Pro Stone Services

Horrible! I hired Pro Stone Service's Michael ? to remove and replace our grout in our Master bath floor and shower. The shower was successful; however the bathroom floor was a disaster! Michael, a 20 something young man proceeded to attempt to remove the old grout and replace it with new grout, 100% unsuccessfully. As a millennial, he would only use his electric tool to attempt to remove it when in fact it took a patient person chiseling out the old before replacing. with the new He was ready to then re-grout his feeble attempt of grout removal when my General stopped him and informed him that it wouldn't work if he re-grouted the little bit he was able to remove, ( You need to remove at least 50% of the existing grout before re-grouting) Michael acknowledged that it mostly likely wouldn't work and he would warranty his work as well but didn't want to do the job the right way and even though we were waist deep in the project and no turning back at that point! My General Contractor, his asst., and my wife spent nearly 2 days doing the job correctly. He didn't want to work that hard! When he came back to re-grout he gouged me on the price of the grout marking it up 300% because of the money he lost on the original work. He was polite, and courteous, and showed up on time but didn't get the job done whatsoever. In addition, he was going to attempt to remove some whole tiles on the bathtub deck which he gave 30-45 minutes of effort but broke 3 of the 6 tiles available we needed. He said, "I won't charge you for that", like he was doing me a favor. In the end my General and his asst. were able to get 3 of the remaining 4 out whole and intact. Once a kid trying to do a seasoned man’s job. In fairness he did clean and re-grout the shower tiles and that is the only reason I gave him 1 Star above. He knows he messed up, if you use him get everything in writing and make the mistake, I did of paying most of it upfront! I am available for questions if you have any? Budd

Mike showed up on time and was quick to fix the issue. He also went above and beyond and caulked up a few other cracks he saw. I highly recommend Pro Stone services. I found the pricing was far more competitive than a few other places I contacted.