Rex's Plumbing & Heating

Luke and Augi showed up on time and were very professional. Work was completed quickly and for the quoted amount. I even added a item to their work order while they were here as I wanted to make sure all my plumbing was done. The whole team was very communicative from calling to schedule work to letting me know when they were en route, to what needed to be done to the house for them to perform the work (i.e. turning all the water off) Would highly recommend!

We had a terrible experience with Rex's Plumbing & Heating in Fort Collins. We suffered a house fire in October 2015, lost our home and our possessions, and we were under-insured on both. While rebuilding, we had Rex and Levi come to the house and install a floor drain and ejector pit in the basement slab. We asked Rex for an invoice and they gave it to us on May 20, and we quickly paid them on June 3. During framing, we talked to Rex about bidding the plumbing on the entire house. He walked the job with my husband, and everything was going okay until we said that my parents bought our plumbing fixtures for us. Rex got angry that we weren't buying our fixtures from his supplier so that he could mark them up for profit. After that, we called and emailed multiple times giving Rex plenty of opportunities to provide a bid to do our plumbing. (He could have raised his rates a little to cover for his supposed profit loss on fixtures but guess he didn't think of that). Almost a year later, we are trying to get a bank loan to finish construction. From March 5 to April 17, we have emailed and called Rex multiple times to get a lien waiver for the bank. It might seem like a silly exercise for $382.00, well beyond the statute limits on filing a lien, but the bank wants it. Rex won't provide it. That's a dilemma. When my husband showed up at Rex's office this afternoon, Rex told my husband he would not sign the document and to get off his property (several times). He said it was because we were nit-picking his purchase of fixtures and that we took his free time to walk the property. (I thought that was what contractors do all the time - walk job sites, bid, and win/lose the jobs). We might scratch our heads and wonder about the definition of passive-aggressive. If you call Rex's and get to voice mail, it says "have a blessed day" maybe because he claims to be a Christian. We might scratch our heads and wonder about what it really means to be a Christian. At the end of today, my husband and I feel "blessed" that we did not hire Rex to do the plumbing on our home.

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every job has always turned out well with very fair pricing

Quick, Efficient. Friendly.

When I first called the company, we were unable to get them scheduled to come until a week after the call. The lower and quot;responsivenessand quot; score is because I felt that that was not as responsive as I have generally found other companies in getting work scheduled. The individual from this company arrived on time and did repair our fireplace. My problem with this company is what they eventually charged us. This ended up being a simple repair, where a part was broken and needed to be replaced. First, they tripled the charges for the part. They left the packaging of the part and I looked it up on the internet (prices ranged from $25-30 but I was charged $75 for the part). Second, this repair could have been completed in an hour, but this guy made delay after delay to double the labor charges and stretch it to two hours. Once the part was identified, he told me the only place he could get the part was at a store way down by Fort Collins airport. He left and then after about 15 minutes he came back and said oh, maybe he might need to replace another part (no, he didn't need to do that) and he came back to get the part number. Then he left again and was gone about 45 minutes, and when he came back I watched him test and re-test and re-test the part that had already been identified as needing replacing (huh?), before he finally replaced it with the new part. BTW, I found the part on the Home Depot website and altho I didn't check our local store to see if the part was there I am assuming it was there because it was listed on their website. Home Depot is a very short 1.5 miles away from our home. Don't understand why I had to pay $95/hour for this guy to drive way down to the Fort Collins airport to get a part that seems to be available at Home Depot just a short distance away. I think the two trips were excessive charges that we ended up having to pay for. Isn't it amazing, but when he f-i-n-a-l-l-y finished it was two hours. I feel we were over-charged an hour of labor ($95) and overcharged for the part. Also, BTW, after he wrote up the bill, he told me, oh by the way the pilot light and quot;auto lighterand quot; didn't work, and that if we needed to light the pilot light we would have to use a match. He showed me that the pilot light was supposed to automatically light from a button underneath the fireplace, but that the part didn't work. Not sure why he didn't repair this if he noticed it didn't work, but I surely wasn't going to have him do it and have to spend more money for him to drive down to the FC airport again for another part. I am happy to pay reasonable charges for work done on our behalf, but I feel they basically doubled the and quot;reasonableand quot; cost for both the labor with totally unnecessary delays and the part by unreasonable uplift of the part (by tripling the actual cost). I would not use them again.

We had arranged for another plumber, recommended by a friend, to install the gas line for the new range. After several emails and phone calls, the plumber assured me "just give me a call when the stove arrives and I'll be there." Monday arrived, I made the phone call to find out that the plumber forgot to add us to his schedule. "I think I can get to it on Thursday or Friday. I'll have to let you know." We were without a stove and were looking to be without one through the end of the week and possibly the weekend. Frustrated, I called Rex, our regular go to plumber. I explained what happened and Rex said, "I'll be there this afternoon to take a look." Rex showed up and said he could be there first thing Wednesday morning. He and his assistant, Mike were there bright and early and done by 1pm. Rex might not be the cheapest plumber, but he has always been on schedule and very effective.

Rex is a fair and down to earth plumber. He always wants us to make the most informed decision and I always feel that our needs are his primary concern over what he is going to make on the job.

Rex seemed like a good person and a great plumber, until I got the bill. My estimate was for $1500-2,000, and the final bill was $3,700! It was very difficult to get them to start the job in the first place, and then it was harder to get them to finish. Rex became angry with me when I questioned him on the final bill, telling me I had no idea what it really cost and that he was doing me a favor. I even agreed to do the upfront work and the cleanup afterward, but in the end I don't think that was considered in the bill. And to make things worse, he had his trainee do most of the work that I was paying him to do. Sorry to say, but don't hire this guy.