Brand Source Appliance Service & Repair

my husband and i lost 540.00 and a 400. 00 delivery fee so that is something we can't get back that is why don't go with this people they are rip offs and they will leave you in tears and you penny less

Our dishwasher broke in August of 2011. We called for service and this company replaced the pump assembly on 8/18/11. Within two weeks the dishwasher stopped working. We called for service over 10 times and despite dealing with several different people the dishwasher was never repaired. There were two separate dates I took off work for service calls and the repair tech did not show and did not call. After one of these no shows, upon calling the company the phone representative informed us the "repair ticket" had been closed as the dishwasher was "repaired". At another time, upon calling the phone representative informed us it was our responsibility to contact the manufacturer of the dishwasher to ensure warranty coverage for the dishwasher. When we called the manufacturer, they assured us that that was not the case. Ultimately, on December 29, 2011 the manufacturer referred us to a different repair service in order to get this machine repaired. Over four months and they never did fix it.