Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
30 years of trusted experience
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Description of Work: I went in to find out why my computer was "hanging up" when I used Skype. The GEEK SQUAD person I spoke to didn't even know what Skype was, had never heard of it. Not much of a Geek. They were unable to figure out what the problem was, the same problem occurred when I got the computer back. I paid $200 for absolutely nothing, provided by people who seemed to know less about computers than I do. I have to say, though, that this was in Grand Junction, CO. I have used other Geek Squad services in Denver and it was great.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$200
Kim F.
07/2012
5.0
appliance sales
+ -1 more
We needed a refrigerator no more than 68 1/4" tall. We found one exactly 68" tall, purchased it, arranged for delivery. The two men who brought it out were great. They took the fridge out of the truck and unpacked it, then we measured it before taking it inside. It was 1/2" taller than the one in the store, and therefore would not fit. They loaded it back on the truck and took it back to the store. VERY POLITELY. They didn't give me any trouble about it, and were professional and really nice about it.We went down to the store (45 miles away) and told them about the problem, and they offered to get us something else instead. We decided we really liked this one, and that we would hire a contractor to "fix" the area the fridge goes into so we could use this one. We did, called Best Buy for a second delivery, they brought it out, installed it, made sure everything was working properly, and did this at no additional charge for the second delivery. They stored the fridge at their facility for an additional week while we had the work done. Everyone we encountered was absolutely great about this.
Description of Work: We purchased a refrigerator. They were great in the store, helping us to find what we needed, had a flat fee for delivery and hauling away the old refrigerator. Some stores (Sears) charged by the mile for delivery, and additional for hauling the old one away & hooking up ice maker. Best Buy's delivery fee included everything.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
David R.
04/2012
5.0
tv repair
+ -1 more
I have a T.V. that the bulb went out. Went on to Best Buy online and purchased the bulb online and saved myself $100. They saved me a lot of time and money.
Description of Work: I needed a bulb for my T.V. and Best Buy had a online parts store that I used.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Cherrita W.
03/2012
4.0
tv sales
+ -1 more
The shopping experience at Best Buy Solutions was easy. Their prices are competitive.
Description of Work: I bought a plasma television from Best Buy Solutions.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$1,000
Micah R.
09/2011
1.0
electronic repair
+ -1 more
They will tell you the black tie protection plan covers dropping the phone, but then when you try to get it replaced after your 20 month old son drops it, they will refuse. They did offer me a gift card for $80 on a $169.99 phone plus the $20 something I spent on the black tie protection plan. Not a good deal in anyone's eyes.
Description of Work: I purchased a cell phone and their black tie protection plan and they are refusing to honor the protection plan.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$169.99
David W.
10/2010
1.0
computer repair
+ -1 more
Horrible service as they partitioned the hard drive in such a way for the operation system that it could only hold the operating system. They mad it so small that not even updates could be utilzed as there was no room on this partition. They made the computer more non-functional then it ever had been then refused to correct what they had done unless they got another $300. Tech with another company repaired it in about an hour and it is working better then ever.
Description of Work: Was supposed to repair a users computer and make it functional.
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*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Electronic Gadget Repair,
TV Sales,
Computer Repair,
TV Repair,
Computer Sales,
Stereo and Home Theater Systems,
Camera Repair,
Auto Radio Service,
Appliance Repair
FAQ
Geek Squad - Best Buy is currently rated 3.3 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.