Elite Service & Refrigeration

Went great. Didn't take very long at all. Kyle knew what he was doing and was very professional.

It started off great. He called me within 15 minutes of my Angie's submittal and said he could be there that afternoon. He also stated he was familiar with the problem with my Samsung since he fixed 8 or 9 with the same problems( Samsung class action in progress). So I hired him without checking others since he was highly rated on Angie's (my bad). First problem, about 4 that afternoon he calls and can't make it and he would be there tomorrow. He shows up late afternoon the next day and proceeds with the repairs which were as he had thought and puts everything back together. Since it is a refrigerator, we had to wait until the system gets cold again so he leaves. Second problem, the next day every thing seems to be working fine except the icemaker. Since it was a Saturday, I decided to wait until Monday to see if it starts or we can get it working. It doesn't so I give him a call and he gets all defensive stating he hadn.t worked on the icemaker. I tell him that it had worked prior to the service and that it was text book of the problems with Samsung's as outlined in the class action suit which he had told me about and what he had fixed. He made no offer to check it out to see if the problem was something simple like a loose wire.

Our ice maker was repaired without having to order a new one. Very pleasant transaction.

Called and made an appointment but he didn't show up at the appointed time. I called and no one answered but within a minute or so I received a call from his assistant and she told me that he was running behind and asked if he could come later. I told her that was fine but he called and told me could he come on another day and I agreed but he didn't show up on time on that day and called me a hour late to tell me he will see me in 15 minutes. I wasn't home when he called me a hour late so the job didn't get done by him! He had a very ' whatever' attitude about the whole situation!

Great! Work was efficient and the price was exceptional.

It went well. I would use their services again.