Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Good Shepherd Carpet & Upholstery Cleaning

4.4(
24
)

Carpet Cleaning, Carpet Sales and Installation, Unfinished Carpentry,

... +1 more

About us

Additional DBA Good Shepherd Flooring INC.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Floor & window covering sale/ installation, carpet, pad, ceramic tile, wood, wood laminate flooring and Hunter Douglas, Graber, Comfortex, Carpet cleaning, and restretching/repair.

Amenities

Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.424 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
21%
3
4%
2
0%
1
8%
Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Write a review
Showing 1-24 of 24 reviews
Jason B.
01/2021
3.0
carpet cleaners
  + -1 more
Showed the person who came the three rooms I wanted cleaned for the quote of $125 that I was given. When I received the bill I was charged for $185 for three rooms, the living room abs a hallway! Not happy
Description of Work: Carpet shampooed
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$185
Dawn M.
06/2017
4.0
carpet cleaners
  + -1 more
this is a local company and everyone I interacted with was very pleasant and professional; the only problem is the carpets smelled terrible when the technician left and weren't as clean as they were when I had another company do the same job 9 months previously and there weren't stains that were any different (I had some pet stains from a sick animal).
Description of Work: carpets cleaned and a seam mended
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Carol C.
01/2017
5.0
carpet installation
  + -1 more
Great very pleased.
Description of Work: carpet whole house
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
michele L.
09/2016
5.0
carpet cleaners
  + -1 more
We like the quality of their work and their timeliness.
Description of Work: For carpet cleaning, we first used Good Shepherd for our church.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
michele L.
09/2016
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
steve J.
07/2016
5.0
carpet cleaners
  + -1 more
They were able to come on very short notice because another carpet cleaner left us high and dry (Swiss Pro no showed, no called). Went very well.
Description of Work: Carpet cleaning - whole house
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
ARTHUR S.
06/2016
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christina H.
08/2015
1.0
carpet cleaners
  + -1 more
Do not use this company. They admitted to selling an inferior product after the fact claiming "it was all your budget would allow". In fact, the budget allowed for substantially more, but they insisted this was a great option. Then the installation was laughable -- the flooring wasn't even adhering to the subfloor and it was cut crooked. They agreed to a second installation, but it was as bad as the first. At that point when a refund was requested they said the buyer was a "scam artist". Absolutely awful product, ridiculous installation and horrid customer service.
Description of Work: Installed kitchen flooring.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
Response from Good Shepherd Carpet & Upholstery Cleaning
Just a few facts. 1. The aforementioned review was created by a third party which was NEVER present at any of the job or conversations between buyer and seller or installer. 2.First refund of product minus underlayment of flooring was refunded and thru back in sales persons face. 3. After several meetings with installer, owner and sales a refund was offered and accepted. 4. Now this customer has a brand new underlayment that they can use for any future flooring they choose. Good Shepherd Flooring made every possible attempt to satisfy this customer and we were unable. We at Good Shepherd love to take great care of our outstanding customers. Unfortunately having made several attempts to satisfy this particular customer was not sufficient. An appt. was arranged then canceled by customer and a refund was requested and given which was cashed. Again This review has been generated from a third party whom we had no contact with through out the entire process. Materials used in this project are and continue to be our go to products and have many satisfied customers. We have no complaints on the chosen material. We believe this is a case of buyers remorse and unfortunately we were not able to make the original customer happy. Sometimes it is impossible to please. We still stand by our products and will go to bat for our customers as the need arises.
Gwen H.
06/2015
4.0
carpet cleaners, carpet installation
  + 0 more
unknown
Description of Work: They are carpet cleaners. They cleaned the carpets.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Nancee P.
05/2015
5.0
carpet cleaners
  + -1 more
Great. Was able to get most of the crayon stains out of the carpet. Very professional service.
Description of Work: Clean carpets for a modular rental
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Darlene A.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: new wood floors install
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$32,000
Debbie S.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets . It went very well. They pretreated heavily traffic areas. It went very well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Karen K.
10/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Very professional and on time. The carpets definitely looked better, although I don't think it helped the "dog" smell much!
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Karen B.
08/2013
5.0
carpet cleaners, contractors
  + 0 more
After having one of the large chain hardware stores come out and give an estimate, we were told that shutters could not be done installed in our office. There is a built in desk that extends to the window and it would call for some customizing of the frame.) The installer from the big hardware store wouldn't even talk about options. (I would say that he didn't want to go to the effort it would take to make things work.) Then we called Good Shepherd. They came out, took a look and said, and quot;Sure, we can do it! and quot; We now have beautiful plantation shutters that are great quality. The shutters were ordered and came in right on time. The installer was very courteous and cleaned up after his work. The shutters look great. Couldn't be more pleased!
