Bresnan Communications

I'm not happy with Charter as I am not getting my money's worth. I'm paying over $120.00/month and some TV channels and internet aren't that great. Way to expensive! People just joining get service for 29.95 per month for what I am getting. They get it for over a year and mine just goes up and not just a little bit. I'm on a low fixed income so can' afford much for entertainment. My biggest thrill is going to the VA for my flu shot and to have my blood pressure taken.

They're now Optimum, or Charter...I can't keep up. Anyway, I've used them (very happily) since they were Bresnan. Our most recent encounter was when the TV cable at my Dad's house refused to cooperate. They tried to help on the phone. When that didn't work, they sent someone out first thing in the a.m. and the problem was taken care of. They've always been speedy like that, in my experience. And friendly. And polite.

unknown

around 5 I called to see where the installer was then they told me I was not on the schedule then they called me back and said oh yes I will get a tech there right away then two guys showed up looking like they just got out of prison and did not know what they were doing the box in the 2nd room did not work for more than 15 minutes after they left I called and they said sorry you will have to wait for a week before we can come replace it

An excellent service visit, no surprises or disappointments at all. The only complaint that I have is all the hidden fees. When i called to order I was told my bill would be $89.99 a month well now its $135.99 a month because I was not told that they charge a fee to use a digital recording system, that only works in one room. And that each room would require an additional fee for another cable box. Other than that the service is good, the internet has a few burbs every now and them as well as the cable but that is to be expected from time to time. .

unknown

They installed my modem incorrectly, and it took months to get it fixed, and even then that was by accident, and during those months I was insulted by their "help line" people, ignored generally, and rudely dismissed. I wrote an extremely nasty letter when they finally got my installation correct, and they did offer financial recompense, which I declined because I was so tired of dealing with them. Once they had fixed my problem, I had no further complaints other than the lack of choice (and of pricing) in high-speed internet.

I had several problems with poor reception of the cable, and a complete loss of internet service. I made service calls at least 3 times over a 1 year time period. The service calls were attended to promptly and the techs worked hard to fix the problems, but eventually I was forced to drop the internet service altogether. I never had reliable internet, and service was very rare. The techs did their best, but I believe the service to my area was not capable at providing reliable service to my area.

Great! Usually when a company gives you a 3-hr time frame for when they should be there they show up in the 3rd hour. Bresnan has been very prompt - within the first hour. Their tech support over the telephone is also prompt and professional. I only use Bresnan's cable internet, but I'm very happy with their service overall!

Great! Usually when a company gives you a 3-hr time frame for when they should be there they show up in the 3rd hour. Bresnan has been very prompt - within the first hour. Their tech support over the telephone is also prompt and professional. I only use Bresnan's cable internet, but I'm very happy with their service overall!