Peterson Plumbing & Heating

F feels pretty generous. I called Thursday looking for a simple HVAC inspection in Montrose which they said they had no trouble servicing. I inquired about pricing & was told 129 EACH system and they would not charge the 59.99$ dispatch fee. I was given a 12-2pm window on Monday. Raymon the tech calls at 12:34 pm already inside the appointment window to let me know he needs to “ cancel or reschedule” according to his voicemail. He’s stuck in Fruita & cannot arrive in Montrose until 2:30. Ok. Unprofessional and inconvenient since there are 2 households and 2 real estate agents involved in moving the time window but ok... life happens. I communicate exactly what I need again since clearly they are not super organized. The tech says to email him my info and he will call for payment when he’s done with the job. I text the tech my email and my phone rings again. It’s the office. The tech had called to let them know I’m “ requesting more items be done”. And payment must be received in the next 15 minutes or they won’t show up?! Ummm okay Robin, the most rude owner I’ve ever spoken to. No wonder you have a 4.2 rating. You interrupted me 3 times to tell me what I hadn’t scheduled. I’m aware of what I scheduled. Listen to the calls, I’m sure you record and realize your dead wrong. I scheduled both services and tried to pay. My mind is complete blown at what an unorganized, incompetent hot mess this place is. I also love that you Robin threatened to sue to me leaving a review. Classy business owner. You argue with your customer, interrupt them and maybe if you ran a better business you could afford to pay someone with some customer service skills to answer the phone for you.

Well the master plumber was great did good work, but he keep asking me to sign things just wanted the work done so okay. By the time it was all said and done it was 305.00 a hose bib. Wow 618.00 oh I gave you a 65.00 discount, So only 5xxx just paid the bill what could I do.

I was not too pleased with them. They did alright, but they left a mess behind themselves and they tore up the entry way into the ceiling. They had to take it out, but when they replaced it, they just, it looks like sh*t. They just drilled the boards in and left. And they've gotten a really bad reputation the last ten years or so. I think if they were professional they would have cleaned up after themselves a little bit better.

Responsive and punctual. Pricing quotes very high for work performed, proposed cleaning and replacement estimate.

Came out looked at heater for 10 minutes and quoted 1000$ for new mother board, called someone else and paid 900$ for completely different parts! Way overpriced and absolutely no knowledge of what was really wrong or wanted to screw us out of money, shouldn't have called them since they were so overpriced when they came to replace water heater years ago :(

They provided professional plumbers that put "booties" on their shoes, put down rugs where they worked, wasted no time in locating problem and effecting repairs. I was impressed by their concern for minimizing costs and taking care of my property.

I called Peterson Plumbing today to replace a valve ending for the refrigerator water line. I knew that the old one would need to be soldered off and a new ¼ turn valve installed. Peterson Plumbing dispatch would not provide a quote over the phone but I figured that on the high-end the price would be around $100. After arriving at my house, the plumber spent a good 10 minutes trying to sell me their monthly, unrelated service for $24.95 before looking at the project at hand. After looking at the pipe with a valve, the plumber went out to the truck to write out a quote. About 45 minutes after his first entry to the house he came back and handed me the quote that looked like an essay. I asked how long would it take him to do solder on the new end for a threaded valve and he told me that about an hour to a one hour and a half. The quote was for $443. I rejected the work and paid $49 “dispatch fee.” Peterson Plumbing could’ve easily told me the price range on the phone but I suspect that they didn’t so that they could collect at least the dispatch fee. The quote of $443 for this job was outrageous and the plumber knew it. I later had another professional come and did the entire job… in 20 minutes. That makes Peterson’s rate close to $600 per hour. Outrageous. A total rip-off.

I called Peterson Plumbing today to replace a valve ending for the refrigerator water line. I knew that the old one would need to be soldered off and a new ¼ turn valve installed. Peterson Plumbing dispatch would not provide a quote over the phone but I figured that on the high-end the price would be around $100. After arriving at my house, the plumber spent a good 10 minutes trying to sell me their monthly, unrelated service for $24.95 before looking at the project at hand. After looking at the pipe with a valve, the plumber went out to the truck to write out a quote. About 45 minutes after his first entry to the house he came back and handed me the quote that looked like an essay. I asked how long would it take him to do solder on the new end for a threaded valve and he told me that about an hour to a one hour and a half. The quote was for $443. I rejected the work and paid $49 “dispatch fee.” Peterson Plumbing could’ve easily told me the price range on the phone but I suspect that they didn’t so that they could collect at least the dispatch fee. I felt completely ripped off. I would never call Peterson Plumbing again.

