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Request Carpet Services

Carpet Cleaning, Air Duct Cleaning, Oriental Rug Cleaning,

About us

The owner's of Request Carpet Services have over 50 years combined experience. With our pay once - and it's free for a year service plans, we help keep your largest investment - your home - looking fantastic year-round. Our Friendly Guarantee If you don't like the service we provide, we don't want you to pay! We accept check, cash, Visa, MasterCard, American Express and Visa. Payment is due upon completion of work.

Business highlights

24 years of trusted experience

Services we offer

Air duct, blind, carpet, ceramic tile, drapery, oriental rug, upholstery & window cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
50%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.5
value
4.5
professionalism
3.5
responsiveness
4.5
punctuality
3.9
Showing 1-4 of 4 reviews

Aron K.
05/2016
3.0
air duct cleaning
  + -1 more
unknown
Description of Work: Mr. Howard installed tile that is great. However, he also installed a shower stall that isn't finished. The new shower stall is still leaking onto the bathroom floor and can't be used. I've contacted Mr. Howard three times and he still hasn't responded. Mr. Howard also made several holes in the drywall that he hasn't yet repaired. Good work, but he needs to finish the job completely.
Rating CategoryRating out of 5

Corry P.
11/2013
3.0
carpet cleaners
  + -1 more
The cleaner was there in the time frame provided. I was a bit nervous when he said he would be in and out in under a half an hour. I had to leave shortly after he arrived. The stains I had pointed out to him were still there, although the bulk of the area did look better. But, he had dripped some sort of fluid up and down our hardwood floors and left a big puddle of water right in front of the front door. Overall, we were underwhelmed with the results, and will be having somebody else come in and do a better job. We will not be using them in the future, we would not recommend them either.
Description of Work: Clean carpets in 3 bedrooms.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$100

Response from Request Carpet Services
I apologize for the negative experience you had with our technician, it is our goal to always provide the best possible customer service. Unfortunately, we are unable to ensure that all of our technicians follow proper policy and procedures at all times. Thank you for taking the time to bring this incident to our attention. I can assure you that we will do whatever is necessary to rectify this problem in the future.

Ellen T.
05/2013
5.0
carpet cleaners
  + -1 more
They were on time and did a professional job. Were very helpful and accommodating,
Description of Work: They cleaned a large family room, a bedroom, 2 hallways and carpet surrounding a large area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

David G.
11/2012
1.0
carpet cleaners
  + -1 more
We hired another firm to perform the work and move the furniture.
Description of Work: The woman on the phone provided an estimate for carpet cleaning and told me that it would include moving all furniture. When the gentleman showed up to do the job (later than the time quoted with no call), he told me that he was not allowed to move anything worth more than $150, which is pretty much all of our furniture, but that he could "push it around a little" and then move it back to do the other places and that if I wanted someone who would do what the person that gave me the estimate said that I would have to find another company. So I am.

Rating CategoryRating out of 5
value
5.0
punctuality
3.0


Response from Request Carpet Services
Thank you for your posting. We are very sorry for the miscommunication. Our technicians are instructed to move most all furniture. The only furniture we do not have them move is pianos, full bookshelves, curio cabinets, loaded entertainment centers and water beds. He should have moved all furniture that could be safely moved. I see that the technician was not allowed to start the job. We understand your concern with letting the technician in to do the work, based on the conversation you had with him. We have gone back and clarified our procedures with all our technicians and office staff, to make sure everyone is clear. We apologize that you did not get the service you deserved. We would be honored if you would give us a second chance. Also, if you ever have a question that our technician cannot answer or would like verification on anything, please call into our office, at 970-221-2410 and ask to speak with one of our managers.

    Contact information

    1218A Hoffman Mill Rd, Fort Collins, CO 80524

    www.requestcarpetcleaning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Air Duct Cleaning,
    Oriental Rug Cleaning,
    Window Cleaning,
    Upholstery Cleaning,
    Flooring Sales and Installation,
    Drapery Cleaning,
    Ceramic Tile,
    Carpet Sales and Installation,
    Blind Cleaning

    FAQ

    Request Carpet Services is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 3:00 PM

    Request Carpet Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Request Carpet Services offers free project estimates.
    Yes, Request Carpet Services offers eco-friendly accreditations.
    No, Request Carpet Services does not offer a senior discount.
    No, Request Carpet Services does not offer emergency services.
    No, Request Carpet Services does not offer warranties.
    Request Carpet Services offers the following services: Air duct, blind, carpet, ceramic tile, drapery, oriental rug, upholstery & window cleaning.

    Contact information

    1218A Hoffman Mill Rd, Fort Collins, CO 80524

    www.requestcarpetcleaning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 3:00 PM