Description of Work: We wanted plantation shutters installed in our office.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Joanne M.
07/2013
5.0
carpet cleaners
  + -1 more
They cleaned my carpets and moved the furniture and put it back in place. I have a lot of carpet and some of it wasvery dirty and it looked nice when they finished. I had them put scotch guard on all the carpet.
Description of Work: They cleaned all of the carpets in my house and did a very good job. I don't remember what I paid.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Bill W.
01/2013
5.0
carpet installation
  + -1 more
The entire project went smoothly and on schedule. Shop around, but we think you'll find this locally owned store a good option.
Description of Work: I don't understand why this company has been rated so low. Ed [one of the owners] came to our house to take measurements after we had selected a cut pile product. He had some good suggestions re a spiral stair and entry area. The installers [who work for two carpet vendors] were here promptly and did a fine job laying carpet in an old house with some door transitions. After several months we have no problems with seams or the carpet quality. This victorian restoration took five years; I am particular. Maybe something is going on that I don't know about, but I do know that a company can't stay in business long with bad products, bad service, or the possibly influenced reviews on this site. I plan to shop this store when we start on the basement.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Cynthia R.
01/2013
4.0
carpet cleaners
  + -1 more
It went well except the cleaner they sprayed on the edges of the woodwork (why they did this I don't know) removed the paint on the wall in places. I'll have to touch up the paint in some rooms come spring when I can open the windows. They were able to remove some red jello stains that I thought were going to be with us forever. Carpet looked and smelled clean. It took about a day and a half for the carpet to dry completely.
Description of Work: Steam cleaned the carpet in 2 bedrooms, a hallway and the living room.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
SHAWN K.
07/2012
5.0
carpet cleaners
  + -1 more
They were very good. They were professional and on time. I was pleased with the work.
Description of Work: They did some carpet cleaning for us.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
rose K.
04/2012
1.0
carpet installation
  + -1 more
we are now in a position for an attorney Don't believe your estimate don't believe they will do the work as noted nor with the product they say they will use do not expect them to guarantee their product or their quality or lack of workmanship This Company is dishonest. I know I sound very emotional. I have been but now it is just I cannot believe I am the only one and if I am I would think they would be treating us better and more respectfully. In the event I am not just a statistic and there are others as frustrated as we are I sure would like to prevent at least one other person from living out our nightmare.
Description of Work: we purchased flooring on sale. We were not ready for the install and the salesman said they would cut the correct amount needed AND they would put it aside until we were ready. This was not done and they sold the same flooring to someone else, Then they gave us two end of the roll pieces from two different lots two different colors and the flooring was damaged never said a word until it was all glued down. We had them out three times before they started to job to be exact on what needed to be done to prep the floor right. Then they did not do what they said would be done, when I called to say I think there is a mistake I was cut off and told THEY WERE the professionals and THEY knew what needed to be done and I am not to question them as a result the floor was not prepared properly. AND they would not stand behind this and forced us absorbing the cost of material and labor to fix the floor so that we could start over. Our quote was for a soft pressure adhesive put they used an acrylic so now the flooring would not come back off without destroying the sub floor they also applied it with a trowel instead of a roller. The store just keeps passing the blame and we are stuck in the middle. Now we need a new floor and they want to make it right, but they made most of the same mistakes all over again and want to pass the cost on to us. What should have been a two day install on 03/13 it is now April 17th and it is still a mess. AND now the salesman wants us to pay for the new flooring. If you want to do business with them beware: The salsman K.C. will tell you whatever you want to hear to make the sale. No communication with the install dept. Invoices have no details which resulted in a he said she said senario Salesman deliberately cheated us hoping we would not notice and when called on it lied to us and his boss several times about cost(s) and charges. Also over charging double charging charged for more floor than send to job over charging on sales tax They do not stand behind the quotes or their work nor are they able to fix their mistakes without making more. The owner laughed at me and hung up on me when I told him for the final time how upsetting this has been
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Response from Good Shepherd Carpet & Upholstery Cleaning