.Peterson Plumbing performed the work in a timely, professional, and courteous manner. They responded quickly to emergency plumbing issue after hours and completed in my furnace and water heater installations quickly and efficiently. They did the job right at a reasonable cost. I would definitely recommend their service.

plumber spent more time trying to sell me overpriced equipment and services than working

It went well enough for me (67 years old) to write a letter of complaint to the company president, with copies sent to the BBB and my local district attorney's office. The tech arrived promptly. Peterson' Plumbing's estimate to repair my system included the cost of replacing two Taco circulating pumps, a mixing valve, an intake valve, draining and filling the system, and cleaning the boiler, all for a cost of $3600. While the tech was out at his truck I checked online the retail price of a Taco pump.....$85.00, but the pump can be repaired by replacing a cartridge at a cost of around $60. Peterson's estimate to replace just one pump.....$622.00. His estimate never itemized the cost of parts and labor but lumped them together, all according to costs in a binder he carried supplied by Peterson. It ended up that I used a local plumber who found air in the lines and a sticking Honeywell valve. Total cost to get my system up and running again....$126.00. Nothing was found wrong with any of the parts the Peterson Tech said needed replacing. and the Peterson tech never found the actual cause of the problem. Peterson's charge of $749 to drain and fill the system was saved because I did it myself in less than an hour. I wrote my letter to the company president and have given him an opportunity to address my concerns, I will quote from the end of my letter: "One can reach one of several conclusions: 1. (The tech) is new and did not understand the prices in the binder. This is hard to believe considering the amount of time the tech spent on the phone with "The Boss." 2. (The tech) or dispatchers have a scam going. 3. This is the norm for the residential plumbing industry. Do all residential plumbing companies vastly inflate the costs of parts and labor. (all except my local plumber who itemizes the cost of parts, and labor and has no fancy website.) 4. Maybe you, as President, are not aware this is going on in your company. OR 5. Peterson Plumbing charges whatever it can get away with, especially taking advantage of the elderly, the naive and those in the midst of a plumbing or heating emergency. (How many of your customers would think to check out the price of a plumbing part online? How many, subtracting parts, question labor costs equaling hundreds of dollars per hour?) I am sending this to you to give you the benefit of the doubt. If you care to respond to justify these figures, and my concerns, that is fine. Without a response, I will just go ahead and assume that your business commits unconscionable and unethical practices and spread the word to my friends and neighbors." No one from Peterson has responded to my letter in 20 days so am I safe in assuming #5 above is the case? The BBB responded but since I was not out any money using Peterson, no record will be made. Bad for consumers, good for Peterson. Do not be fooled by Peterson's fancy website, that they advertize having an A+ rating with the BBB, and rave customer reviews. It is a way to gain a customer's confidence (Think Bernie Madoff) so they never have questioned their vastly inflated parts and labor. If you dare use Peterson to get an estimate, get another from a local plumber who doesn't have a fleet of fancy painted trucks, or a slick website filled with "special offers." As a retired law enforcement officer, this practice is close to criminal, if it preys on the weak. As I stated in the letter, those weak include the elderly, those who don't have a clue about what parts and labor should cost or those standing in water or have no heat in the middle of a blizzard.

Day 1 - Somewhat okay. Scheduled for 8 a.m., didn't show until 3:30 p.m. Red Flag #1. This unit is a roof top mount. Quickly found out the condenser was iced over. Even with "16 years of experience" the tech (nice guy) somehow magically thought it would de-ice in an hour or two. I came back at 5:30, the tech was just getting ready to leave, since "his boss" said he'd send another guy out on Saturday after it had de-iced to figure out the real issues. The tech was genuinely nice, and seemed competent (Green Flag #1), and early on, pulled out his book and show me the cost for de-icing would be ~$180. I told him I was fine with that. He had two additional observations: the interior filter in the house was dirty, and a capacitor on the blower motor was below spec. Absolutely no mention that anything else might be amiss (Green flag is fading...). I personally climbed up on the roof with him and personally observed the AC unit. This very nice fellow also mentioned a brand new unit is $10k - $12k. Day 2 - Saturday. No show. No calls. Tech didn't respond to voice or text messages. Red Flag #2. Office didn't return calls. Day 3 - Sunday. No contact. Day 4 - Monday. The company contacted the tenant ~ 9:00 a.m., said they'd be out between noon and 2:00. Actually arrived about 5:30 p.m. Red Flag #3. Really late, again. Good news - in 72 hours of 90 degree weather, the condenser had de-iced. :-) (probably took 2-3 hours in reality, not 72). They sent out a new tech (Red Flag #4), who called me (Green Flag 1.5), the owner, to ask what the prior tech had done. Red Flag #5. I told him the prior tech had left a write-up and work order with the tenant. "Yes, I have that. What did he do? You mean I have to do all the trouble shooting?" REALLY BIG RED FLAG #6. After 3.5 hours of just turning the system on (no diagnostics), all the tech could tell me was: "Its only providing a 14 degree temperature difference, and it needs nearly $2,200 worth of cleaning. Oh, and a brand new system, which we guarantee for 6 years, is about $13,000." I asked him to e-mail me his detailed quote. Said they have a staff meeting at 6:30 a.m. Tuesday, and needed my direction before the staff meeting. As of 7:00 a.m., still do not have 1) an e-mail, 2) nor a FAX, and 3) nor a phone call. At this juncture, I feel Peterson has only one interest in mind: to badger you into buying a brand new system. Never mind that this system is 9 years old, and yes, in need of cleaning. I asked if there was any mechanical failure: answer, no. I will be looking for someone else to finish the job.

