Deck Doctor Llc

Replaced our front deck last spring. In comparison to what it looked like originally, it is way better. Took twice as long as they estimated and the price creeped up incrementally, but hey, typical contractor. Now for the bad part...one of the boards they used was notched in multiple places leaving a splintered edge for any barefoot walker to injure their tender toes. Another board started peeling almost immediately and at best needs sanding and refinishing. At worst replacing. I called and they told me they had no way of knowing that the boards were bad when they installed them. Somehow that didn't help with the fact that the boards are indeed bad. I complained further to the actual owner. He said they'd come back and fix it this past spring. Guess what I got? Silence. As the other reviews suggest, try someone else if you want quality service and/or someone who knows good wood vs. bad.

Brandon and his team are amazing! They do what they say, when they say, and the quality of work is top-notch. My deck needed a complete overhaul due to rotting wood and poor infrastructure that was also not to code. Brandon worked with me on the budget that I had, offering his expertise and recommendations as to what "absolutely" needed to be done vs. what could wait until Spring. His crew is honest and hard working (who works until 6pm on a Friday anymore!) - both of which are very tough to find. Last but not least, at the end of each work day the crew cleaned up, swept, and hauled away materials. I didn't have to worry about nails, wood, and whatever else all over my driveway at the end of each day, which is also important with young kids. If you are looking for deck repair or a complete deck overhaul, I highly recommend Deck Doctor! Brandon and his team with 25+ years of experience are genuinely good people!

See attached pictures, explains the issues. The owner threatened to lien my property.

Job involved rebuilding my deck because I wanted to install Trex which is much heavier than wood, requiring 12 in. joist spacing vs. 16 in. I also wanted to use my existing metal railing, so Deck Doctor (DD) workers had to build the new deck with exact measurements to the old deck which also included an odd angle on one side. DD workers also had to take down a heavy scaffolding type structure that I had on one side of the deck to hold a sunshade, and then put it back up again in a precise location so it would bump against my deck rollout shade. They poured concrete footings and a concrete pad at the bottom of the stairs which I didn't have before. They also attached a lattice skirt (which I bought and stained). I love the new deck and think they did a great job. Justin, the sales rep, was great to work with, answered all my questions, and gave assurances that they would make sure I was happy with the final product. However, Justin is very busy, so it's helpful to have a bit of patience and a willingness to text. There were a couple of surprises which required more work and more material expense due in part to my change of mind and in part to having to construct the stair support from scratch which wasn't anticipated. This increased the cost so just be aware that the bids can't always anticipate everything. Still, I think the price was reasonable given that Trex is very expensive and was a significant component of the total cost. The DD workers were very respectful, cleaned up every day and kept track of all the details of constructing the deck identical to the old one. My deck dimensions are 18' by about 13'. I would hire Deck Doctor again.

Brandon's crew did a tremendous job of shoring up our older deck (21 year old). They removed and replaced several joists, removed an old staircase from the upper deck to the mid deck and build a replacement railing on the upper deck. Lastly the crew removed a portion of the lower deck and installed new foundations and a four supporting structure to support the weight of the hot tub. The work crew was amazing to watch as they were very professional, safety conscious and their work was top shelf. The even did a great job of cleaning up post work. I could not be more pleased with the results of the work.

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I called for an estimate. I was told they were very busy but the owner would contact me when he arrived to the office that day. It's been over a week and I have not had my call returned.

They did a great job, were professional, friendly, I enjoyed working with them and they were responsive.

Not well. I've contacted them 3 times to get my deck refinished this year. They finished my deck last year, but I cannot get them to come and perform an estimate or perform the work.

Excellent work.very satisfied.

Quality, Quality, Quality!!! Hard to believe since I am the picky women that insists that everything is done perfect, I found that his standards were higher than mine. I came to trust his judgement. If he saw work that was not being done up to his personal standard, he had the worker redo the work. He always returned calls and was in constant contact with the crew when he could not be on the job site. I NEVER felt like I was not his most important job. Saftey, pride in workmenship and clean-up were the standard not the exception. He was HONEST!!! I had six contractors from angies list come and give me quotes for the job. Several could not repair the decks, but woud GLADLY sell me a new decks for the price of my daughters college education. Others quoted me so low that it was clear that when they got into the job and "discovered more rot" , that the price would greatly increase with unforeseen costs. Others would only do part of the repairs and I would have to hire a seperate contractor for the rest of the job. He was honest with how much work my deck really needed!! No homeowner wants the bad news. It was clear that our safety was important to him, rather I gave him my bussiness or not. He was going to make sure I was awear of the extent of the rot. He spent severall hours with me so I could clearly understand the issues and show them to my husband when he got home. For example, I had a stairway that was barely standing. We hardly ever used it so I had no idea that it was so shakey. Not one other contractor pointed out the issue. Understanding of homeowner financial limitations. He took the time to talk about the problems and gave me several possible solutions. He took the time to give me three quotes. Giving me options, I never felt pressured or just being cheep. It was never all or nothing with him. Many of the other contractors were not very flexable. The one thing he would not be flexable on was quality - the job would be done to the highest standards or not done at all. His flexability allowed me to have a trex floor on my back deck yet use the wood railing. Without this option, I could not afforded trex on the back deck. Not one other contractor even offered me this option.