Hello, My name is Kyle; I was the sales representative working with the member throughout the process of the vinyl installation. First off, I would like to say that I am a very honest and up front with every customer and or person that I interact with everyday. The co-workers of Good Shepherd also take pride in retaining this reputation and many of our clients would concur. I worked with the member in our showroom, by showing her our vinyl that we had in our inventory. The member and her husband purchased the vinyl, but had made future plans for the installation, so I assured her I would place a hold the vinyl she had purchased until the date of installation, and I did just that. At the time installation, we had the proper square footage necessary for the member's job. It consisted of two roll balances, of the same dye lot. However, as one of the vinyl rolls was installed, there were shading flaws that could be noticed from different angles. The member also noticed spots in the sub floor that had give to them, these issues were not noticed by the installer or by the member during the multiple week span of living on the bare sub floor leading up to the installation. Once we acknowledged this issue, I promptly went to the location, with the owner of the installation company, to address the problem. We were instantly met with a nearly uncontrollable outburst by the customer. When we finally calmed her down, we went over the options to either replace the vinyl and fix the sub floor, or to refund all of her money back and part ways for another company to complete the work. She decided to pick a different vinyl from the samples we delivered to her home the following day. Also, after the owner had a discussion with the member, she had decided to replace her sub floor. The day after the material arrived in our warehouse, our installer promptly returned to the home and completed the installation according to plan, with a glue that was recommended. As far as the invoicing and product cost went, the initial invoice had prep work listed as, “To Be Determined” on it. The sub floor was in very reasonable condition and needed little prep work done to place the 150 gauge vinyl over it. I did not initially recommended a sub floor, in order to keep her costs down. We did not force her to absorb any additional costs other than what was pre-discussed and agreed upon. Absolutely no part of the original vinyl was absorbed by the customer; all money was refunded and placed toward the cost of the new vinyl. Also, all costs that the member incurred had been done at our invoice, in order to attempt to reach customer satisfaction. There was absolutely no double charging or “he said she said.” The first invoice was very simply voided, and all of the funds paid were transferred over to the new invoice. The member was actually charged for LESS vinyl than what had been used on her floor, with absolutely zero adjustments made for this additional square footage. There was also 12 foot of stair nose material and labor that had been done complimentary, to her satisfaction. I will be the first person to say, that this job did not run as smoothly as possible. But when the problems arose, we did everything in our power to correct the situation, and we more than did so by incorporating the owner of the Good Shepherd, the owner of the installation company, and myself, to fix any issues the customer had. The post was done prior to the job being completed, and I can assure you that the job was completed correctly and to the satisfaction of the customer. We also stand by and warranty every job we service. Good Shepherd works daily to maintain our excellent reputation and an A rating with the Better Business Bureau. We genuinely take pride and care for the needs of our customers. To be attacked untruthfully is incredibly unfair to all parties involved in curing this unfortunate situation.
david J.
03/2012
5.0
carpet cleaners
  + -1 more
One of the guys is great with customer service and he makes sure that everything is clean. He will come back if there is a stain that doesn't come out. He is very thorough. I was really happy with them.
Description of Work: I used Good Shepherd Carpet & Upholstery Cleaning for carpet cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Cherrita W.
03/2012
5.0
carpet cleaners
  + -1 more
Good Shepherd Carpet and Upholstery Cleaning were on time. They were professional. They got the job done. They had the correct equipment.
Description of Work: Good Shepherd Carpet & Upholstery Cleaning cleaned my carpets.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Victoria B.
02/2012
5.0
carpet cleaners
  + -1 more
They cleaned the same amount of rooms as our previous carpet cleaner, 5 rooms. I will absolutely use them again in the future. I rate them highly.
Description of Work: I used Good Shepherd Carpet & Upholstery Cleaning to clean my carpets.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Janessa S.
11/2011
5.0
carpet cleaners
  + -1 more
He was punctual, service was completed quickly and looks/smells great.
Description of Work: Had 4 rooms and one hallway cleaned.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Marilyn A.
07/2009
4.0
carpet cleaners
  + -1 more
They didn't put back the furniture. My husband wasn't happy about putting it back. Some of this was very heavy. They did move the sofa's back, but they weren't moved very far initially. He had to bring in my floor standing jewelry case, which is heavy. A number of other things, chairs, needed moved too.
Description of Work: The cleaning of the carpet was great.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$254

    Contact information

    598 Northgate Dr Ste A, Grand Junction, CO 81505

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    11:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Carpet Sales and Installation,
    Unfinished Carpentry,
    Air Duct Cleaning

    FAQ

    Good Shepherd Carpet & Upholstery Cleaning is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    Saturday: 11:00 AM - 4:00 PM

    Good Shepherd Carpet & Upholstery Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Good Shepherd Carpet & Upholstery Cleaning does not offer free project estimates.
    Yes, Good Shepherd Carpet & Upholstery Cleaning offers eco-friendly accreditations.
    No, Good Shepherd Carpet & Upholstery Cleaning does not offer a senior discount.
    Yes, Good Shepherd Carpet & Upholstery Cleaning offers emergency services.
    No, Good Shepherd Carpet & Upholstery Cleaning does not offer warranties.
    Good Shepherd Carpet & Upholstery Cleaning offers the following services: Floor & window covering sale/ installation, carpet, pad, ceramic tile, wood, wood laminate flooring and Hunter Douglas, Graber, Comfortex, Carpet cleaning, and restretching/repair.

    Contact information

    598 Northgate Dr Ste A, Grand Junction, CO 81505

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    11:00 AM - 4:00 PM