He was polite, punctual, and went out of his way to drain and disconnect water line from swamp cooler and covered it for me. Very much appreciated since I cannot get on roof and definitely do not do ladders!

Called for an estimate to have a valve replaced on my 80 year old fathers water heater. They showed up and told him a new valve would take 4-5 days to arrive. Instead of scheduling the repair out 5 days they convinced him he needed a completely new water heater and overflow tank. Then proceeded to charge him $1600! an 80 year old man who is impressionable and not to mention on social security and can not afford such an extravagant repair when all that was needed was a VALVE!! I will not EVER recommend Peterson Plumbing to anyone unless they feel like bending over and taking it in the @$$!

Did not work as promised. Manager refused to return calls.

was told the whole water pressure system was outdated and needs high pressure system which would cost in upward of 5,000 dollars. Two other plumbing companies disputed this assessment and repairs were only hundred dollars.

They didn't know what the problem was so they estimated a charge upwards of $500 dollars. We said no and called another plumber. It needed a new wax ring and only costs $65 dollars total. Will never call Peterson's again.

I don't want to provide too many details for fear that Peterson will recognize me. The furnace installation was a disaster from the start. Later I found out that this was the installer's first installation. He had no oversight and made a number of significant errors. As the errors became apparent over the next few months, Peterson's approach to correcting the errors was to provide temporary or insufficient fixes to keep their costs down; they did not fix the actual installation problems until I forced them to do so over about three years. Following are a couple of examples of some of the issues: I agreed to purchase a certain furnace, and they installed a different brand; the furnace vent pipe was not sealed correctly as it exited the roof, so outside air could enter the furnace area. When I talked to them about poor solutions for the bad installtion, they generally were combative and angry. I've dealt with a number of different plumbers from Peterson over the years as they tried to fix the issues, and my opinion is that none of them are truly competent. My understanding is that Peterson has a weird salary structure, and I think that causes them to employ the worst plumbers in the area (i.e. competent plumbers will not work for Peterson). I've dealt with their office manager for several years now, and I am very comfortable to state that he has no integrity. In summary, you should avoid Peterson Plumbing. You WILL get screwed if you hire them.

I CAME BY MY 90 YR-OLD MOTHER'S HOUSE TO SEE WHY SHE HAD CALLED A PLUMBER. THE PETERSON PLUMBER HAD GIVEN HER A $500 INVOICE TO PAY. I KICKED HIM OUT AND CALLED HANING PLUMBING WHO CHARGED ME $65.

sales, sales sales,use of scare tactics

I had to get in touch with my credit card company in order to get reimbursement.So after Credit Card companyw;pould not pay 2nd charges - they- maining Peterson's also refunded a goodly portiuon from 1st call.Took from Sept thru end of Dec 2011 to get this cleared up. I WOULD DEFINATELY ADVISE ANYONE FROM USING THEM!!!

My pipes under house were leaking . Came within 20 mins of calling. Very polite Man fixed the problem. Then checked the rest for leaks and found another one with small leak. Fixed everything with 3 hours. Extremely happy with the results.

Guess they thought they could take advantage of an older, single, female and overpriced their work. That didn't work because I didn't hire them, but my extra hot water temperature regulator that was next to the hot water heater, disappeared when they were here for the estimate.

Our overall experience with them was good. Their quality of service was good. They were punctual, and responsive. However, their price is high, and their professionalism is just satisfactory. I also thought that they should lessen the sales talk. I would possibly use them again in the future.

We had an emergency on Thanksgiving that they responded very quickly to. They fixed the problem very quickly. The price was quite expensive.