for $88.00 and an hour and a half of my time. I believe in treating people right and not taking advantage of a situation. I know there are people that require there service and have no other options, but shame on them for gouging the people that need them most.

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They came out to service the furnice and air conditioner. I got two year plan with them. I would highly recommend them.

Making the appointment was easy. Technician showed up on time and all work was completed in a timely fashion. No problems encountered and would definitely recommend them to anyone. In the past, they have come out during a snow storm with 3 feet of snow to fix our furnace that went out during a blizzard. They did awesome work and never had a problem with the repaired parts.

I do think their pricing is very good and have always done what we have asked them too. Also, they have been very responsive and professional.

They were excellent. They did tell me what they were going to do and did a good job about getting it done. They kept me informed about the different problems and decisions they had to make and it was done quickly within a week. They were on time and they did a good job. They were thorough with full permits and made sure that all the work was done with the highest quality. I would use their services again in the future.

The work was done in a timely manner but needed two additional service calls before it was acceptable. The appointment for the estimate was delayed because the owner/manager could not find the house/address. It was odd because he actually lives around the corner from his own home! There was an issue with electrical. The city inspector found the problem and it was corrected within three days. Then the AC soon stopped cooling even though it was running often. This went on for several days and when I called for service it was delayed one day because of a communication glitch. In the end it was satisfactory; however, previous experience with this company showed low quality work and corrections were also needed twice before it was satisfactory.

I have them twice a year. I have a contract with them that covers the price and I pay them every two years. If we call them for any reason, they've been here in a heartbeat. We had a lot of trouble when we first moved into this house. After few months they came out and checked it but we had problems after problems but they did not charge a cent until they got it fixed. They came on weekends but didn't charge us until they found what the problem was.

We have a contract with them to come out twice a year. They have always been really good and fair. We had some problems once with the furnace and they never charged us until they fixed it, even if it was on the weekend. They are responsive. We just like them.

We had a slight wait for the company to receive the equipment, but, within a 24-hour period, we were back in business. We have been dealing with this company since November of 2007, as they check our HVAC system in the fall and spring to ensure everything is o.k. Last year, around Christmas time, we had a problem with the furnace deciding ot stop operating at the most opportune times and each time we called, usually on a weekend, the company was very prompt in responding. It did take several attempts to correct the problem, but it was finally resolved. We have found that the company and each of the staff members, includeing the office personnel, are reliable hones, sincere and completely trustworthy, It is a pleasure doing business with Greeley Furnace.