Inside Story Carpet One Floor & Home

Day one...The man that was supposed to put in the carpet didn't show up at 8 AM when he was scheduled. We found out he was stuck at another job so we decided to pull the carpet up ourselves. We had hired a moving company to help us take out the furniture and put it back when the carpet was done so we had a tight schedule. The carpet layer showed up in the afternoon and was upset we had pulled the carpet and gave it to a gentleman doing work on our fence. The sales man at Inside Story was wonderful and unfortunately isn't working there anymore. Together we designed where the seams would be and the carpet layer disregarded the design and left us with obvious seems in the middle of rooms. We found out from neighbors later that the carpet layer was talking on his phone outside cursing in front of children and everyone else about how he was going to loose money because we pulled out the carpet ourselves and he wasn't going to be able to take our old carpet and sell it elsewhere. We were very disappointed, we bought him dinner and a 12 pack of beer at the end of the day in gratitude for his time. He left and we examined the work and we we horrified. There were seems everywhere and gaps between them. On the good note Inside Story came out and had the carpet redone by a different contractor but we had to pick out a different carpet. The original purchase was a carpet with a Scotch Guard protector, 25 year wear protection and life time stain warranty. I have had the carpet cleaned professionally twice a year by the company Inside Story told me to hire and our carpet has stained worse than the less expensive carpet that came with the house. We don't have children and take our shoes off when we come in the house. The purchase was 3 years ago and some stains won't come out. Liquid spills here and there. Liquid sunk right in instead of balling up like the first carpet they installed. I contacted Mike Jacob, the owner of Inside Story and told him about my concerns, provided receipts of carpet cleaning and heard nothing from him for months. I have called three times asking him about the warranty and he told me the carpet company Mohawk still hasn't returned his phone calls. I spoke with him today and his records show the original carpet, not the final carpet we have now. So not only is there no record of what I ended up with, he doesn't know who to contact about our warranty. And if I wanted to replace the stained carpet he doesn't know what he sold us in the first place. I told him "So I guess I'm screwed" he replied "yes". I will not buy fro this company again and I definitely do NOT recommend this company!!

The project began with carpet selection. There were many choices and options to fit what we had in mind including our budget. We received professional and helpful advice. The carpet installation began 8 business days later. The installer was professional and meticulous. The installation was challenging due to the pattern, but the installer was adept at matching the seams and pattern. The installer kept us apprised of each step and answered many questions which we appreciated. The company called the next day to make sure we were pleased. We are!

This statement summarizes our experience with Carpet One: crude installation and rude customer service. Carpet One’s customer service was fine until the work started, then we discovered the truth. Both the vinyl installer and the carpet installer complained of poor communication from Carpet One. When the carpet installer arrived, we reviewed the work to be done and he stated that he was not informed by Carpet One of the scope of the work and that the work would take two days instead of one day. When we complained that the vinyl installer knocked paint off the wall, broke tiles in the bathroom, and left adhesive on the wall, the door handle, the door glass, and the door jamb, the Carpet One response was “you have to expect some things like that.” When we complained that the vinyl installers permanently bent the leveling feet on the refrigerator when they moved it, the Carpet One salesman accused us of lying about the damage. The vinyl installer did a very poor job of cleaning the floor before installation. We found several lumps under the vinyl after installation, and the installer’s solution upon his return was to pull up the vinyl and remove the biggest chunks and to try to mash the smaller lumps by hammering on them through the vinyl, which did not work. In summary, this was a truly horrible experience, and we suggest simply avoiding this company.

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Installer was on time and did a very good job in a timely manner. Was very satisfied with the job that was done on a rental property I own in another town.

No problems would use this product and store again

Everything went great. Before the purchase the salesman was very helpful in guiding us through the best flooring for our needs. He actually talked us out of a and quot;newerand quot; high tech product that probably cost more than the product we purchased. ( Sometimes new doesn't always mean the best.). We were on a tight schedule for a construction project and they really stayed within the time restriction. We've had the floor for about 6 months now and I couldn't be happier with our choice.

What a great company. The person who measured our house found that the measurement made by a competitor was for 20 square feet too much, so Inside Story/Carpet One saved us almost $200. In addition they were responsive to our request for an experienced installer. Their installer was excellent! He did a very nice job, he kept everything very clean, and he explained things that we had questions about.