They were very good. Well, I think they are pretty thorough though they didn't sand the stain in the lower parts because you can still see the old stain there. I didn't notice when they're still here but later on saw that, but they weren't bad. It looks pretty good. I thought they were good professionally. They have a fair price.

Bad. Will not ever call them again.

Good

This was a long distance hire since I live in California and the job was in the Denver area. My tenants received the estimate on replacing the entire deck (second story condo) versus repairing. We chose repair since the HoA was not going to reimburse us for a replacement nor a repair. We wanted the deck railing repaired as needed, sanded, and painted and the deck floor boards replaced as needed, sanded, and stained/sealed. The company even came back out for a paint sample to match what was there already. First, they mentioned something about coming out on Aug. 20. That didn't happen. Then they made an appointment to come out on August 23 - no show. I was visiting and waited all day with no call after I specifically asked that I be the point of contact that day since I was paying the bill. The excuse was it was raining at their office and another job site all day - it didn't rain at all where we were at and they didn't call to find out. Then they rescheduled for August 25 - again, no show - excuse: it took longer at another job site than they expected. They finally came out on Aug. 27. The only thing they did was replace the top board of the railing and paint it (not sure if it even matches the paint sample) and replace some floor boards and slap on one (?) coat of stain/seal on top only. The guy came to the door and said they were done for the day. We thought it was strange that they didn't sand the vertical bars of the railing before they stained the other boards. I called Brandon the next morning - he said the job was done. What? "We only did what you contracted us to do." Hello, you're the professional. Shouldn't you explain your estimate better so that the homeowner understands exactly what is going to be done or not done? He said they did explain it to my tenant and if we didn't get the entire story, that was our problem. Their website states that they do a complete walk through of the job at the beginning and the end and don't collect payment until the customer is satisfied. Lies! They didn't do any of it and still had the nerve to send someone over to collect payment the next day. When I called to talk about the poor work ethics, miscommunication, and unfinished (in my opinion) job, I got the runaround from Brandon and my daughter was told via email that they were going to use our situation as a training tool. Very poor customer service from start to finish.

I found Deck doctor on google.Called him and he called back shortly after.he came over and gave us an estimate.the day of the work was important to us and he was able to accommodate us.He did a few jobs , he removed the an old deck , added sections to a privacy wall and renewed an older bench on the patio.all of these jobs were done well.HOWEVER he also powered wash the patio deck ,sanded it and stained it.After the work was done it looked great BUT very shortly after we noticed that the color of the wood was fading and the deck looked tired , as if a cloud of dust was on it.We thought it ws dust so we swept the deck a few times and washed it , But the luster and the nice look was gone ! We contacted Dr. Deck and told him about our disappointment.He said he will call us back with dates of when he can come over , but he didn't call back and I had to call him again to set up an appointment.He came over an told us that in his opinion the deck is beautiful.he told us that the deck wood that was used was meant for inside a home and not an out side a home and that is how this deck will look like, he also said something about the moisture under the deck that makes it look like that.that if we wanted a shiny deck , he doesn't provide this service .We were very disappointed to hear that as this was the first time we heard that this is what the deck will look like .Had he communicated with us in the first place , we may have made other decisions and not spent so much money just in sanding and staining.The work we though we were going to get , we did not get and the deck only after 2 months looks old and tired.We then asked him to recommend a product that maybe can clean the wood and he could not recommend a product. We parted very upset we will not recommend him to any one .

We had a great experience with this company. Our sad looking deck now looks like new and we can't wait to enjoy it this summer. They were prompt, professional, did great work, and were true to their estimate. We would definitely use Deck Doctor again. Thanks for the great service!

Everything went really smoothly. We would definitely call them again!

They were extremely knowledgeable. Their prices were extremely comparable. They did great work. They were quick and easy. The supervisor was very easy to deal with.

GREAT PEOPLE! WORKED VERY FAST - VERY FRIENDLY - VERY COMPETITIVE IN PRICING! QUICK RESPONSE TIME - FINISHED RIGHT ON SCHEDULE! WOULD DEFINITELY USE THEM AGAIN!