Petersen's Flooring and Design

A couple of years ago I went around town looking for a stair nose material for a stair project I was working on. Unlike all other local companies, Petersen's went all out, getting samples for me to look at, etc., even though this was a very small order for them. For this reason I returned to Petersen's for our kitchen flooring update. Well, Les came out and looked and measured the room. After several communications with Les about some issues with this project, it became apparent that he was really looking at this project from our perspective. It was like he was an agent for us, not just for Petersen's. All of my calls and emails to Les were answered right away. After we finally got things sorted out, the installers came out and did a fine job of installing the floor. After a short while we began to have problems with the flooring materials. Les contacted the manufacturer and his supplier and sent them samples of the flooring. The manufacturer was not interested in addressing this problem, but Petersen's went all out again and took care of it for us. They could have said they had done all they can do, but instead they stepped up and took care of the problem to our satisfaction. Customer satisfaction is very important to them.