Comfort Air

Description of Work: Nothing at all

Description of Work: Repair of Air Conditioning

Description of Work: The heating system and tankless water system installed by Comfort Air seem to be very efficient - my issue is with the furnace manufacturer (Lennox) and the owner of Comfort Air. There were two rebates available on the purchase of our new furnace - one from the manufacturer, and one from our energy provider. It took a number of phone calls and emails to get information from Mr. Dehart so I could complete the application for the energy company rebate. Finally got all that done and received the rebate for $50. The second rebate, worth $200, was from Lennox. From the beginning Jim Dehart said he would submit it for us. After checking with him several times over a period of 4 or 5 months he finally said that he had submitted it but Lennox wasn't replying and would we like him to pay the $200 to us and he would continue the battle w/ Lennox? Since he seems better situated to deal with his manufacturer, I said that would be much appreciated and yes, we would take him up on that offer. That was back in January, '10 and guess what?! No rebate check from Mr. Dehart. No further comments, zip. We lose $200 but he has lost our trust and good will. I emailed him that we would not do further business with him or Lennox and never heard another word. When we made the payment for the furnace and new tankless water heater I wanted to pay with a credit card to take advantage of mileage points. I was informed that there would be a 3% penalty if I used a credit card. On more than $7K that's a chunk, so paid with a check. Don't cc companies frown on such a practice? There was also the issue of some fine tuning on the furnace -- it made a whistling sound at start up. We made arrangements to leave our front door unlocked so one of his workers could go in and check it out. That never happened either. It's finally stopped whistling on its own, but the bad experience and lack of good service after the check cleared has left us with a very unpleasant memory about Comfort Air, Lennox and Jim Dehart.